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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147560 Views

69 replies

10 likes

Premium for Family
  • 147560 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

93293 Views

89 replies

4 likes

  • 93293 Views
  • 89 replies
  • 4 likes

Switched plan from individual to student will I get my money back

I had student plan before all this while and now it suddenly charged me 12$ even though I never switched back to individual plan and now I switched plans to student again so will I get my 12$ back and get charged for student?

Newbie

I had student plan before all this while and now it suddenly charged me 12$ even though I never switched back to individual plan and now I switched plans to student again so will I get my 12$ back an...

Ximzend

Spotify Star

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo Ads

PlanPremiumCountry USA Device(iPad ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently added my spouse to Premium Duo. He was on it once before but I removed him as he wasn’t using it. I added him back but he wa...

Casual Listener

Plan Premium Country USA   Device (iPad Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I recently added my spouse to Premium Duo. H...

MihailY

Moderator

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Solved!! When does Spotify Premium payment come out?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue If I re-subscribe to Spotify Premium on the same day that I get paid what time does the char...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue If I re-...

conorjmduffy58

Casual Listener

629 Views

2 replies

0 likes

  • 629 Views
  • 2 replies
  • 0 likes

I can’t make payment

hello, I have Spotify in my Samsung tablet and iPhone 11.so the issue is whenever I try to make payment on my Spotify to upgrade to Spotify premium it wouldn’t go through. I get stuck at payment details and I never get the opportunity to input the ca...

Regular

hello, I have Spotify in my Samsung tablet and iPhone 11. so the issue is whenever I try to make payment on my Spotify to upgrade to Spotify premium it wouldn’t go through. I get stuck at payment de...

Ini_04

Newbie

738 Views

4 replies

0 likes

  • 738 Views
  • 4 replies
  • 0 likes

Is hulu still included in my premium

I am a long time premium member and activated my free Hulu several years ago. I am now not able to access Hulu and it is prompting me to select a plan when I log in. Did this offering go away even though I never canceled it?PlanPremiumCountryUSA

Newbie

I am a long time premium member and activated my free Hulu several years ago.  I am now not able to access Hulu and it is prompting me to select a plan when I log in.  Did this offering go ...

Maxim

Spotify Star

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

Solved!! Changing subscription from Premium family to Individual

Hi there, Due to personal circumstances changing, I will no longer be wanting the Premium family subscription that I share with my flatmates. I'm hoping to move back onto Premium individual. My next bill is for 29 October you see. So does this mean t...

Casual Listener

Hi there,  Due to personal circumstances changing, I will no longer be wanting the Premium family subscription that I share with my flatmates. I'm hoping to move back onto Premium individua...

ThisCommunitySucks

Community Legend

9703 Views

10 replies

0 likes

  • 9703 Views
  • 10 replies
  • 0 likes

Superuser Contribution My payment went through and deducted from my gCash account but it is still saying Payment Failed

My payment went through and deducted from my gCash account but it is still saying Payment Failed in the Spotify website. Please reach out to me so I can send my Account Details and Proof of Payment.

Visitor

My payment went through and deducted from my gCash account but it is still saying Payment Failed in the Spotify website. Please reach out to me so I can send my Account Details and Proof of Payment.

Yordan

Moderator

1691 Views

1 replies

0 likes

  • 1691 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to maintain subscription when mobile inclusive plan ends

PremiumCountry - UK DeviceiPhone14Operating System(iOS 10 My Question or Issue - I have a spotify premium account as part of my mobile plan with Vodaphone, and they will no longer offer this option when I renew my contract with Voda, how do I retain ...

Visitor

Premium Country - UK   Device iPhone14 Operating System (iOS 10   My Question or Issue - I have a spotify premium account as part of my mobile plan with Vodaphone, and they will no ...

Vasil

Moderator

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Why can't I play audiobooks on my premium family plan?

I used to be able to listen to audiobooks on my individual premium plan, but now that I've switched to a family premium plan, that is no longer an option. Spotify makes me purchase the audiobook to listen to it. Is there a reason why I am not able to...

Visitor

I used to be able to listen to audiobooks on my individual premium plan, but now that I've switched to a family premium plan, that is no longer an option. Spotify makes me purchase the audiobook to l...

MatthewGann

Visitor

2252 Views

2 replies

0 likes

  • 2252 Views
  • 2 replies
  • 0 likes

I'm trying to activate the subscription code that I received in the liefera

I'm trying to activate the subscription code that I received in the lieferando app for points, but the site says that the code is not working

Visitor

I'm trying to activate the subscription code that I received in the lieferando app for points, but the site says that the code is not working

Not applicable

673 Views

2 replies

0 likes

  • 673 Views
  • 2 replies
  • 0 likes

Superuser Contribution I have completed the payment from my side , i open spotify and was not done

I have completed my payment … my payment deducted from my bank account and when i came back on the website.. it was saying that something went wrong….

Visitor

I have completed my payment … my payment deducted from my bank account and when i came back on the website.. it was saying that something went wrong….

Susan_GP

Moderator

801 Views

2 replies

0 likes

  • 801 Views
  • 2 replies
  • 0 likes

Solved!! My money was withdrawn from my account but not premium

Money was withdrawn from the account but I didn't try everything for the family that wasn't given a premium Plan Premium Country Turkey Device Huawei p20 lite Operating System Android My Question or Issue

Newbie

Money was withdrawn from the account but I didn't try everything for the family that wasn't given a premium Plan Premium  Country Turkey Device Huawei p20 lite Operating System&nbs...

Not applicable

2435 Views

2 replies

0 likes

  • 2435 Views
  • 2 replies
  • 0 likes

Double charged

I’m being double charged for my Spotify account (being charged every 2 weeks)Plan/PremiumCountryUKDeviceiPhoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

I’m being double charged for my Spotify account (being charged every 2 weeks) Plan /Premium Country UK Device iPhone Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My ...

26480228

Newbie

825 Views

4 replies

0 likes

  • 825 Views
  • 4 replies
  • 0 likes

Superuser Contribution Exporting your playlist

This might not be popular on a spotify forum, but I'll give it a shot. Is it possible to export your spotify playlist from spotify itself? I'm considering a move to another streaming service and want to get all of my playlists over to the new one. I'...

Newbie

  This might not be popular on a spotify forum, but I'll give it a shot.   Is it possible to export your spotify playlist from spotify itself? I'm considering a move to another streaming...

kiljaeden

Visitor

1804 Views

5 replies

0 likes

  • 1804 Views
  • 5 replies
  • 0 likes

Superuser Contribution Inability to access family, duo, or individual plans.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueA family pays for a family plan, which I have used for more than 2 years, but a few weeks ago...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue A famil...

Dessi

Moderator

635 Views

3 replies

0 likes

  • 635 Views
  • 3 replies
  • 0 likes

Superuser Contribution Getting Ads on Spotify Premium Duo

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium DuoCountryAustralia My Question or IssueI have just signed up for Spotify Premium Duo and my partner is still receiving ...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Duo Country Australia   My Question or Issue I have j...

Dessi

Moderator

1559 Views

4 replies

1 likes

  • 1559 Views
  • 4 replies
  • 1 likes

Superuser Contribution payment through Google play, however plan not getting updated

I have done the payment through Google subscription, however it is not reflecting. The order history shows failed, but payment happened as per my credit card statement.

Casual Listener

I have done the payment through Google subscription, however it is not reflecting. The order history shows failed, but payment happened as per my credit card statement.

MihailY

Moderator

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribe issue

Premium Egypt Oppo renoAndroid I want to subscribe to Premium Individual and I am trying to pay through Vodafone Cash, but I receiv

Casual Listener

  Premium  Egypt  Oppo reno Android  I want to subscribe to Premium Individual and I am trying to pay through Vodafone Cash, but I receiv  

Dessi

Moderator

682 Views

3 replies

0 likes

  • 682 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Accidentally canceled subscription

Hello. I know this is kinda stupid, but i have accidentally canceled my premium subscription. I was trying to update my billing info. Is there a way to get it back? Thanks

Casual Listener

Hello.  I know this is kinda stupid, but i have accidentally canceled my premium subscription. I was trying to update my billing info. Is there a way to get it back?  Thanks  

Not applicable

8125 Views

9 replies

0 likes

  • 8125 Views
  • 9 replies
  • 0 likes