Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
2 weeks ago
Janecore_0414
Newbie
146360 Views
99 replies
12 likes

146360 Views
99 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
16952 Views
27 replies
4 likes

16952 Views
27 replies
4 likes

You broke my family connection

I'm a private contractor so sometimes my cash flow is a bit slow. If I don't have the money to pay off the card that I put all my streaming accounts on I just let it go until I can afford to pay it off as apposed to running around and changing cards ...

meobeou
Newbie
I'm a private contractor so sometimes my cash flow is a bit slow. If I don't have the money to pay off the card that I put all my streaming accounts on I just let it go until I can afford to pay it o...
2019-01-21 8:49:36 AM
2019-01-21 9:13:43 AM
Maxim
Spotify Star
239 Views
1 replies
0 likes

239 Views
1 replies
0 likes

[Account] Change Username

PlanPremiumCountry BrazilDeviceiPhone 6 PlusOperating SystemiOS 12 My Question or Issue I would like you to help me solve this. I bought the prepaid card in the GiftCard case and left in redemption and I placed the pin until it was right, however I i...

bruno-takimoto
Newbie
Plan Premium Country Brazil Device iPhone 6 Plus Operating System iOS 12 My Question or Issue I would like you to help me solve this. I bought the prepaid card...
2019-01-21 1:43:44 AM
2019-01-21 2:12:46 AM
Bittencourt
Spotify Star
235 Views
1 replies
0 likes

235 Views
1 replies
0 likes

I am being charged on a free account

PlanFreeCountry USDeviceGoogleOperating SystemAndroid My Question or Issue I tried the free trial in May and cancled the trial a week before it ended. Unfortunately, I recently discovered that Spotify have been charging my account for the past 8 mont...

Bro_ham10
Newbie
Plan Free Country US Device Google Operating System Android My Question or Issue I tried the free trial in May and cancled the trial a week before it ended....
2019-01-20 10:30:57 PM
2019-01-21 2:03:56 AM
Bittencourt
Spotify Star
231 Views
1 replies
0 likes

231 Views
1 replies
0 likes

Missing Album - Doesn't make sense?

PlanPremiumCountryNew Zealand My Question or IssueI listen to a lot of the artist 'Blue October' and all their albums except one are on Spotify. The album 'Any Man in America' used to be in Spotify but has now been gone for ages. Could this be in err...

BlueNZ
Newbie
Plan Premium Country New Zealand My Question or Issue I listen to a lot of the artist 'Blue October' and all their albums except one are on Spotify. The album 'Any Man in America' u...
2019-01-20 9:10:20 PM
2019-01-20 9:59:28 PM
Loxer
Community Legend
214 Views
1 replies
0 likes

214 Views
1 replies
0 likes

Family invite not working

PlanPremium familyCountryCanada DeviceSamsung Galaxy 9 My Question or Issue I can invite my son he gets the email and clicks on the link puts in all his info but the submit button is grey and cannot be pushed. I have canceled the invite resent and st...

Aaron48
Newbie
Plan Premium family Country Canada Device Samsung Galaxy 9 My Question or Issue I can invite my son he gets the email and clicks on the link puts in all his info bu...
2019-01-20 8:50:15 PM
2019-01-20 9:38:34 PM
Billy-J
Spotify Star
266 Views
1 replies
0 likes

266 Views
1 replies
0 likes

Lost my music when switching from premium to family

Hello, I recently cancelled my premium plan. I was waiting about two days after the cancellation to start up my family premium plan and now that I have activated all my music from my premium account is gone playlists and everything. This is also a su...

chlozadugahole
Casual Listener
Hello, I recently cancelled my premium plan. I was waiting about two days after the cancellation to start up my family premium plan and now that I have activated all my music from my premium account ...
2019-01-20 5:30:26 PM
2019-01-20 5:45:18 PM
Brunelicia
Community Legend
236 Views
1 replies
0 likes

236 Views
1 replies
0 likes

Early payment for free trial

I had subscribed to Spotify Premium 3 months trial on November 20, 2018 which costed $0.99 /month. But I have been charged $14.99 on january 20th,2019 . My trial should end in february 20th. Why they have charged me one month early?

shri1994
Newbie
I had subscribed to Spotify Premium 3 months trial on November 20, 2018 which costed $0.99 /month. But I have been charged $14.99 on january 20th,2019 . My trial should end in february ...
2019-01-20 6:20:08 AM
2019-01-20 10:18:03 AM
Maxim
Spotify Star
254 Views
1 replies
0 likes

254 Views
1 replies
0 likes

why my debit card is not accepted?

PlanpremiumCountry BOLIVIADeviceHP LAPTOPOperating SystemWINDOWS 10 My Question or Issue i have a debit card, it is available to make online payments, but, i can't use it to pay my subscription

xtianvaca
Casual Listener
Plan premium Country BOLIVIA Device HP LAPTOP Operating System WINDOWS 10 My Question or Issue i have a debit card, it is available to make online payments, but, i can't ...
2019-01-20 7:47:12 AM
2019-01-20 8:46:27 AM
Maxim
Spotify Star
232 Views
1 replies
0 likes

232 Views
1 replies
0 likes

Cancelled my subscription just 1 day before end?

My Question or Issue I have canceled my subscription just 1 day before the end of my renewal date. But, my card has been charged. How to get the refund from Spotify?

Suyogghungrad
Newbie
My Question or Issue I have canceled my subscription just 1 day before the end of my renewal date. But, my card has been charged. How to get the refund from Spotify?
2019-01-20 4:23:48 AM
2019-01-20 7:22:14 AM
Maxim
Spotify Star
235 Views
1 replies
0 likes

235 Views
1 replies
0 likes

Credit card

Hi! I gave my credit card details for someone else’s Spotify premium. Now I want to cancel that subscription but I have no access to his Spotify account. Can you please help? Thanks

Vera10
Newbie
Hi! I gave my credit card details for someone else’s Spotify premium. Now I want to cancel that subscription but I have no access to his Spotify account. Can you please help? Thanks
2019-01-19 12:38:41 AM
2019-01-20 1:10:30 AM
Brunelicia
Community Legend
420 Views
1 replies
0 likes
Credit Card
Subscription

420 Views
1 replies
0 likes

Superuser Contribution Combining a username that's free, and one that's got Premium

I'm using an iPhone 7 Plus, as well as a Lenovo laptop. Can anyone tell/show me if there's a way to combine accounts? My FREE account has all the playlists I've ever made (as with anyone, there's a LOT), and the Premium account I have is through my F...

1210472880
Newbie
I'm using an iPhone 7 Plus, as well as a Lenovo laptop. Can anyone tell/show me if there's a way to combine accounts? My FREE account has all the playlists I've ever made (as w...
2018-12-19 12:22:44 AM
2019-01-19 4:45:45 PM
Katerina
Spotify Legend
338 Views
2 replies
0 likes

338 Views
2 replies
0 likes

Three month premium subscription only lasted two months?

PlanPremiumCountry United StatesDeviceiPhone 7Operating SystemiOS 10 My Question or Issue I purchased the three month subscription deal in November and I just got a charge yesterday for another month. I'm not sure if I'm just seeing this wrong but I ...

robertweise95
Casual Listener
Plan Premium Country United States Device iPhone 7 Operating System iOS 10 My Question or Issue I purchased the three month subscription deal in November and I just got a...
2019-01-19 1:07:05 PM
2019-01-19 4:26:18 PM
Maxim
Spotify Star
328 Views
3 replies
0 likes

328 Views
3 replies
0 likes

Solved!! only lists american schools for discount?

PlanFree/PremiumCountry CanadaDevice(iPhone 6)Operating System My Question or Issue I am trying to get the student discount (ive been using gift cards for a few months and now that theyre expired i have to renew my student verificationn) i have only ...

MelissaC16
Casual Listener
Plan Free/Premium Country Canada Device (iPhone 6) Operating System My Question or Issue I am trying to get the student discount (ive been using gift cards for a few month...
2019-01-19 5:04:32 AM
2019-01-19 4:22:57 PM
MelissaC16
Casual Listener
570 Views
2 replies
0 likes

570 Views
2 replies
0 likes

Solved!! I ordered the google home mini but it did not reach my home address.

My Question or Issue How can I ask to send it again?

yurrhzelalzlvtd
Newbie
My Question or Issue How can I ask to send it again?
2019-01-18 11:05:16 PM
2019-01-19 2:34:19 PM
Maxim
Spotify Star
457 Views
1 replies
0 likes

457 Views
1 replies
0 likes

Paysave bezahlung nicht möglich

Ich habe seit ca. 7monaten m Spotify Premium un dkonnte es meines wissen nach immer mit paysave aufladen. doch heute als ich mein premium wieder mal verlängern wollte konnte ich paysave nicht mehr auswählen. Woran könnte das liegen.

michael_05
Newbie
Ich habe seit ca. 7monaten m Spotify Premium un dkonnte es meines wissen nach immer mit paysave aufladen. doch heute als ich mein premium wieder mal verlängern wollte konnte ich paysave nicht...
2019-01-18 5:22:40 PM
2019-01-19 11:44:33 AM
Maxim
Spotify Star
357 Views
1 replies
0 likes
Paysave

357 Views
1 replies
0 likes

HAVE FAMILY PREMIUM BUT CAN'T DOWNLOAD MUSIC

FAMILYPREMIUMCANADA IPHONE X My Question or IssueTHERE ARE 4 PEOPLE USING OUR PREMIUM FAMILY ACCT IN MY FAMILY BUT MY SON CAN'T DOWNLOAD ANY MUSIC. HIS ACCT INDICATES THAT HE NEEDS TO UPGRADE TO PREMIUM EVEN THOUGH HE'S ON MY ACCT. HOW CAN I FIX THIS

kocisc
Newbie
FAMILY PREMIUM CANADA IPHONE X My Question or Issue THERE ARE 4 PEOPLE USING OUR PREMIUM FAMILY ACCT IN MY FAMILY BUT MY SON CAN'T DOWNLOAD ANY MUSIC. HIS ACCT IN...
2019-01-19 3:13:58 AM
2019-01-19 9:29:54 AM
OneByBoo
Roadie
1010 Views
1 replies
0 likes

1010 Views
1 replies
0 likes

Charged twice per month

PlanPremiumCountry My Question or Issue ive been billed twice for months now no idea how this has happened. I only have the one account so can this be rectified

user-removed
Visitor
Plan Premium Country My Question or Issue ive been billed twice for months now no idea how this has happened. I only have the one account so can this be rect...
2019-01-19 7:20:48 AM
2019-01-19 9:13:05 AM
OneByBoo
Roadie
254 Views
1 replies
0 likes

254 Views
1 replies
0 likes

Cancelled Premium today, Request refund as I was charged today only

Hello,I was charged today for the premium subcription, I cancelled the subscription today itself.Can you please refund my money PlanPremiumCountry United States My Question or Issue Requesting refund as the subscription is cancelled on first day

ChandiniK
Newbie
Hello, I was charged today for the premium subcription, I cancelled the subscription today itself. Can you please refund my money Plan Premium Country United States &nbsp...
2019-01-19 4:19:06 AM
2019-01-19 7:08:57 AM
Maxim
Spotify Star
734 Views
1 replies
0 likes

734 Views
1 replies
0 likes

Account and subscription

PlanFreeCountry DeviceiPhone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently canceled my subscription but I am still being charged. On my account, it is telling me that I am on a free plan. I believe I have an...

Alex1715
Newbie
Plan Free Country Device iPhone X Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently canceled my subscription but I am still b...
2019-01-18 9:56:58 PM
2019-01-18 10:44:55 PM
jsannn
Community Legend
507 Views
1 replies
0 likes

507 Views
1 replies
0 likes

Unexpected Charge

I noticed an unexpected charge in my bank account for $10.**bleep** which I’ve never been charged from you guys before. I have a free subscription. Can you please explain why this charge occurred, and refund it back?Account name Batman1993 PlanFreeCo...

Mbatman1993
Newbie
I noticed an unexpected charge in my bank account for $10.**bleep** which I’ve never been charged from you guys before. I have a free subscription. Can you please explain why this charge occurred, an...
2019-01-18 3:27:01 PM
2019-01-18 7:49:05 PM
OneByBoo
Roadie
762 Views
1 replies
0 likes
Payments

762 Views
1 replies
0 likes

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