Spotify Premium suddenly gone

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Spotify Premium suddenly gone

Casual Listener

Hello, 

 

I bought Spotify premium in November at 99 euro cents a month, and was happy to let it roll on to the 9.99 euro price after 3 months. However a week ago I noticed ads started playing for the first time in 4 months and my premium was gone, even though I hadn't unsubscribed from it.

 

Do you have any answers as to why my account suddenly went back to a free account? (I miss my Spotify premium)  

4 Replies
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Re: Spotify Premium suddenly gone

Rock Star 16
Rock Star 16

Hey @ririch, welcome to the Spotify Community!

 

Just to check, on your account's subscription page it says you are no longer subscribed?

 

Let me know 🙂

JacobRock Star 16
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Re: Spotify Premium suddenly gone

Casual Listener

Hi Jacob, 

 

Yes, it now says that I am on Spotify free, and suggests that I should upgrade to the Premium account. 

 

Rian 🙂 

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Re: Spotify Premium suddenly gone

Rock Star 16
Rock Star 16

@ririch,

 

Do you see your past subscriptions if you check your receipt history (https://www.spotify.com/account/subscription/receipt/)?

JacobRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Spotify Premium suddenly gone

Casual Listener

Hi Jacob, 

 

Yes I can see 3 receipts, 

23/03/2017 9.99 eur

23/02/2017 9.99 eur

23/11/2016 0.99 eur 

 

To my knowledge these are supposed to be automatic transactions is that correct?

 

Thanks, 

 

Rian

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