[Subscription] 6 months free suscription to new user, not working

[MiloAguilera]

I just bought a brand new note 20 ultra, the promo says free subscription to new users for 6 months.

https://www.samsung.com/latin/smartphones/galaxy-note20/buy/

When I tap premium on Spotify, showed me 2 banners, one said Premium Samsung, 3 months and another, free trial 3 months.
Any banner said 6, I chat with support and they told me to tap Samsung Premium. But now the receipt says trial 90 days (3 months) not 6.

[snip - Community Moderator edit]

[Maxim]

Hey @MiloAguilera ,

Thanks for coming to the Spotify Community.

In this case, I'd recommend reaching out to the support team of the Samsung vendor. They'll be able to give you some info on why it's falsely advertised on their website (as on one page it says 6 months, and on another, it says 3 months).

You can reach out to the Samsung support team through the Chat Now button on the right-hand side of the page.

Hope this helps!

[Luan]

Hey, @MiloAguilera 

In addition to what @Maxim has said, I've passed your case to the right teams and they are taking a deeper close into it. I'll make sure to keep you up-to-date.

Thanks for your patience

Have a great day!