Spotify

Reply

Spotify

Oswyn123lim
Casual Listener
My account subscription is premium but why can i download offline?
8 Replies

Re: Spotify

Rock Star 11
Rock Star 11

Hello @Oswyn123lim, thanks for posting! 

 

That's not cool, what exactly happen when you try to download playlist? 

If you don't know how to download music, check the infographic below. 

For more info: Listen Offline

 

Offline_mode_InstagramS.png

MartinStoichkovRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify

Oswyn123lim
Casual Listener
Sorry for ur inconvenience ! As u see the picture below is premium but i am not sure why cant i download , when i want to download it says ur account must be premium if u wouldnt mind could u pls help me
IMG_3327.PNG

Re: Spotify

Rock Star 11
Rock Star 11

Hey back! 

 

That's odd, here are 3 things you can try to troubleshoot this: 

 

  • Restart your phone 
  • Log out and log back in Spotify
  • Reinstall Spotify, as this usually helps for many ongoing issues like this 

If you still experiencing troubles, you can reply back here and I'll see how I can help you futher, thanks! : )

MartinStoichkovRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify

Oswyn123lim
Casual Listener
Still cant work 😞 .

Re: Spotify

Rock Star 11
Rock Star 11

This is really odd, I've escalated your message, and I'll get back to you when I get an answer, thanks for your patience! : )

MartinStoichkovRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify

Oswyn123lim
Casual Listener
No worries ! Thanks for ur kind hearted help . 👍👌🔥

Re: Spotify

Rock Star 11
Rock Star 11

Hey back @Oswyn123lim, I'm here with an update! 

 

 

Firstly, check this link https://www.spotify.com/account/subscription, the status should be Premium. If so, are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails, that will mean your extra account (on Free) is registered with that email. 

Unsure if you have 2nd account? Check this here

If you don't have another email address, note how you log into the Spotify app usually. 

 

    • If you use your Facebook details try entering your Spotify username (if you created one originally).
    • If you use your Spotify username try entering just your email address. 

 

MartinStoichkovRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify

Community Manager
Community Manager

Hey @Oswyn123lim!

We hope you're well 🙂

Did you manage to work out if this was happening due to having 2 accounts?
Hopefully double-checking the username/email of your Premium account sorted things for you.

 

If not, and you're still having trouble just let us know.

We're all here, and very happy to lend a hand.

 

/M

SUGGESTED POSTS