Subscription Payment Problem

Rikki1 · 2021-07-15

Plan

DUO Premium

Country

Thailand

Device

Samsung Galaxy Note 10

My Question or Issue

Last month I registered for premium DUO on the 30th of June, the payment option is through my phone service, which I also received a 2-month free trial. This month July I received a receipt of my payment for Spotify from my phone service, but on Spotify, it says that I need to pay on August the 30th. I have contacted my phone service and they said I need to contact Spotify. Was there an error on Spotify side or am I supposed to pay? and then received a refund? I am very confused. Please help.

Novy · 2021-07-15

Hi @Rikki1,

Thank you for posting on the Community, and welcome!

In this case we suggest that you contact our folks from customer support here. They can have a closer look directly on your payments and help you with this trial.

Let us know if the Community can help you with something else.

NovyModerator

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