Subscription

[user-removed]

Plan

Family Pemium

Country

Device

Phone

Operating

Android

My Question or Issue.

Hi,

I have the Family Premium subscription on the Spotify app on my phone, it was working perfect. 

I recently brought new phones, the Spotify app on the new phones had the free subscription on them for a limited time so I use that but now it has finished and my account is asking me to sign up for premium but I'm already paying for Family Premium. 

I have uninstalled the app and reinstalled it but my account is still asking me to sign up for Premium. 

What can I do to get my Family Premium reinstated on my new phones?

Thank you for your help.

[Billy-J]

Hey @user-removed, I'll be happy to help!

Could you try resetting your password following these steps? If that doesn't help, please go to your account here, and let me know what your subscription status says.

Let me know how this goes 🙂 

[user-removed]

Hi. Thank you for your help. I reset my password, didn't make any difference and my subscription is saying I'm on Spotify Free.

[Billy-J]

Hey @user-removed.

Thanks for the reply!
I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. I hope this helps!