Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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Start a topicI dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
PlanPremiumCountryUK My Question or IssueCancelling a Duo subscription as the account holder, but when this is automatically converted to the Free account, will Playlists and Liked Songs be kept? It is my partners account who has passed away and I am...
Visitor
Plan Premium Country UK My Question or Issue Cancelling a Duo subscription as the account holder, but when this is automatically converted to the Free account, will Playlists and Liked S...
Maxim
Spotify Star
247 Views
1 replies
0 likes
I recently subscribed for the premium membership for 3 months. But still advertisements are coming and not able to download songs. I requested for refund the amount but they didn’t approve that request also.PlanPremiumCountry India Device(I phone 11 ...
Visitor
I recently subscribed for the premium membership for 3 months. But still advertisements are coming and not able to download songs. I requested for refund the amount but they didn’t approve that reque...
Maxim
Spotify Star
262 Views
1 replies
0 likes
I had a free trial but i cancelled it a couple of days before the payment date but I’ve still been charged. I need a refund cause I’m unemployed and need the for food.
Visitor
I had a free trial but i cancelled it a couple of days before the payment date but I’ve still been charged. I need a refund cause I’m unemployed and need the for food.
Maxim
Spotify Star
251 Views
1 replies
0 likes
Although Spotify is officially available in most African countries most recently Ethiopia, it still does not support Somalia. I have been using the free version of Spotify for almost six years now, and I've always wanted to upgrade to premium. Is the...
Music Fan
Although Spotify is officially available in most African countries most recently Ethiopia, it still does not support Somalia. I have been using the free version of Spotify for almost six years now, a...
Maxim
Spotify Star
895 Views
7 replies
0 likes
Hello, recently I got charged for the regular premium price of 10.99 instead of 5.99 for students. I didn’t verify I am a student in time because I didn’t know my year was up. I was hoping I could get my $5 back because I never got a notification fro...
Visitor
Hello, recently I got charged for the regular premium price of 10.99 instead of 5.99 for students. I didn’t verify I am a student in time because I didn’t know my year was up. I was hoping I could ge...
IsisLiandra
Visitor
1134 Views
6 replies
0 likes
A day ago I signed up and got a free month of premium service. Now when I log in a day later it is gone.
Visitor
A day ago I signed up and got a free month of premium service. Now when I log in a day later it is gone.
OscarDC
Moderator
235 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
ribezaz
Spotify Star
180 Views
1 replies
1 likes
I am from Turkey and I cannot complete the payment because my card requires 3D security in the site it is used. It is really weird and hard to understand that Spotify does not support that security method and so most of the cards (at least for me) do...
Casual Listener
I am from Turkey and I cannot complete the payment because my card requires 3D security in the site it is used. It is really weird and hard to understand that Spotify does not support that security m...
niph
Visitor
2540 Views
8 replies
2 likes
Se supone que me deben cobrar 1.299 pesos argentinos y en cambio me cobraron 2.091,39 pesos. El pago me lo muestran con esa plata sin impuestos.
Visitor
Se supone que me deben cobrar 1.299 pesos argentinos y en cambio me cobraron 2.091,39 pesos. El pago me lo muestran con esa plata sin impuestos.
Joan
Moderator
579 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
Visitor
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
Maxim
Spotify Star
216 Views
1 replies
0 likes
I cancelled my subscription to premium But Im still receiving charges. I already checked and its cancelled. Also I noticed I have had two Charges every month for premium, so now I want to know if for one specific charge I can know which account is th...
Visitor
I cancelled my subscription to premium But Im still receiving charges. I already checked and its cancelled. Also I noticed I have had two Charges every month for premium, so now I want to know if for...
Maxim
Spotify Star
557 Views
1 replies
0 likes
PlanCurrently Free, now trying to return to Premium.Was Premium early adopter for several years prior. My Question or IssueHad issue with credit card fraud a few months back which was solved. Now I cannot upgrade back to Premium. Have attempted via c...
Visitor
Plan Currently Free, now trying to return to Premium. Was Premium early adopter for several years prior. My Question or Issue Had issue with credit card fraud a few months back wh...
Maxim
Spotify Star
334 Views
1 replies
0 likes
Hello,I just trialed Spotify and my trial is up a couple days. I'd like to subscribe to the Duo plan for myself and my spouse. But it says I'm not eligible? Do I have to wait until I'm a paid account? I don't want to want to pay for a premium account...
Visitor
Hello, I just trialed Spotify and my trial is up a couple days. I'd like to subscribe to the Duo plan for myself and my spouse. But it says I'm not eligible? Do I have to wait until I'm a paid accou...
Maxim
Spotify Star
559 Views
1 replies
0 likes
don't know how to resolve this situation, I need my refund after the card was not used consciously by me
Visitor
don't know how to resolve this situation, I need my refund after the card was not used consciously by me
Maxim
Spotify Star
560 Views
1 replies
0 likes
I have always been charged with the student discount. However, I am charged full price for this month even though my student plan is still on roll.
Visitor
I have always been charged with the student discount. However, I am charged full price for this month even though my student plan is still on roll.
Maxim
Spotify Star
377 Views
1 replies
0 likes
My son and I live in the same address but when I try to join the Duo plan it says “You need to live in the same address. Looks like you are trying from another country”. But that’s not true, we are currently in the same address but it still doesn’t w...
Visitor
My son and I live in the same address but when I try to join the Duo plan it says “You need to live in the same address. Looks like you are trying from another country”. But that’s not true, we are c...
Maxim
Spotify Star
314 Views
1 replies
0 likes
My billing cycle started yesterday, payment was made as usual, yet I am still getting a notification that my audiobook time allocation has run out. What can I do? Thanks
Visitor
My billing cycle started yesterday, payment was made as usual, yet I am still getting a notification that my audiobook time allocation has run out. What can I do? Thanks
Bemo122
Casual Listener
503 Views
2 replies
1 likes
Вы может мне вернуть деньги? А я заново подключу эту подписку
Visitor
Вы может мне вернуть деньги? А я заново подключу эту подписку
Elena
Moderator
283 Views
1 replies
0 likes
I entered both codes provided on the 'Verify Offer Code' screen. Neither code worked. Does anyone have an web address for Spotify chat, customer service, or a phone number for Spotify? I want to be a customer but need help!
Newbie
I entered both codes provided on the 'Verify Offer Code' screen. Neither code <snip - Moderator edit> worked. Does anyone have an web address for Spotify chat, customer service, or a ...
Vasil
Moderator
832 Views
1 replies
0 likes
I had an offer that if i purchase premium individual week plan 4 times i would get 5th premium plan for just 2 rupees but after purchasing it for 4 times i am not getting any option to redeem the 5th plan for 2 rupees
Visitor
I had an offer that if i purchase premium individual week plan 4 times i would get 5th premium plan for just 2 rupees but after purchasing it for 4 times i am not getting any option to redeem the 5th...
Maxim
Spotify Star
252 Views
1 replies
0 likes