Subscription change without knowledge

[Stevew87]

Plan

Free/Premium

Country

Uk

Device

Iphone XS

Operating System

(iOS 12.)

My Question or Issue

I’ve onlh just noticed that my subscription seemed to have changed from Premium to Family in November 18. This meant I’ve been paying £14.99 rather than £9.99 monthly for the past 5 months for a service I didn’t want or require. 

I didn’t knowingly make this change to

ny account, so why did my subscription change?

Any help would be much appreciated. 

[OneByBoo]

Hey there @Stevew87,

Sorry to hear you're having an issue.

If you feel you had not required or filled any details to change your subscription please reach out to support through this contact page and have them take a closer look.

Let me know if you need further help 😃