Spotify premium duo - There was a problem, please try again later

Spotify premium duo - There was a problem, please try again later

LM941

Plan

Premium Duo

Country

United Kingdom

Device

Iphone 7/Mac

Operating System

(iOS)

 

My Question or Issue

I bought spotify premium duo a couple of months ago, but my boyfriend is unable to use it, as whenever he presses the invite link it says "There was a problem, please try again later".

I've tried all the recommended solutions but no luck. Logging out of devices, updating address, private browsing window etc. The same message still comes up. Both our accounts are in the UK and the address we put in is identical. Any idea how to fix this?

To clarify, the error message comes up after he has put in the address in the invite link.

Reply
5 Replies

Elena

Hey there @LM941,

 

Thanks for reaching out to us 🙂

 

We'll need more information about his account in order to get to the bottom of this. Does he have a Premium for Family or a Student subscription?

 

If that's that case, that could explain the error message he is getting. Usually you can't add a member to the Premium Duo if they are the manager of another Premium for Family subscription.

 

We'd suggest he takes a look at this page to check the status of his subscription and cancel the Family/Student plan if he is on one. When his account goes to free, he'd be able to join your plan.

 

Hope this helps. If you have questions, you know where to find us.

 

 

ElenaModerator
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JakubiskoSKS

Hi, we have the very same problem. We followed your advice as my girlfriend had a Premium Family account. She cancelled it in order to join the Premium Duo account. Unfortunately even after cancelling, the error message "There was a problem" still persists.

 

Does she have to wait until the end of the month until her account actually switches to Free? Won't she then lose her settings, playlists, downloads and whatnot? And will the invite link still be valid?

 

Thank you!

Kiril

Hey there @JakubiskoSKS,

Thanks for posting in the Community!

If your girlfriend was the manager of another Family account, she needs to wait until her account actually switches to the free experience. On this way the member accounts from that previous Family plan will become free as well, and then she'll be able to join in your newly created Duo plan.  All of her playlists and settings will remain intact, only the music that was downloaded for offline hearing will be erased, as this is a Premium feature. However once she's part of your Duo, she can again download the songs/playlists she'd like to have available offline. On this page here, you can read in greater detail how this plan is designed to work.

You can always send a new invitation link to your girlfriend and she'd need to open it while logged in her free account, when the time is right. More info on how invitations and removals to the plan work you can read on this page here.

Hope you find this useful. Keep us posted if you have any questions.

Kiril Moderator
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Crotchlime98

I’m a free account and it still does that. 

Jeremy

Hi there @Crotchlime98,

 

Thank you for your reply in this thread. Let's take a closer look into this.

 

Can you try to accept the invite from a different device to see if it makes any difference?
 

Let us know how it goes. Have a great continued Friday and start of your weekend!

JeremyModerator
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