Spark nz customer

[Arob8]

Country NZ

Already had a spotify account, but got a new mobile plan with Spark nz where they pay the premium subscription. On my account page it says Spark is paying the Premium subscription but our credit card has still been charged the last 2 months. Have made sure we only have one spotify account. Why is my credit card still being charged??

[osornios]

Hey @Arob8

You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.