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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14886 Views
  • 27 replies
  • 2 likes
  • 14886 Views
  • 27 replies
  • 2 likes

my premium accouint not working on my iphone

i pay each month by credit csrd and the premium function has stopped working

  • Visitor
  • i pay each month by credit csrd and the premium function has stopped working
  • Bittencourt
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Month at no extra cost

Spotify offered me a month at no extra cost to go from duo to family plan. It says it will be £14.99 till the 24th then go to 17.99 on the 24th does this mean I will have the extra premium accounts now then be charged 14.99 on the 24th or 17.99 on th...

  • Visitor
  • Spotify offered me a month at no extra cost to go from duo to family plan. It says it will be £14.99 till the 24th then go to 17.99 on the 24th does this mean I will have the extra premium accounts n...
  • Maria
  • Moderator
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

why can i choose whatever song i want as if i’m on premium but i’m not

It started yesterday my and my premium friend were joking around, she invited me to do a spotify jam with her after we have finished we both leave the jam the morning afterwards i still have the “premium” ability to choose whatever songs i want to pl...

  • Casual Listener
  • It started yesterday my and my premium friend were joking around, she invited me to do a spotify jam with her after we have finished we both leave the jam the morning afterwards i still have the “pre...
  • Bittencourt
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Can I stay connect in two diferente de vocês at the same time with my account?

I have a Premium Duo account and start to use an old Cell phone to listen music at home. I have my account logged in my personal phone and login in the only- home-use phone. When start to listen, there is ads and recommend to me to get Premium accoun...

  • Casual Listener
  • I have a Premium Duo account and start to use an old Cell phone to listen music at home. I have my account logged in my personal phone and login in the only- home-use phone. When start to listen, the...
  • Bittencourt
  • Spotify Star
  • 209 Views
  • 2 replies
  • 1 likes
  • 209 Views
  • 2 replies
  • 1 likes

Tenho o plano universitário e não toca música offline

PlanoUniversitário PaísBrasilDispositivoRealme 11x 5gSistema operacionalAndroid 13 Minha pergunta ou problemaComprei o Premium universitário, mas não toca todas as músicas das minhas playlists no offline, tem apenas algumas que tocam, e são muito pou...

  • Visitor
  • Plano Universitário  País Brasil Dispositivo Realme 11x 5g Sistema operacional Android 13   Minha pergunta ou problema Comprei o Premium universitário, mas não toca todas as músic...
  • Bittencourt
  • Spotify Star
  • 245 Views
  • 2 replies
  • 0 likes
  • 245 Views
  • 2 replies
  • 0 likes

my boyfriend's spotify is registered in different country but we want duo

me and my boyfriend live together in Germany but his Spotify say we are not in the same region (he have belgian region on his phone but can't change due to his work) and paypal also say Belgium. If he cancels his subscription will it help? or maybe u...

  • Casual Listener
  • me and my boyfriend live together in Germany but his Spotify say we are not in the same region (he have belgian region on his phone but can't change due to his work) and paypal also say Belgium. If h...
  • Maxim
  • Spotify Star
  • 209 Views
  • 3 replies
  • 0 likes
  • 209 Views
  • 3 replies
  • 0 likes

Subscription Cancel Plan - Black screen

PlanIndividual PremiumCountryUnited StatesDeviceMacbook AirOperating SystemiOS My Question or IssueI have been trying to cancel my plan but its a black screen. Nothing comes up.

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  • Newbie
  • Plan Individual Premium Country United States Device Macbook Air Operating System iOS   My Question or Issue I have been trying to cancel my plan but its a black screen. Nothing comes ...
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

I can't login & need to change my password?

I can't log in to my account & I need to change my password?

  • Visitor
  • I can't log in to my account & I need to change my password?
  • osornios
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Quiero hacer el pago del plan familiar anual, pero no me deja. Sale error

Quiero hacer el pago del plan familiar anual, pero no me deja me dice que no cumplo con los requisitos. Solicito de su ayuda y colaboración

  • Visitor
  • Quiero hacer el pago del plan familiar anual, pero no me deja me dice que no cumplo con los requisitos. Solicito de su ayuda y colaboración
  • Anyk17
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Ich kann mich auf dem neuen Handy nicht mit meinem Spotify Account anmelde

Ich habe ein neues Handy und möchte mich mit meinem Spotify Account (premium)anmelden doch das funktioniert nicht was muss ich tun

  • Visitor
  • Ich habe ein neues Handy und möchte mich mit meinem Spotify Account (premium)anmelden doch das funktioniert nicht was muss ich tun
  • Bittencourt
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

payment has been deducted from my bank account for spotify premium

payment has been deducted from my bank account for spotify premium but my spotify account did not get updated to premium

  • Visitor
  • payment has been deducted from my bank account for spotify premium but my spotify account did not get updated to premium
  • Bittencourt
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo in Netherlands

PlanPremium DuoCountryNetherlands My Question or IssueHi! Does Spotify have any plans to launch Premium Duo in the Netherlands? My premium subscription via KPN was for some reason dropped and looking into possibilities - since it's only 2 of us in th...

  • Newbie
  • Plan Premium Duo Country Netherlands     My Question or Issue Hi! Does Spotify have any plans to launch Premium Duo in the Netherlands? My premium subscription via KPN was for some r...
  • jorgeromeroleon
  • Visitor
  • 1487 Views
  • 4 replies
  • 0 likes
  • 1487 Views
  • 4 replies
  • 0 likes

Superuser Contribution Changement abonnement

Bonjour, Je viens de créer un compte en décembre et j'ai pris l'abonnement premium personnel. Je voudrais changer d'abonnement pour passer à un abonnement en duo. Mais lorsque j'essaye, un message d'erreur s'affiche : errorImpossible de modifier l'ab...

  • Visitor
  • Bonjour,   Je viens de créer un compte en décembre et j'ai pris l'abonnement premium personnel. Je voudrais changer d'abonnement pour passer à un abonnement en duo. Mais lorsque j'essaye, un m...
  • 31yrp4ulckpj4h4ncfap
  • Casual Listener
  • 960 Views
  • 6 replies
  • 0 likes
  • 960 Views
  • 6 replies
  • 0 likes

Superuser Contribution No me deja pagar la suscripción premium

Buenas tardes estoy intentando pagar premium y y ya he intentado con diferentes tarjetas , no me deja saleSe produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago.

  • Newbie
  • Buenas tardes estoy intentando pagar  premium y y ya he intentado con diferentes tarjetas , no me deja sale Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba c...
  • Joan
  • Moderator
  • 1439 Views
  • 4 replies
  • 1 likes
  • 1439 Views
  • 4 replies
  • 1 likes

Solved!! 12 month subscription

Hello i have a 12 month premium subscription paid with a gift card that will expire on February 27 2025. When can redeem it for another 12 months with a 12 month gift card? Thank you.

  • Regular
  • Hello i have a 12 month premium subscription paid with a gift card that will expire on February 27 2025. When can redeem it for another 12 months with a 12 month gift card? Thank you.
  • Mscat
  • Regular
  • 593 Views
  • 4 replies
  • 0 likes
  • 593 Views
  • 4 replies
  • 0 likes