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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8090 Views
  • 23 replies
  • 2 likes
  • 8090 Views
  • 23 replies
  • 2 likes

two computers same home

I have two computers at home. I want to listen to music on both, one at a time, no need to transport the main one to another room (just one paid account). Help? julianort@gmail.com, user 21j6cl5ra2kskkssq5jngyooq user

  • Visitor
  • I have two computers at home. I want to listen to music on both, one at a time, no need to transport the main one to another room (just one paid account). Help? julianort@gmail.com, user 21j6cl5ra2...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Promocion por 3 meses gratis premiun y nunca funciono. Siguenn las publicidades, quiero la baja

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AlejaR
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Sales tax incorrect for location in county

I have a premium subscription and pay 9.99 plus sales tax. However, Spotify applies the sales tax for a town in my ZIP code at 7.13%. I do not live in the town, but in unicorporated El Paso County in Colorado, USA. The sales tax there is 5.13%. How c...

  • Casual Listener
  • I have a premium subscription and pay 9.99 plus sales tax. However, Spotify applies the sales tax for a town in my ZIP code at 7.13%. I do not live in the town, but in unicorporated El Paso County in...
  • 31vcszddjjg6fmlbi37o
  • Casual Listener
  • 2057 Views
  • 5 replies
  • 1 likes
  • 2057 Views
  • 5 replies
  • 1 likes

Solved!! Geschenkkarte Spotify

PlanFree/PremiumCountry deutschland DeviceSamsung galaxy s22 ultraOperating SystemAndroid 13My Question or IssueIch habe Spotify über playstore runtergeladen und habe eine Spotify gesschenkkarte als geschenk bekommen. Als Zahlungsmethode wurde goggle...

  • Casual Listener
  • Plan Free/Premium Country deutschland   Device Samsung galaxy s22 ultra Operating System Android 13 My Question or Issue Ich habe Spotify über playstore runtergeladen und habe eine Spot...
  • Maxim
  • Spotify Star
  • 209 Views
  • 3 replies
  • 0 likes
  • 209 Views
  • 3 replies
  • 0 likes

Superuser Contribution PAYMENT FOR PREMIUM

I TRIED USING SPOTIFY PREMIUM FREE TRIAL. YESTERDAY THE TIME FINISHED AND I GOT A DISCOUNT FROM MY CARD OF 4USD, I CANCELLED THE PREMIUM PLAN INSTANTLY AND NOW IM HAVING FREE SPOTIFY. THE MONTH THEY SAID THAT WAS GOING TO RUN AFTER I CANCELLED EVEN T...

  • Visitor
  • I TRIED USING SPOTIFY PREMIUM FREE TRIAL. YESTERDAY THE TIME FINISHED AND I GOT A DISCOUNT FROM MY CARD OF 4USD, I CANCELLED THE PREMIUM PLAN INSTANTLY AND NOW IM HAVING FREE SPOTIFY. THE MONTH THEY ...
  • Elena
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancel subscription

I am a one time user how would i cancel the subscription  

  • Visitor
  • I am a one time user how would i cancel the subscription  
  • Julian
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Can’t add someone to duos

PlanPremium DuosFree/PremiumCountry - UK Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 8 & 10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I tried to add a duo’s account whilst on holiday in Italy but...

  • Casual Listener
  • Plan Premium Duos Free/Premium Country - UK    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 8 & 10 Operating System (iOS 10, Android Oreo, Windows 10,e...
  • Billy-J
  • Spotify Star
  • 1788 Views
  • 5 replies
  • 1 likes
  • 1788 Views
  • 5 replies
  • 1 likes

Superuser Contribution How do I tell how much longer I have until I can join another duo plan? 1 year lockout

PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was on a duo plan with my wife for years. Then my in-laws started a family subscription s...

  • Visitor
  • Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was on a...
  • Vasil
  • Moderator
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid for Spotify Even tho i have 3 month free premium.

I didnt Get any e-post about the trail ending so I checked and there was money that was taken from my Spotify before I could end my three month trial. How can I get my money back

  • Visitor
  • I didnt Get any e-post about the trail ending so I checked and there was money that was taken from my Spotify before I could end my three month trial. How can I get my money back
  • Vasil
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't turn on the shuffle function in the playlist

Good day! I can't turn on the shuffle function in the playlist. It says that this is a premium function. I have a premium subscription and the automatic playback of such content is disabled in the settings. When shuffling does manage to be turned on,...

  • Visitor
  • Good day! I can't turn on the shuffle function in the playlist. It says that this is a premium function. I have a premium subscription and the automatic playback of such content is disabled in the se...
  • Vasil
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

I change my subscription to the Duo plan but my wife can't join. Why?

I change my subscription to the Duo plan but my wife can't join. Why? We live in the same apartment, we enter the same address.

  • Visitor
  • I change my subscription to the Duo plan but my wife can't join. Why? We live in the same apartment, we enter the same address.
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Denied updating payment type on a new valid debit card

I recently got a new debit card, and I tried a few times to input the new card's details for my student plan subscription as the new payment type. I'm not sure what to do. The new debit card is active and I have used it already for other purchases.

  • Newbie
  • I recently got a new debit card, and I tried a few times to input the new card's details for my student plan subscription as the new payment type. I'm not sure what to do. The new debit card is activ...
  • Not applicable
  • 409 Views
  • 2 replies
  • 1 likes
  • 409 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify iPhone app is not recognizing my premium

I purchaed spotify premium two days ago (17th July 2023), the payment went through in my bank but the mobile app doesn’t seem to recognize it. I’m not able ti change the quality of songs but I still have access to playlists and I can skip songs as mu...

  • Casual Listener
  • I purchaed spotify premium two days ago (17th July 2023), the payment went through in my bank but the mobile app doesn’t seem to recognize it. I’m not able ti change the quality of songs but I still ...
  • Eni
  • Moderator
  • 198 Views
  • 3 replies
  • 0 likes
  • 198 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why cant i play my downloaded songs offline when im a plan member?

Hello, i purchase a subscription on Premium duo and gave the plan member to someone else. We can play downloaded songs offline like normal but then suddenly the Plan member person could'nt play any downloaded songs offline. can anyone help me? please...

  • Casual Listener
  • Hello, i purchase a subscription on Premium duo and gave the plan member to someone else. We can play downloaded songs offline like normal but then suddenly the Plan member person could'nt play any d...
  • OscarDC
  • Moderator
  • 353 Views
  • 5 replies
  • 0 likes
  • 353 Views
  • 5 replies
  • 0 likes

Superuser Contribution Tava de 7,00 no cartão cobrada duas vezes

O cartão falhou, e coloquei um novo, que foi validado segunda com a taxa de 7,00, hoje apresentou falha novamente no cartão, alterei, e nova taxa foi cobrada de 7,00, mas a outra não estornou.

  • Visitor
  • O cartão falhou, e coloquei um novo, que foi validado segunda com a taxa de 7,00, hoje apresentou falha novamente no cartão, alterei, e nova taxa foi cobrada de 7,00, mas a outra não estornou.
  • MihailY
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is my Vanilla Visa Gift Card being rejected when buying Spotify Premium

I am putting in all of the correct information on a Visa Gift Card I have but it is giving me the message "The payment failed. Please try again, use a different payment card or a different payment method. Go to our support."

  • Visitor
  • I am putting in all of the correct information on a Visa Gift Card I have but it is giving me the message "The payment failed. Please try again, use a different payment card or a different payment me...
  • Yordan
  • Moderator
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution How I get a refund If Spotify purchase badly my bill

Okay so I was tryna access my debit card but since I'm from peru and I live at Peru too the platform didn't accept my card so I prefer to pay it by PayPal and there was made a charge and then when I try I guess with Peruvian spotify platform another ...

  • Visitor
  • Okay so I was tryna access my debit card but since I'm from peru and I live at Peru too the platform didn't accept my card so I prefer to pay it by PayPal and there was made a charge and then when I ...
  • AlejaR
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Can't add payment card

HiI'm from UkraineIn my Spotify profile I have "Country or region" set as "Ukraine"I am using Spotify from Ukrainian IP AddressAnd I trying to add a Ukrainian payment card issued by Ukrainian bankAnd I'm getting this error message:"Your payment metho...

  • Casual Listener
  • Hi I'm from Ukraine In my Spotify profile I have "Country or region" set as "Ukraine" I am using Spotify from Ukrainian IP Address And I trying to add a Ukrainian payment card issued by Ukraini...
  • ujeenator
  • Casual Listener
  • 272 Views
  • 4 replies
  • 0 likes
  • 272 Views
  • 4 replies
  • 0 likes