Student premium month free

[urbarea]

Hi, I just have subscribed to Student Premium account. The first month ids supposed to be free, but I was charged immediately with a monthly payment. Why it is happened? Will the money be refund? When?

[Maxim · Accepted solution]

Hey @urbarea,

Thanks for reaching out.

Have you ever had Premium before (on this account) or has the used payment method ever been used to pay for Premium or to claim a trial on a different account? 🙂

Let me know 🙂

[urbarea]

Hi, I remember I had an account in 2011-2012 up to 2015. 

[urbarea]

Thank you for help 🙂 it is not a big deal, just feels a bit not right. To my mind the conditions should be clarified in promotions better...

[Maxim]

Hey @urbarea,

Thanks for getting back.

In my opinion, the conditions are being communicated quite clear, see below:

[urbarea]

😅 exactly this I mean: had to be highlighted. For example: "only for first time users". As it is usually used in professional and friendly marketing promotions.