Subscription

[shinpark99]

I canceld my subscription and I am back on here. When I renewed by subscription I accidently did the family and now I just paid $15. Is there a way I can "return" the family premium and change it to the subscription I want?

[OneByBoo]

Hey there !

I'd click here for the "Subscription Status" guide and find area that fits your issue and Spotify will help you retreive or change to the right account you need.

[Peter]

Hey @shinpark99.

Just wanted to check in with you and see if you managed to get this resolved 🙂

If you'd like to get refunded for the Premium for Family subscription which you made by mistake, just check out our refund policy to see if you are eligible for one before contacting our Customer Support team here.

Hope that helps! Let us know how it goes.

[shinpark99]

Hi, unfortuently I have not been able to resolve this issue.

[Peter]

Hey @shinpark99.

Thanks for letting us know 🙂

No worries! Just contact Customer Support using the link above and they will be able to help you out further.

Let us know how you get on!