Spotify premium trial has been used?

[evebagynska]

Plan

Premium

UAE

Device

(iPhone 7, Macbook Pro late 2017)

My Question or Issue

i have just created a new spotify account, and would like to try spotify premium for 1.99AED for 3 months. However, whenever i go to pay for it, a message pops up saying im not elligable since i have already used a trial before...

How if i created the account 10 minutes ago?

[Billy-J]

Hey @evebagynska, and welcome to the community.

Hope you're doing great! 

Have you used your payment method to purchase Spotify services before? 

Keep me updated 🙂 

[evebagynska]

Hello @Billy-J, thank you so much for taking the time to reply.

yes, in fact, one of my family members used the same payment method a while back, but they cancelled their subscription. 

could that be the cause of the problem?

[Billy-J · Accepted solution]

Hey @evebagynska.

Thanks for the info! 

Since your payment method has been used for Spotify services in the past, this could be the reason why the trial isn't working for you. If you don't have an account with Spotify and have another payment method - I'd recommend trying to get the Premium trial here.

I hope this helps! I'll be right here if you need anything else 🙂 

[evebagynska]

Hi @Billy-J

thank you so much again for helping me out. Yes, I guess that's the problem. I tried again but unfortunately, I get the same result. I'll try a different payment method and I'll get back to you. 🙂

[Peter]

Hey @evebagynska.

Just wanted to check in with you and see if changing the payment method resolved the issue for you. If not, then we'll be here to help you out 🙂

Keep us posted!