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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
125568 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
50978 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
222140 Views
139 replies
12 likes
Plan PremiumCountry United States of AmericaDeviceMotorola Moto e5 CruiseOperating SystemAndroid 8.0 (Oreo) My Question or IssueMy concern is over the list of type of payments Spotify accepts. After typing in an absurd number of combinations, consist...
Plan Premium Country United States of America Device Motorola Moto e5 Cruise Operating System Android 8.0 (Oreo) My Question or Issue My concern is over the list of type ...
Spotify Star
432 Views
1 replies
0 likes
PlanPremiumCountry canDevicesamsung 8Operating Systemandriod My Question or Issue Recenlty switched phones, no longer can access my family plan. All music and playlists are gone. I pay for the family plan. Other members of my plan can still access th...
Plan Premium Country can Device samsung 8 Operating System andriod My Question or Issue Recenlty switched phones, no longer can access my family plan. All music and playl...
Spotify Star
232 Views
1 replies
0 likes
Premium SubscriberCountry USA DeviceMacBook Pro - iphones My Question or IssueThis should be simpler than having to resort to a forum. Is the Premium plan which is $14.99 per user or $14.99 per month for up to 5 users (family plan)? What is the advat...
Premium Subscriber Country USA Device MacBook Pro - iphones My Question or Issue This should be simpler than having to resort to a forum. Is the Premium plan whic...
Visitor
1758 Views
2 replies
0 likes
PlanPremiumCountry CanadaDeviceSamsung Galaxy 8Operating SystemOreo My Question or Issue I currently have a premium plan but i’m Looking to upgrading this to a family plan to add some members of my family. I have already prepaid for the year of my pr...
Plan Premium Country Canada Device Samsung Galaxy 8 Operating System Oreo My Question or Issue I currently have a premium plan but i’m Looking to upgrading this to a fami...
Community Legend
347 Views
1 replies
0 likes
Gentlemen, I bought a Premium 1 month (Gift Card), 8 days ago. In the meantime, I won a Premium Family subscription. I would like to spend the remainder of the 22 for my brother and register the familar code in my account. Thankful.
Gentlemen, I bought a Premium 1 month (Gift Card), 8 days ago. In the meantime, I won a Premium Family subscription. I would like to spend the remainder of the 22 for my brother and register the fami...
Spotify Star
241 Views
1 replies
0 likes
Me and my roomate have similar taste in music and used the same premium account for the house we lived in. We are in the process of moving to different states but now I want to ask if I could start my own premium account with the same preferences and...
Me and my roomate have similar taste in music and used the same premium account for the house we lived in. We are in the process of moving to different states but now I want to ask if I could s...
Spotify Star
278 Views
1 replies
0 likes
PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
298 Views
1 replies
0 likes
Eu fiz assinatura para o spotify premium e funcionou por alguns meses por volta de Outubro de 2018 o applicativo sozinho parou de funcionar mas nunca param de me cobrar 16.90 pelo serviço premium. Estou desde então entrando em contato com o spotify e...
Eu fiz assinatura para o spotify premium e funcionou por alguns meses por volta de Outubro de 2018 o applicativo sozinho parou de funcionar mas nunca param de me cobrar 16.90 pelo serviço premium. Es...
Spotify Star
377 Views
2 replies
1 likes
PlanFree/PremiumCountryEstoniaDevice(iPhone Operating System(iOS 10)My Question or IssueHello! I got a premium for 6.99€, but it didn't work. I checked the status of my subscription only to see that I still have the free version. Money's gone. So I b...
Plan Free/Premium Country Estonia Device (iPhone 😎 Operating System (iOS 10) My Question or Issue Hello! I got a premium for 6.99€, but it didn't work. I checked the status of my subscripti...
Spotify Legend
281 Views
1 replies
0 likes
My Question or Issue I recently checked my bank statement and noticed that I was charged on the 22nd of January 2019, then again today (24th January 2019). Both times money was deducted from my account. Why was I double charged if the payment went th...
My Question or Issue I recently checked my bank statement and noticed that I was charged on the 22nd of January 2019, then again today (24th January 2019). Both times money was deducte...
Spotify Legend
902 Views
2 replies
0 likes
I upgraded my regular paid subscription to a family plan and now my family is on the plan however I am being charged monthly for a regular account (9.99) and a family account (14.99) . How can I get the regular account to stop being charged to my cre...
I upgraded my regular paid subscription to a family plan and now my family is on the plan however I am being charged monthly for a regular account (9.99) and a family account (14.99) . How can I...
Spotify Legend
288 Views
1 replies
0 likes
PlanPremiumCountry CanadaDevice Samsung Galaxy 7Operating System My Question or Issue Last month my payment was 9.99, however after getting a new card and getting a failed payment attempt I had to change to a family account for 5$ more after updating...
Plan Premium Country Canada Device Samsung Galaxy 7 Operating System My Question or Issue Last month my payment was 9.99, however after getting a new card and gettin...
Spotify Legend
508 Views
2 replies
0 likes
Plan spotify family Pays FRANCE Appareil PC, iphone Système d'exploitation ios 12.1.2 Ma Question ou le problème bonsoir j'ai pris l'abonnement spotify famille, j'ai inviter les membres de ma famille, les mails ont ete acceptés et basculer vers un li...
Plan spotify family Pays FRANCE Appareil PC, iphone Système d'exploitation ios 12.1.2 Ma Question ou le problème bonsoir j'ai pris l'abonnement s...
Spotify Legend
1228 Views
1 replies
0 likes
PlanPremiumCountry Device(iPhone SE)Operating System(iOS 1,) My Question or IssueI was informed that I have to change my payment details. I forgot to do so, and my student subcription was cancelled. Now I tried to change payment details and I can't d...
Plan Premium Country Device (iPhone SE) Operating System (iOS 1,) My Question or Issue I was informed that I have to change my payment details. I forgot to do so, and my stude...
Community Legend
517 Views
3 replies
0 likes
PlanPremiumCountry USDeviceIpod Operating SystemiOS 10 (or the most recent update) My Question or Issue I recieved an e-mail saying my spotify account couldn't be paid. I tried following the steps and re-entering my information but it kept taking me ...
Plan Premium Country US Device Ipod Operating System iOS 10 (or the most recent update) My Question or Issue I recieved an e-mail saying my spotify account ...
Community Legend
349 Views
3 replies
0 likes
PlanPremiumCountry U.S.DeviceMoto e5 playOperating SystemAndroid version 8.0.0 My Question or Issue I use a prepaid Walmart credit card to pay for Spotify. My purchase history for the card shows that on 1/15/19 I was charged for my subscription. Yet ...
Plan Premium Country U.S. Device Moto e5 play Operating System Android version 8.0.0 My Question or Issue I use a prepaid Walmart credit card to pay for Spotify. My purch...
Community Legend
377 Views
1 replies
0 likes
PlanPremiumCountryBelgium DeviceiPhone 6My Question or Issue Hi, I have been paying Spotify from my bank account linked to my Paypal account (so not a credit card). I changed banks and want to pay Paypal from the bank acocunt that is linked to Paypal...
Plan Premium Country Belgium Device iPhone 6 My Question or Issue Hi, I have been paying Spotify from my bank account linked to my Paypal account (so not a credit card). I...
Casual Listener
4929 Views
6 replies
0 likes
7PlanSamsung galaxyAndroid My Question or Issue How do i get my money back from these thieves
7Plan Samsung galaxy Android My Question or Issue How do i get my money back from these thieves
Spotify Star
413 Views
3 replies
0 likes
PlanPremiumCountryUSA, Washington DC My Question or Issue I received the below email from no-reply@spotify.com stating they are applying a ~$1 Iowa tax to my premium account. I don't live in Iowa and my account has no billing ties to that state. I li...
Plan Premium Country USA, Washington DC My Question or Issue I received the below email from no-reply@spotify.com stating they are applying a ~$1 Iowa tax to my premium accoun...
Casual Listener
3019 Views
6 replies
0 likes
I already renewed my student premium account and was verified using student email address. Why am I being charged for $9.99 AGAIN!? I already addressed this issue after the first over charge and received a refund of $5. SPOTIFY, I shouldn't have to a...
I already renewed my student premium account and was verified using student email address. Why am I being charged for $9.99 AGAIN!? I already addressed this issue after the first over charge and...
Community Legend
364 Views
1 replies
0 likes
