Premium doesn't work

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Premium doesn't work

Casual Listener

Hi! 

I have recently summit to have spotify premium but it doesn't work. I already have the receipt but my account doesn't recognize me as a premium user.

Anybody can help me with my problem? 

10 Replies
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Re: Premium doesn't work

user-removed
Not applicable

I have the same problem

I think theres a bug today or something

 

 

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Re: Premium doesn't work

Casual Listener

Are they supposed to send my any code of premium upgrade? 

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Re: Premium doesn't work

user-removed
Not applicable

no 

but my phone says the date when it ends but it isn't on my spotify

 

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Re: Premium doesn't work

Casual Listener

Have you tried restarting the app?

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Re: Premium doesn't work

Newbie

 Have de same problem! i been paying for 8 months and cant use it!!!!!!! and there's no mail where i write to someone..

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Re: Premium doesn't work

Casual Listener

I am paying for 6 months! But it does'nt work either. Ridiculous that we can't contact anyone to get this solved!

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Re: Premium doesn't work

Casual Listener

Have you tweeted @SpotifyCares? They always help.

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Re: Premium doesn't work

Casual Listener

I don't have twitter 😞

Really upset with the fact I can't get in contact with any one from spotify. I am payning since september 2016!! And it doens't work.

Before it did because I got it through a package with KPN.

I even payed dubble for 6 months!

This is ridiculous!!!!

 

 

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Re: Premium doesn't work

Rock Star 11
Rock Star 11

Hey sacha67,

 

If you believe you are eligible for a refund, please get in  contact with Spotify support and they can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook  They usually respond within 48 hours!

 

If you do not have Facebook please use  this contact form.

 

Hope this helps.

 

If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos! 

 

Robert_WRock Star 11
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