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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152735 Views

69 replies

10 likes

Premium for Family
  • 152735 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98735 Views

89 replies

4 likes

  • 98735 Views
  • 89 replies
  • 4 likes

Student Discount Not Applied

Hello! So I've been trying to downgrade from the premium family plan to the student discount plan because I no longer have anyone on my spotify family plan and I have my student status verified. I'm basically overpaying for nothing. Although some pos...

Newbie

Hello!  So I've been trying to downgrade from the premium family plan to the student discount plan because I no longer have anyone on my spotify family plan and I have my student status verifie...

OneByBoo

Roadie

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Google Home offer in Canada

PlanPremiumCountryCanada Hi there - I have been a Spotify Premium subscriber for 3 years and I have found out I'm not eligible for the Google Home deal you're offering Canadians. I bought a yearly subscription at the beginning of the year and see tha...

Newbie

  Plan Premium Country Canada   Hi there - I have been a Spotify Premium subscriber for 3 years and I have found out I'm not eligible for the Google Home deal you're offering Canadian...

altesien

Casual Listener

599 Views

1 replies

3 likes

Other
  • 599 Views
  • 1 replies
  • 3 likes

Account Change

PlanPremiumCountryCanada DeviceLG G6Operating SystemOreo My Question or Issue*Update - managed to find the chat option and an agent helped me with this. Is there a way to actually speak to somone? I want to switch from Google Play to Spotify and rede...

Newbie

Plan Premium Country Canada   Device LG G6 Operating System Oreo   My Question or Issue *Update - managed to find the chat option and an agent helped me with this.   Is t...

OneByBoo

Roadie

600 Views

1 replies

0 likes

  • 600 Views
  • 1 replies
  • 0 likes

Can't make Spotify stop charging me for closed premium account

Hi. I have email proof that I have cancelled my spotify premium account, however month on month I am still being charged. I have emailed several times with specific details but keep getting unsatisfactory responses like the one attached. This is rhid...

Newbie

Hi.   I have email proof that I have cancelled my spotify premium account, however month on month I am still being charged. I have emailed several times with specific details but keep getting ...

OneByBoo

Roadie

572 Views

1 replies

0 likes

  • 572 Views
  • 1 replies
  • 0 likes

Family Plan - Same country or same address?

PlanPremiumCountryBrazilDevice(Samsung Galaxy S8+)Operating System(Android 9) My Question or IssueSo, I found this answer in a FAQ (https://community.spotify.com/t5/Spotify-Answers/Can-I-get-some-help-with-my-Premium-for-Family-plan/ta-p/1215266/high...

Newbie

Plan Premium Country Brazil Device (Samsung Galaxy S8+) Operating System (Android 9)   My Question or Issue So, I found this answer in a FAQ (https://community.spotify.com/t5/Spotify-A...

Billy-J

Spotify Star

1092 Views

1 replies

0 likes

  • 1092 Views
  • 1 replies
  • 0 likes

Prepaid Premium Cancellation

PlanPremium CountryIndia DeviceMacbook Pro 2019 Operating SystemMacOSX I activated Spotify Premium in India but I want to change over to another country where I live. (Because it has more content than in India) Help sections everywhere mention to can...

Casual Listener

Plan Premium   Country India   Device Macbook Pro 2019   Operating System MacOSX   I activated Spotify Premium in India but I want to change over to another country wh...

Billy-J

Spotify Star

1190 Views

3 replies

0 likes

  • 1190 Views
  • 3 replies
  • 0 likes

Charged twice when change Premium trial to Family program, in Taiwan

PlanFree/PremiumCountryTaiwan I live in Taiwan.I use the Spotify Premium one month trial program at 2019/03/07. At 2019/04/05 I change to Family Premium program, then I get 2 bill form my VISA, it shows that Spotfy had charged me twice, NT 149 and NT...

Casual Listener

Plan Free/Premium Country Taiwan   I live in Taiwan. I use the Spotify Premium one month trial program at 2019/03/07. At 2019/04/05 I change to Family Premium program, then I get 2 bill fo...

hoyingray

Casual Listener

517 Views

2 replies

0 likes

  • 517 Views
  • 2 replies
  • 0 likes

Charged twice when changing credit card

PlanPremium StudentCountryBrazil DeviceMoto Z PlayOperating SystemAndroid 8 My Question or IssueHello everyone. Four days ago I've changed the credit card used in my subscription. Then I was charged 10 reais (Brazil currency), which hasn't reversed y...

Newbie

Plan Premium Student Country Brazil   Device Moto Z Play Operating System Android 8   My Question or Issue Hello everyone. Four days ago I've changed the credit card used in my s...

Nico

Community Legend

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Inappropriate payments

Good evening so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify free (email receipt is attached below. Since then I have been...

Casual Listener

Good evening  so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify fre...

Billy-J

Spotify Star

1574 Views

3 replies

0 likes

Family Plan Issue
payment issues
Payment Problems
spotify free
  • 1574 Views
  • 3 replies
  • 0 likes

Is fair to HK Premium Account?

PlanPremiumCountryHong Kong DeviceN/AOperating SystemN/A My Question or Issue Why the Only US And JP Account can use lyrics function, many English and Japanese song had lyrics but only available in local Account not for Hong Kong?i understand song ha...

Casual Listener

  Plan Premium Country Hong Kong   Device N/A Operating System N/A   My Question or Issue   Why the Only US And JP Account can use lyrics function, many Eng...

OneByBoo

Roadie

1099 Views

1 replies

0 likes

  • 1099 Views
  • 1 replies
  • 0 likes

Error en el pago de suscripcion

Buen Dia, El dia 24 de Marzo, realice el pago de mi suscripcion Premiun familiar, pero me sigue aparecion el mensaje que debo actualizar los datos de pago. Agradezco su colaboracion. < Community Rock Star edit removed screenshot with personal informa...

Casual Listener

Buen Dia,  El dia 24 de Marzo, realice el pago de mi suscripcion Premiun familiar, pero me sigue aparecion el mensaje que debo actualizar los datos de pago. Agradezco su colaboracion. &nbs...

Jose_M

Spotify Star

874 Views

3 replies

0 likes

  • 874 Views
  • 3 replies
  • 0 likes

Error while subscribing Premium with Paypal

Plannow: Free / trying to subscribe PremiumCountryPlilippinesDeviceLaptop LenovoOperating SystemWindows 10 My Question or IssueWhile trying to subscribe for Premium with my PayPal account (same country, confirmed, limits are raised etc...) constantly...

Casual Listener

Plan now: Free / trying to subscribe Premium Country Plilippines Device Laptop Lenovo Operating System Windows 10   My Question or Issue While trying to subscribe for Premium with my P...

Billy-J

Spotify Star

1589 Views

3 replies

0 likes

  • 1589 Views
  • 3 replies
  • 0 likes

Prepaid Premium Spotify and Hulu?

I’m an existing premium Spotify user with 6 months remaining on a yearly prepaid account. I don’t see an activate Hulu option in my settings. Am I eligible to get Hulu as part of my subscription? If so, how do I set it up?

Visitor

I’m an existing premium Spotify user with 6 months remaining on a yearly prepaid account. I don’t see an activate Hulu option in my settings. Am I eligible to get Hulu as part of my subscription? If ...

Billy-J

Spotify Star

1441 Views

5 replies

0 likes

Hulu
  • 1441 Views
  • 5 replies
  • 0 likes

Linking Hulu Account

I tried linking my existing Hulu account but it was rejected because I had the ad-free subscription. The message from Spotify said to change my Hulu subscription to the ad-supported (basic) plan in order to link the accounts. I changed by Hulu subscr...

Casual Listener

I tried linking my existing Hulu account but it was rejected because I had the ad-free subscription. The message from Spotify said to change my Hulu subscription to the ad-supported (basic) plan in o...

Billy-J

Spotify Star

2091 Views

6 replies

0 likes

Hulu
  • 2091 Views
  • 6 replies
  • 0 likes

Solved!! Unsubscribed from SingTel Spotify account but it is still showing I am a premium user.

Plan: PremiumCountry: SingaporeDevice Huawei Mate 20 ProOperating System: Android Pie 9.0 My Question or IssueHi! I am trying to sign up for the Premium Family account but because I have an existing Spotify individual account with SingTel, I need to ...

Casual Listener

Plan: Premium Country: Singapore Device Huawei Mate 20 Pro Operating System: Android Pie 9.0   My Question or Issue Hi! I am trying to sign up for the Premium Family account but ...

milkychalk_

Casual Listener

4373 Views

2 replies

0 likes

  • 4373 Views
  • 2 replies
  • 0 likes

Changed the payment metod and got charged R$10,00

Hi, i'm from Brazil and when i changed my payment metod i've got charged for R$10,00. Is this a thing? Will i receive my money back?

Casual Listener

Hi, i'm from Brazil and when i changed my payment metod i've got charged for R$10,00. Is this a thing? Will i receive my money back?

OneByBoo

Roadie

846 Views

3 replies

0 likes

  • 846 Views
  • 3 replies
  • 0 likes

Subscription

PlanPremiumCountryGermanyDevice(Samsung Galaxy 9)Operating System(Android Pie) My Question or IssueI just wanted to subscribe on spotify premium but i just got charged like 60€ and Im still out of the premium, checking the E bank, the money is there,...

Newbie

Plan Premium Country Germany Device (Samsung Galaxy 9) Operating System (Android Pie)   My Question or Issue I just wanted to subscribe on spotify premium but i just got charged like 6...

Billy-J

Spotify Star

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes

Hulu using redeem card

WHY DOES USING THE REDEEM CARD OPTION FOR SPOTIFY PREMIUM NEGATE THE OPTION FOR HULU? I FEEL AS THOUGH WITH ME BEING A PAYING CUSTOMER, AND HAVE BEEN FOR OVER A YEAR NOW (OFF AND ON), I SHOULD STILL BE ABLE TO ENJOY THE SERVICES. NOT THE END OF THE W...

Casual Listener

WHY DOES USING THE REDEEM CARD OPTION FOR SPOTIFY PREMIUM NEGATE THE OPTION FOR HULU? I FEEL AS THOUGH WITH ME BEING A PAYING CUSTOMER, AND HAVE BEEN FOR OVER A YEAR NOW (OFF AND ON), I SHOULD STILL ...

Billy-J

Spotify Star

1035 Views

3 replies

1 likes

  • 1035 Views
  • 3 replies
  • 1 likes

Still being charged without having premium and never having it

PlanFreeCountryUnited statesPhoneZte blade max My Question or IssueWhen the 3 months for only ¢99 was about I had tried to get it but was not given any of the premium features I contacted support and was told that they would cancel but wouldn't get m...

Visitor

  Plan Free Country United states Phone Zte blade max   My Question or Issue When the 3 months for only ¢99 was about I had tried to get it but was not given any of the premium fea...

Billy-J

Spotify Star

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Cannot subscribe to a student offer

I cannot access to the subscription page in order to subscribe to a student account. Please refer to attached picture.PlanFree/PremiumCountryFranceDevice(iPhone 6s) My Question or IssueHow can I get the access in order to subscribe to a student accou...

Newbie

I cannot access to the subscription page in order to subscribe to a student account. Please refer to attached picture. Plan Free/Premium Country France Device (iPhone 6s)   My Question o...

Billy-J

Spotify Star

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes