Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 142860 Views
- 99 replies
- 12 likes
- 142860 Views
- 99 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 16705 Views
- 27 replies
- 4 likes
- 16705 Views
- 27 replies
- 4 likes
HAVE FAMILY PREMIUM BUT CAN'T DOWNLOAD MUSIC
FAMILYPREMIUMCANADA IPHONE X My Question or IssueTHERE ARE 4 PEOPLE USING OUR PREMIUM FAMILY ACCT IN MY FAMILY BUT MY SON CAN'T DOWNLOAD ANY MUSIC. HIS ACCT INDICATES THAT HE NEEDS TO UPGRADE TO PREMIUM EVEN THOUGH HE'S ON MY ACCT. HOW CAN I FIX THIS
- FAMILY PREMIUM CANADA IPHONE X My Question or Issue THERE ARE 4 PEOPLE USING OUR PREMIUM FAMILY ACCT IN MY FAMILY BUT MY SON CAN'T DOWNLOAD ANY MUSIC. HIS ACCT IN...
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- Roadie
- 1007 Views
- 1 replies
- 0 likes
- 1007 Views
- 1 replies
- 0 likes
Charged twice per month
PlanPremiumCountry My Question or Issue ive been billed twice for months now no idea how this has happened. I only have the one account so can this be rectified
- Plan Premium Country My Question or Issue ive been billed twice for months now no idea how this has happened. I only have the one account so can this be rect...
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- Roadie
- 254 Views
- 1 replies
- 0 likes
- 254 Views
- 1 replies
- 0 likes
Cancelled Premium today, Request refund as I was charged today only
Hello,I was charged today for the premium subcription, I cancelled the subscription today itself.Can you please refund my money PlanPremiumCountry United States My Question or Issue Requesting refund as the subscription is cancelled on first day
- Hello, I was charged today for the premium subcription, I cancelled the subscription today itself. Can you please refund my money Plan Premium Country United States  ...
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- Spotify Star
- 733 Views
- 1 replies
- 0 likes
- 733 Views
- 1 replies
- 0 likes
Account and subscription
PlanFreeCountry DeviceiPhone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently canceled my subscription but I am still being charged. On my account, it is telling me that I am on a free plan. I believe I have an...
- Plan Free Country Device iPhone X Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently canceled my subscription but I am still b...
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- Community Legend
- 506 Views
- 1 replies
- 0 likes
- 506 Views
- 1 replies
- 0 likes
Unexpected Charge
I noticed an unexpected charge in my bank account for $10.**bleep** which I’ve never been charged from you guys before. I have a free subscription. Can you please explain why this charge occurred, and refund it back?Account name Batman1993 PlanFreeCo...
- I noticed an unexpected charge in my bank account for $10.**bleep** which I’ve never been charged from you guys before. I have a free subscription. Can you please explain why this charge occurred, an...
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- Roadie
- 761 Views
- 1 replies
- 0 likes
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Payments
- 761 Views
- 1 replies
- 0 likes
Premium for family
I’ve changed my Spotify subscription from premium to premium for family two days ago so that my mother could enjoy Spotify premium. However when I tried to add her, we realised that the country in my account is Ireland and hers is Spain, hence I cann...
- I’ve changed my Spotify subscription from premium to premium for family two days ago so that my mother could enjoy Spotify premium. However when I tried to add her, we realised that the country in my...
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- Newbie
- 401 Views
- 2 replies
- 0 likes
- 401 Views
- 2 replies
- 0 likes
Regalar Premium fuera de mi país
Soy de México y tengo a un amigo fuera de mi país (España) y tengo ganas de regalarle un mes de Spotify Premium.He buscado y no he encontrado Form alguna de hacerlo a si que preguntaré aquí. ¿Hay forma de hacer lo que quiero hacer?
- Soy de México y tengo a un amigo fuera de mi país (España) y tengo ganas de regalarle un mes de Spotify Premium. He buscado y no he encontrado Form alguna de hacerlo a si que preguntaré aquí. ...
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- Casual Listener
- 1163 Views
- 4 replies
- 0 likes
- 1163 Views
- 4 replies
- 0 likes
Find what Hulu account is my Spotify attached to
So I have premium for students, and authorized my Hulu account a couple months ago, but lost all my saved password info with my new laptop and can't remember what email I was using on Hulu. Is there any way to see what Hulu account my Spotify discoun...
- So I have premium for students, and authorized my Hulu account a couple months ago, but lost all my saved password info with my new laptop and can't remember what email I was using on Hulu. ...
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- Spotify Star
- 2521 Views
- 3 replies
- 0 likes
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HuluPremium Student
- 2521 Views
- 3 replies
- 0 likes
Student subscription
PlanPremiumCountry NetherlandsDeviceiPhone 6s PlusOperating SystemiOS 10 My Question or Issue In november I called your Dutch office because I reactivated my student discount but you still charged €10. He gave me a free month to compensate and said i...
- Plan Premium Country Netherlands Device iPhone 6s Plus Operating System iOS 10 My Question or Issue In november I called your Dutch office because I reactivated my studen...
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- Spotify Star
- 297 Views
- 1 replies
- 0 likes
- 297 Views
- 1 replies
- 0 likes
Solved!! Being charged for two accounts
PlanFree/PremiumCountry USA Device(iPhone 7 Operating System iOS 12.1.2(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I am being charged for premium plan after joining family plan. I think what happened is I didn’t cancel the premium b...
- Plan Free/Premium Country USA Device (iPhone 7 Operating System iOS 12.1.2 (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I am being charged for ...
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- Roadie
- 802 Views
- 2 replies
- 0 likes
- 802 Views
- 2 replies
- 0 likes
Changed my number now I don’t have premium
I pay my Spotify premium via my 02 contract every month. Last week I changed my phone number and now I don’t have Spotify premium. I rang 02 they said I have paid for it this month so I should have it but I don’t. They said to contact Spotify and the...
- I pay my Spotify premium via my 02 contract every month. Last week I changed my phone number and now I don’t have Spotify premium. I rang 02 they said I have paid for it this month so I should have i...
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- Community Legend
- 861 Views
- 2 replies
- 0 likes
- 861 Views
- 2 replies
- 0 likes
Wrong subscription account
My Question or Issue Hello,My problem is that although I am using and getting charged every month for Spotify Premium when I am logging in to my account is says that I am using Spotify Free.Do you know if I want to cancel Spotify Premium that I am cu...
- My Question or Issue Hello, My problem is that although I am using and getting charged every month for Spotify Premium when I am logging in to my account is says that I am using Spoti...
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- Community Legend
- 240 Views
- 1 replies
- 0 likes
- 240 Views
- 1 replies
- 0 likes
Superuser Contribution I didn't received premium while i've paid for it
Plan Free/Premium Country Device Samsung galaxy S6 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i got invalid Message while i'm trying to finish my payment removed screenshot with order id
- Plan Free/Premium Country Device Samsung galaxy S6 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i got invalid Message...
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- Spotify Legend
- 314 Views
- 2 replies
- 0 likes
- 314 Views
- 2 replies
- 0 likes
Superuser Contribution How do they confirm premium family's address?
I plan on acquiring premium for me and my my sister at out yoga studio. How does Spotify confirm your address with your family member?
- I plan on acquiring premium for me and my my sister at out yoga studio. How does Spotify confirm your address with your family member?
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- Spotify Legend
- 373 Views
- 1 replies
- 0 likes
- 373 Views
- 1 replies
- 0 likes
Superuser Contribution Recurrring payments
Hello, Spotify is deducting a monthly fees from my visa for premium services however im not getting any and when i try to cancel it from subscription page there is no cancellation button, please help
- Hello, Spotify is deducting a monthly fees from my visa for premium services however im not getting any and when i try to cancel it from subscription page there is no cancellation button, please help
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- Spotify Legend
- 771 Views
- 4 replies
- 0 likes
- 771 Views
- 4 replies
- 0 likes
Superuser Contribution Not Being Charged Successfully (Student)
PlanPremiumCountryPhilippinesDeviceAsus Zenfone 4 MaxOperating SystemAndroid Oreo My Question or IssueHello.I have noticed someone else using my account without my permission somehow around a month ago, and now I've logged out everywhere and changed ...
- Plan Premium Country Philippines Device Asus Zenfone 4 Max Operating System Android Oreo My Question or Issue Hello. I have noticed someone else using my account without my permission...
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- Spotify Legend
- 387 Views
- 2 replies
- 0 likes
- 387 Views
- 2 replies
- 0 likes
Direct debit payments. Pagos domiciliados en cuenta corriente
PlanPremiumCountry SpainDevice Operating SystemWindows 10My Question or Issue I am a Spotify Family Plan customer, and I would like to pay in a way that does not imply a payment online, because for security reasons I have inactivated my ING card for ...
- Plan Premium Country Spain Device Operating System Windows 10 My Question or Issue I am a Spotify Family Plan customer, and I would like to pay in a way that does not impl...
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- Casual Listener
- 502 Views
- 4 replies
- 0 likes
- 502 Views
- 4 replies
- 0 likes
The ads will not stop.
Im not a premium user so I used to get short videos and a free 30 minutes of free listening. For about two months Im not asked if I want to watch a short video then continue. Instead im forced to listen to ads. The reaccuring problem i have with it i...
- Im not a premium user so I used to get short videos and a free 30 minutes of free listening. For about two months Im not asked if I want to watch a short video then continue. Instead im forced to lis...
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- Spotify Star
- 625 Views
- 1 replies
- 0 likes
- 625 Views
- 1 replies
- 0 likes
Premium membership just stopped
PlanFree/Premium Country The netderlandsDeviceIphone 5sOperating SystemBeats me My Question or Issue I started the app tonight an all the sudden my account was set to free, which is freaking odd cuz I know I have a premium membership. So I strolled d...
- Plan Free/Premium Country The netderlands Device Iphone 5s Operating System Beats me My Question or Issue I started the app tonight an all the sudden my account was...
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- Spotify Star
- 231 Views
- 1 replies
- 0 likes
- 231 Views
- 1 replies
- 0 likes
How do i change my annual subscription to a family sub?
I'm currently subscribed for an annual premium account, but I'd like to change it to a family plan, how do i do that? Do i have to wait for it to expire?
- I'm currently subscribed for an annual premium account, but I'd like to change it to a family plan, how do i do that? Do i have to wait for it to expire?
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- Community Legend
- 360 Views
- 1 replies
- 0 likes
- 360 Views
- 1 replies
- 0 likes