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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

192490 Views

123 replies

12 likes

  • 192490 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21979 Views

28 replies

4 likes

  • 21979 Views
  • 28 replies
  • 4 likes

Cancelling Duo plan

PlanPremiumCountryUK My Question or IssueCancelling a Duo subscription as the account holder, but when this is automatically converted to the Free account, will Playlists and Liked Songs be kept? It is my partners account who has passed away and I am...

Visitor

Plan Premium Country UK   My Question or Issue Cancelling a Duo subscription as the account holder, but when this is automatically converted to the Free account, will Playlists and Liked S...

Maxim

Spotify Star

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

No benefit of subscription still listening ads and no download avalanche

I recently subscribed for the premium membership for 3 months. But still advertisements are coming and not able to download songs. I requested for refund the amount but they didn’t approve that request also.PlanPremiumCountry India Device(I phone 11 ...

Visitor

I recently subscribed for the premium membership for 3 months. But still advertisements are coming and not able to download songs. I requested for refund the amount but they didn’t approve that reque...

Maxim

Spotify Star

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Cancelled subscription, was still charged. I’m unemployed so need the money

I had a free trial but i cancelled it a couple of days before the payment date but I’ve still been charged. I need a refund cause I’m unemployed and need the for food.

Visitor

I had a free trial but i cancelled it a couple of days before the payment date but I’ve still been charged. I need a refund cause I’m unemployed and need the for food.

Maxim

Spotify Star

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Spotify Somalia

Although Spotify is officially available in most African countries most recently Ethiopia, it still does not support Somalia. I have been using the free version of Spotify for almost six years now, and I've always wanted to upgrade to premium. Is the...

Music Fan

Although Spotify is officially available in most African countries most recently Ethiopia, it still does not support Somalia. I have been using the free version of Spotify for almost six years now, a...

Maxim

Spotify Star

895 Views

7 replies

0 likes

  • 895 Views
  • 7 replies
  • 0 likes

Superuser Contribution Student Subscription

Hello, recently I got charged for the regular premium price of 10.99 instead of 5.99 for students. I didn’t verify I am a student in time because I didn’t know my year was up. I was hoping I could get my $5 back because I never got a notification fro...

Visitor

Hello, recently I got charged for the regular premium price of 10.99 instead of 5.99 for students. I didn’t verify I am a student in time because I didn’t know my year was up. I was hoping I could ge...

IsisLiandra

Visitor

1134 Views

6 replies

0 likes

  • 1134 Views
  • 6 replies
  • 0 likes

Superuser Contribution my free month of premium disapeard

A day ago I signed up and got a free month of premium service. Now when I log in a day later it is gone.

Visitor

A day ago I signed up and got a free month of premium service. Now when I log in a day later it is gone.

OscarDC

Moderator

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

my phone says upgrade to premium individual free for 3 months but I need to subscribe online and I c

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

ribezaz

Spotify Star

180 Views

1 replies

1 likes

  • 180 Views
  • 1 replies
  • 1 likes

Superuser Contribution Payment failed because of 3D security

I am from Turkey and I cannot complete the payment because my card requires 3D security in the site it is used. It is really weird and hard to understand that Spotify does not support that security method and so most of the cards (at least for me) do...

Casual Listener

I am from Turkey and I cannot complete the payment because my card requires 3D security in the site it is used. It is really weird and hard to understand that Spotify does not support that security m...

niph

Visitor

2540 Views

8 replies

2 likes

3D
fail
Payment
Security
  • 2540 Views
  • 8 replies
  • 2 likes

Superuser Contribution Hola,quería saber por qué me cobraron de más en el precio de mi suscripción

Se supone que me deben cobrar 1.299 pesos argentinos y en cambio me cobraron 2.091,39 pesos. El pago me lo muestran con esa plata sin impuestos.

Visitor

Se supone que me deben cobrar 1.299 pesos argentinos y en cambio me cobraron 2.091,39 pesos. El pago me lo muestran con esa plata sin impuestos.

Joan

Moderator

579 Views

1 replies

0 likes

  • 579 Views
  • 1 replies
  • 0 likes

Purchased a DUO PLAN but still my SUBSCRIPTION is Frer

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Maxim

Spotify Star

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

I want to know to which account is a charge linked to

I cancelled my subscription to premium But Im still receiving charges. I already checked and its cancelled. Also I noticed I have had two Charges every month for premium, so now I want to know if for one specific charge I can know which account is th...

Visitor

I cancelled my subscription to premium But Im still receiving charges. I already checked and its cancelled. Also I noticed I have had two Charges every month for premium, so now I want to know if for...

Maxim

Spotify Star

557 Views

1 replies

0 likes

  • 557 Views
  • 1 replies
  • 0 likes

Individual Plan/Return to Spotify Premium Campaign issue

PlanCurrently Free, now trying to return to Premium.Was Premium early adopter for several years prior. My Question or IssueHad issue with credit card fraud a few months back which was solved. Now I cannot upgrade back to Premium. Have attempted via c...

Visitor

  Plan Currently Free, now trying to return to Premium. Was Premium early adopter for several years prior.   My Question or Issue Had issue with credit card fraud a few months back wh...

Maxim

Spotify Star

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Duo plan not eligible?

Hello,I just trialed Spotify and my trial is up a couple days. I'd like to subscribe to the Duo plan for myself and my spouse. But it says I'm not eligible? Do I have to wait until I'm a paid account? I don't want to want to pay for a premium account...

Visitor

Hello, I just trialed Spotify and my trial is up a couple days. I'd like to subscribe to the Duo plan for myself and my spouse. But it says I'm not eligible? Do I have to wait until I'm a paid accou...

Maxim

Spotify Star

559 Views

1 replies

0 likes

  • 559 Views
  • 1 replies
  • 0 likes

Why am I being charged for full price when I have a student discount ?

I have always been charged with the student discount. However, I am charged full price for this month even though my student plan is still on roll.

Visitor

I have always been charged with the student discount. However, I am charged full price for this month even though my student plan is still on roll.

Maxim

Spotify Star

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Why can’t I join to the Duo plan my son has opened?

My son and I live in the same address but when I try to join the Duo plan it says “You need to live in the same address. Looks like you are trying from another country”. But that’s not true, we are currently in the same address but it still doesn’t w...

Visitor

My son and I live in the same address but when I try to join the Duo plan it says “You need to live in the same address. Looks like you are trying from another country”. But that’s not true, we are c...

Maxim

Spotify Star

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Audio book allocation not reset at start of new billing cycle

My billing cycle started yesterday, payment was made as usual, yet I am still getting a notification that my audiobook time allocation has run out. What can I do? Thanks

Visitor

My billing cycle started yesterday, payment was made as usual, yet I am still getting a notification that my audiobook time allocation has run out. What can I do? Thanks

Bemo122

Casual Listener

503 Views

2 replies

1 likes

  • 503 Views
  • 2 replies
  • 1 likes

Superuser Contribution Вчера снялись деньги за подписку Duo, но подключилось только на один аккаун

Вы может мне вернуть деньги? А я заново подключу эту подписку

Visitor

Вы может мне вернуть деньги? А я заново подключу эту подписку

Elena

Moderator

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 month premium free offer - how to accept offer?

I entered both codes provided on the 'Verify Offer Code' screen. Neither code worked. Does anyone have an web address for Spotify chat, customer service, or a phone number for Spotify? I want to be a customer but need help!

Newbie

I entered both codes provided on the 'Verify Offer Code' screen. Neither code <snip - Moderator edit> worked. Does anyone have an web address for Spotify chat, customer service, or a ...

Vasil

Moderator

832 Views

1 replies

0 likes

  • 832 Views
  • 1 replies
  • 0 likes

Premium individual week

I had an offer that if i purchase premium individual week plan 4 times i would get 5th premium plan for just 2 rupees but after purchasing it for 4 times i am not getting any option to redeem the 5th plan for 2 rupees

Visitor

I had an offer that if i purchase premium individual week plan 4 times i would get 5th premium plan for just 2 rupees but after purchasing it for 4 times i am not getting any option to redeem the 5th...

Maxim

Spotify Star

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes