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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 64023 Views
  • 25 replies
  • 5 likes
  • 64023 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 37532 Views
  • 19 replies
  • 2 likes
  • 37532 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29154 Views
  • 16 replies
  • 3 likes
  • 29154 Views
  • 16 replies
  • 3 likes

Superuser Contribution How to add back "Whole House"

I accidently deleted this and want to add it back but can't figure it out. Help please! I have Echos, Sonos, phone and 2 laptops so the Whole House is super helpful! Justin

  • Newbie
  •   I accidently deleted this and want to add it back but can't figure it out. Help please!  I have Echos, Sonos, phone and 2 laptops so the Whole House is super helpful!   Justin
  • Alfredo
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Premium for Family account disappreared

PlanPremium for FamilyCountry AustraliaDeviceVariousOperating SystemVariousMy Question or IssueSigned up for premium for family when Microsoft dumped groove, using the link in Groove if I remember correctly. Worked fine until this week. Opening spoti...

  • Newbie
  • Plan Premium for Family Country  Australia Device Various Operating System Various My Question or IssueSigned up for premium for family when Microsoft dumped groove, using the link in Gr...
  • johannavm17
  • Newbie
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelled Subscription but was still Charged

I had Family Premium and Personal Premium before my cancellation. I had Family Premium in April but cancelled it because I had been charged twice, which is for Family and Personal. Cancelling Family was successful, and I wanted to cancel Personal too...

  • Casual Listener
  • I had Family Premium and Personal Premium before my cancellation. I had Family Premium in April but cancelled it because I had been charged twice, which is for Family and Personal. Cancelling Family ...
  • Alfredo
  • Roadie
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Charged 2x

PlanFree/PremiumCountry United StatesDeviceGalaxy 7 edgeOperating System My Question or Issue So the last few days I have been trying to sign up for premium and it keeps saying my payment failed and to try again. Well I have tried numerous times and ...

  • Casual Listener
  • Plan Free/Premium Country  United States Device Galaxy 7 edge Operating System     My Question or Issue  So the last few days I have been trying to sign up for premium a...
  • i_ono-f78p6wu
  • Casual Listener
  • 192 Views
  • 5 replies
  • 0 likes
  • 192 Views
  • 5 replies
  • 0 likes

Your programmers suck. Payment not accepted.

PlanPremium 3 Months OfferCountryUSA DeviceLG, PS4 & Windows LaptopOperating SystemAndroid, PS4 and Windows 10My Question or IssueYour program sucks, first of all, you have an obvious problem with all these complaints but you can't get your heads out...

  • Regular
  • Plan Premium 3 Months Offer Country USA   Device LG, PS4 & Windows Laptop Operating System Android, PS4 and Windows 10 My Question or Issue Your program sucks, first of all, ...
  • Robert_W
  • Community Legend
  • 334 Views
  • 8 replies
  • 2 likes
  • 334 Views
  • 8 replies
  • 2 likes

Plano premium

Plano premiumEfetuei pagamento e não está vinculado a minha conta que utilizo. Quero reembolso ou atualizar pra minha conta.

  • Newbie
  • Plano premium Efetuei pagamento e não está vinculado a minha conta que utilizo. Quero reembolso ou atualizar pra minha conta.
  • Bittencourt
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Trial for family members

PlanTrialCountry USA My Question or IssueSince there is no family plan trial available I'd like to sign up myself and each of my family members individually on the three month trial. However when I went to sign up the second member I was denied; perh...

  • Newbie
  • Plan Trial Country  USA     My Question or Issue Since there is no family plan trial available I'd like to sign up myself and each of my family members individually on the three...
  • Bethany_Dawn
  • Community Legend
  • 986 Views
  • 1 replies
  • 0 likes
  • 986 Views
  • 1 replies
  • 0 likes

Free month

Hello I bought premium a month with a paysafecard. When i bought premium i was told to get one month free but i didnt get it ? Can someone tell me why i didnt get that free month?PlanFree/PremiumCountry BelgiumDeviceSamsung Galaxy 8

  • Casual Listener
  • Hello   I bought premium a month with a paysafecard. When i bought premium i was told to get one month free but i didnt get it ? Can someone tell me why i didnt get that free month? Plan Fre...
  • Jonathan69
  • Casual Listener
  • 140 Views
  • 2 replies
  • 0 likes
  • 140 Views
  • 2 replies
  • 0 likes

Permium kann nicht abgeschlossen werden

Ich habe folgendes Problem, ich hatte schon einen Permium Account habe diesen gekündigt und möchte ihn jetzt aber wieder abschließen.Ich bin also auf die Website und wollte ein Upgrade aber bei jeder Zahlungsmethode die mir angeboten wird, bekomme ic...

  • Newbie
  • Ich habe folgendes Problem, ich hatte schon einen Permium Account habe diesen gekündigt und möchte ihn jetzt aber wieder abschließen. Ich bin also auf die Website und wollte ein Upgrade aber bei jed...
  • Maxim
  • Spotify Star
  • 494 Views
  • 1 replies
  • 1 likes
  • 494 Views
  • 1 replies
  • 1 likes

"Something wrong, try again later."

I somehow ACCIDENTALLY cancelled my Spotify Premium, and when I went to turn it back on, it ONLY offers me the intro offer of 99 cents for 3 months (which, I already did that months ago), and everytime I put in my card #, it says "Something went wron...

  • Casual Listener
  •     I somehow ACCIDENTALLY cancelled my Spotify Premium, and when I went to turn it back on, it ONLY offers me the intro offer of 99 cents for 3 months (which, I already did that mon...
  • l9-h_jqteu38
  • Casual Listener
  • 175 Views
  • 2 replies
  • 0 likes
  • 175 Views
  • 2 replies
  • 0 likes

Solved!! Premium

PlanPremium (students)Country GreeceDeviceSamsung galaxy s6Operating SystemAndroid Nougat My Question or Issue:I am subscribed to the Students Premium . Altough I saw the 0.99e discount that you have , for 3 monts . So my question is , can i stop my ...

  • Casual Listener
  • Plan Premium (students) Country  Greece Device Samsung galaxy s6 Operating System Android Nougat   My Question or Issue: I am subscribed to the Students Premium . Altough I saw th...
  • Noah
  • Spotify Star
  • 361 Views
  • 3 replies
  • 0 likes
  • 361 Views
  • 3 replies
  • 0 likes

3 months premium for €0,99 !?

Hi, I just see the "3 months Premium for €0,99" add but when I click on Upgrade I get "3 months Premium for €9,00 and after that Premium for €9,99". How can I activate the 3 months for €0,99? Thanks!

  • Casual Listener
  •   Hi,   I just see the "3 months Premium for €0,99" add but when I click on Upgrade I get "3 months Premium for €9,00 and after that Premium for €9,99". How can I activate the 3 months f...
  • Maxim
  • Spotify Star
  • 189 Views
  • 3 replies
  • 0 likes
  • 189 Views
  • 3 replies
  • 0 likes

renewed to Family when I didn't

I did the 3 months for 9.99 and then cancelled straight after so that I had premium for 3 months, then it was die to revert to free after this. Today I get an email telling me intended to family and that next month I'll get charged 14.99. I did NOT d...

  • Newbie
  • I did the 3 months for 9.99 and then cancelled straight after so that I had premium for 3 months, then it was die to revert to free after this.   Today I get an email telling me intended to fa...
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Student Discount refund

PlanSpotify Premium for studentsCountry U.S. My Question or Issue I have been registered for the student premium discount since signing up for Spotify in 2016. The only reason I pay for premium is because of the discount, otherwise, it is too pricey ...

  • Newbie
  • Plan Spotify Premium for students Country  U.S.    My Question or Issue  I have been registered for the student premium discount since signing up for Spotify in 2016. The on...
  • meahtenoha
  • Spotify
  • 4133 Views
  • 2 replies
  • 1 likes
  • 4133 Views
  • 2 replies
  • 1 likes

Payment issue

PlanFreeCountry The NetherlandsDeviceIphone 7Operating SystemIOS I saw an action on spotify, 3 months premium for €0,99 I bought it, but when I looked at my spotify account after the payment, it said that my account has a status of, Free. I even have...

  • Newbie
  •   Plan Free Country  The Netherlands Device Iphone 7 Operating System IOS   I saw an action on spotify, 3 months premium for €0,99 I bought it, but when I looked at my spotif...
  • Luke
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Payment failed

PlanPremiumCountryTurkeyDeviceLG G5Operating System AndroidMy Question or Issue I was a premium member. My subscription seems like expired yesterday(I didn't receive a single reminder from Spotify before it expired) I'm trying to subscribe since yest...

  • Newbie
  • Plan Premium Country Turkey Device LG G5 Operating System  Android My Question or Issue   I was a premium member. My subscription seems like expired yesterday(I didn't receive a si...
  • Luke
  • Spotify Star
  • 193 Views
  • 1 replies
  • 1 likes
  • 193 Views
  • 1 replies
  • 1 likes

Payment fail

PlanPremiumCountry Canada DeviceIphone My Question or Issue My old credit card expired i have a new one and am trying to get spotify premium again and everytime i put in the credit card info all i get is a payment failed box.

  • Casual Listener
  • Plan Premium Country  Canada  Device Iphone     My Question or Issue  My old credit card expired i have a new one and am trying to get spotify premium again and ...
  • Bittencourt
  • Spotify Star
  • 275 Views
  • 4 replies
  • 1 likes
  • 275 Views
  • 4 replies
  • 1 likes

estou pagando e não consigo usar

PELO AMOR DE DEUS...JÁ É A MINHA TERCEIRA TENTATIVA DE MANDAR ALGO AQUI!EU SEREI COBRADA NO CARTÃO DE CRÉDITO, JÁ ESTÁ NA FATURA O VALOR DE CONTA PREMIUM E MESMO SEGUINDO TODOS OS PASSOS EU NÃO ENCONTRO A CONTA VINCULADA AO PREMIUM...ESTOU USANDO FRE...

  • Newbie
  •   PELO AMOR DE DEUS...JÁ É A MINHA TERCEIRA TENTATIVA DE MANDAR ALGO AQUI! EU SEREI COBRADA NO CARTÃO DE CRÉDITO, JÁ ESTÁ NA FATURA O VALOR DE CONTA PREMIUM E MESMO SEGUINDO TODOS OS PASSOS EU...
  • Bittencourt
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

99 cents but it charged me 10

PlanPremiumCountry USA My Question or Issue I paid for the 99 cents for 3-month subscription but it charged me the 10 dollars, I need that money im broke

  • Newbie
  •   Plan Premium Country  USA       My Question or Issue  I paid for the 99 cents for 3-month subscription but it charged me the 10 dollars, I need that money im&...
  • g_w-mbxv6h9wj
  • Regular
  • 183 Views
  • 2 replies
  • 0 likes
  • 183 Views
  • 2 replies
  • 0 likes