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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14761 Views
  • 27 replies
  • 2 likes
  • 14761 Views
  • 27 replies
  • 2 likes

Superuser Contribution prenium

yo i've been paying spotify prenium student for over a year and then they needed verification again, i'm still student but they have been charging me for 7 month for full price, 11 dollars instead of 6. is there a way to change that ?

  • Visitor
  • yo i've been paying spotify prenium student for over a year and then they needed verification again, i'm still student but they have been charging me for 7 month for full price, 11 dollars instead of...
  • OscarDC
  • Moderator
  • 1366 Views
  • 1 replies
  • 0 likes
  • 1366 Views
  • 1 replies
  • 0 likes

Individual pra Duo

caso eu queira mudar o plano de individual pra duo, mas o plano renovou, eu selecionando o duo, o valor sera descontado na hora ou so na próxima renovação?

  • Visitor
  • caso eu queira mudar o plano de individual pra duo, mas o plano renovou, eu selecionando o duo, o valor sera descontado na hora ou so na próxima renovação?
  • Bittencourt
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Problem with purchasing Premium Plan

My debit card not working while trying to purchase Spotify Premium. Is there any reason where I can fix with?

  • Visitor
  • My debit card not working while trying to purchase Spotify Premium. Is there any reason where I can fix with?
  • Bittencourt
  • Spotify Star
  • 467 Views
  • 9 replies
  • 0 likes
  • 467 Views
  • 9 replies
  • 0 likes

Payment Failed

PlanFamily/PremiumCountryPakistanDevice(iPhone 14 pro max) Operating System(iOS 17) My Question or IssueI am trying to make spotify family premium payment, but the red banner for failed payment is shown. I’ve been trying since many days and this issu...

  • Visitor
  • Plan Family/Premium Country Pakistan Device (iPhone 14 pro max)  Operating System (iOS 17)   My Question or Issue I am trying to make spotify family premium payment, but the red b...
  • Bittencourt
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Ads on my Premium Account

PlanPremiumCountryKenyaDeviceLenovo Legion 5Operating SystemWindows 11 My Question or Issue Why am I still getting Spotify Ads on my Premium account after every few songs? I logged out and back in on all my devices but it's still bringing ads after e...

  • Casual Listener
  • Plan Premium Country Kenya Device Lenovo Legion 5 Operating System Windows 11   My Question or Issue   Why am I still getting Spotify Ads on my Premium account after every few so...
  • Bittencourt
  • Spotify Star
  • 246 Views
  • 3 replies
  • 0 likes
  • 246 Views
  • 3 replies
  • 0 likes

Duo account - upgraded to allow for listening at home and at work space

I just upgraded from a Premium account to a Duo account as I was hoping to be able to simultaneously access my account from both my personal phone and my iPad (which is used with Sonos as my retail boutique) but I'm thinking I should have just opened...

  • Visitor
  • I just upgraded from a Premium account to a Duo account as I was hoping to be able to  simultaneously access my account from both my personal phone and my iPad (which is used with Sonos as my re...
  • Maxim
  • Spotify Star
  • 217 Views
  • 2 replies
  • 0 likes
  • 217 Views
  • 2 replies
  • 0 likes

Superuser Contribution 2 months premium Subscripion for two friends

Well I got an offer on my phone That i can give my 2 firends spotyfi premium for 2 months for free. But when i clicked in this offer it said that this page dont exist. I have premium so it probably not beacause that. I don't have any other account. S...

  • Casual Listener
  • Well I got an offer on my phone That i can give my 2 firends spotyfi premium for 2 months for free. But when i clicked in this offer it said that this page dont exist. I have premium so it probably n...
  • Yordan
  • Moderator
  • 11543 Views
  • 49 replies
  • 1 likes
  • 11543 Views
  • 49 replies
  • 1 likes

All playlists and albums are empty and I can't play anything

I am from an EU country, but have been traveling and currently in India. Have been listening without problems for 2 months. Today I saw I was logged out, so logged in. Tried playing - nothing happened. When I tried logging in from the app (Win deskto...

  • Visitor
  • I am from an EU country, but have been traveling and currently in India. Have been listening without problems for 2 months. Today I saw I was logged out, so logged in. Tried playing - nothing happene...
  • Billy-J
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Olvidé mi correo y mi usuario de mi cuenta de Spotify

No recuerdo el correo y el nombre del usuario que use en una cuenta de Spotify y ahora quiero cancelar el plan que esa cuenta está usando

  • Visitor
  • No recuerdo el correo y el nombre del usuario que use en una cuenta de Spotify y ahora quiero cancelar el plan que esa cuenta está usando
  • osornios
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Reembolso de um teste grátis

Fiz um teste grátis e hoje pela manhã cancelei a conta porém mesmo assim hoje a tarde fui tarifado com o valor do plano individual, mesmo sendo um teste grátis e q já estava encerrado

  • Visitor
  • Fiz um teste grátis e hoje pela manhã cancelei a conta porém mesmo assim hoje a tarde fui tarifado com o valor do plano individual, mesmo sendo um teste grátis e q já estava encerrado
  • Bittencourt
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Upgrade from Individual Trial to Duo failure

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am on a Individual trial and have decided to end the trial by paying for a Duo plan. When I...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am on...
  • Bittencourt
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Why is it saying that I have a premium subscription when claiming 2 months?

My friend had sent me a link for 2 months free which only works for those who has never had premium before, but when I click on it, the link states I already have premium when I don't. What do I do?

  • Visitor
  • My friend had sent me a link for 2 months free which only works for those who has never had premium before, but when I click on it, the link states I already have premium when I don't. What do I do?
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola! Acabo de ver que me cambiaron mi plan realizando otro cobro

Me cobraron por cuentes Premium individual y mi cuenta Premium es de estudiante y ya me había hecho el cobro y ahora me volvieron a cobrar por un plan Premium individual y yo no realice el cambio

  • Visitor
  • Me cobraron por cuentes Premium individual y mi cuenta Premium es de estudiante y ya me había hecho el cobro y ahora me volvieron a cobrar por un plan Premium individual y yo no realice el cambio
  • Maria
  • Moderator
  • 469 Views
  • 7 replies
  • 2 likes
  • 469 Views
  • 7 replies
  • 2 likes

Me estás cobrando una cuenta que no uso

Buenas tardes, me están cobrando varios meses una cuenta que no uso porque no tengo mis datos personas y no puedo desactivar

  • Visitor
  • Buenas tardes, me están cobrando varios meses una cuenta que no uso porque no tengo mis datos personas y no puedo desactivar
  • osornios
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

me cobraron un plan diferente

En el mes de Enero contrate el plan para estudiantes y me apareció una leyenda que permanecería así por un año, se me hizo el cargo correspondiente de $**bleep** ese mes a mi tarjeta, ya que tengo domiciliado el servicio y en el mes de febrero se me ...

  • Casual Listener
  • En el mes de Enero contrate el plan para estudiantes y me apareció una leyenda que permanecería así por un año, se me hizo el cargo correspondiente de $**bleep** ese mes a mi tarjeta, ya que tengo do...
  • osornios
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Solved!! Cambio de suscripción de estudiantes a individual en medio del pago

Estaba intentando renovar mi plan premium estudiantes y cuando termino de pagarlo me aparece que pagué el premium individual. ¿Hay alguna manera de hacer el cambio de tipo de premium? Y si se puede si se podría lograr que me reembolsen la diferencia ...

  • Newbie
  • Estaba intentando renovar mi plan premium estudiantes y cuando termino de pagarlo me aparece que pagué el premium individual. ¿Hay alguna manera de hacer el cambio de tipo de premium? Y si se puede s...
  • osornios
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

My partner can't join my spotify duo account

I just changed my subscription from Premium to Duo but my partner gets the error message "you seem not to be in the same country" when answering to the invitation. We are both at the same address, also for payments. Thank you in advance!

  • Casual Listener
  • I just changed my subscription from Premium to Duo but my partner gets the error message "you seem not to be in the same country" when answering to the invitation. We are both at the same address, al...
  • ChooseAGoodUsername
  • Roadie
  • 222 Views
  • 4 replies
  • 0 likes
  • 222 Views
  • 4 replies
  • 0 likes