Songs are greyed out.

[Listening_2000]

Plan

Premium

Country

 India 

Device

Android Phone, Laptop

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

 A lot of songs are greyed out.

So i thought it must be because of the region problem but later i found out that songs in my own language or from my country are also greyed out.

Please help as i've paid for premium account and i can't get songs i want

[Bittencourt]

Hi @Listening_2000, welcome to the community!

From the image you've uploaded I can tell you're using the web player, right?

If so, can you try using different browsers and see if it makes any difference?

Also, could you check on your phone an/or desktop app as well?

Hope this helps 🙂

[Listening_2000]

I have actually tried it on the desktop app and phone app as well.

In all the three( Mobike App, Desktop app ad well as online) it's greyed out.

[Bittencourt]

Hey @Listening_2000 ,

That's odd. Are those saved songs?

Could you please try reinstalling the app and let me know if it helps!

[Listening_2000]

Those songs were not saved and even though i coud'nt play the songs i was able to save them.

I've tried reinstalling but it didnt help.

[Bittencourt]

Hey @Listening_2000 ,

Have you double checked if it's not availabe in any of your devices (even web player)?

Would it be possible to log in a different account to see if it works?

Thanks!

[Listening_2000]

I just checked and its not available on the other account as well.

[Bittencourt · Accepted solution]

Well @Listening_2000, 

It looks like it's not available in your country, then.

https://support.spotify.com/using_spotify/troubleshooting/content-missing/

But I believe this is just something temporary and hopefully the songs will be available again.

Keep in mind that having Premium does not affect availability of music.

Let me know if you have any other questions!

[Listening_2000]

Thanks

[Bittencourt]

You're welcome, @Listening_2000 .

Let me know if you need any other help!