Spotify premium not working

[sparklyboolee]

So I signed up for my 7 day free trial of Spotify premium and it was supposed to end on the 3rd of January 2018. Then on the 29th of December 2017 I payed for a 3 month gift card and redeemed it while on the trial. I waited till the trial ended and now it’s the 6th of January and it says I’m on the trial but I’m getting no Spotify premium at all?? 

I also checked my email to make sure the 3 months redeemed and it did but still isn’t working!? Would really appreciate some help -Baylee

[Luke]

Hey @sparklyboolee,

you should look on the receipt you got sent to your email address. This should say the username with that you subscribed to Spotify premium!
Try to log in with that account.
When you see a 10 digit number log in with Facebook!

Have a great day!

LK608

[sparklyboolee]

Hi @LK608

I had not connected to Facebook in the first place with this account so I don’t know what to do. I’ve double checked that I got Spotify with this account and the receipt said this account. There was also no 10 degit number but thanks for ur reply!?

[Luke]

Hey again @sparklyboolee,

could you please log in and out a few times.

I hope it helps and you see your Premium features after this!

Let me know how it goes and have a nice day!

LK608

[sparklyboolee]

Hey @Luke

Ive tried that many times but it’s still not working 😕 any other suggestions??

thxs @sparklyboolee

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[Luke]

Hey again @sparklyboolee,

you can contact the support trough this link.

Also it can be reached through Twitter via @spotifycares or trough the Spotifycares Facebook site.

Have a nice day!

LK608

Have a nice day!