Subscription

[Oscar09]

INone of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

I somehow used a gift card on an account with an different email than the one I use and I don’t have this email and therefore I cannot use the premium I bought is there a way to put the money back on the card or something like that?

[Billy-J]

Hey @Oscar09, thanks for reaching out to the Community!

I am sorry to hear this. For this particular case, I'd recommend getting in touch with Customer Support here. 

They'll take a look and do their best to help. 

Hope you'll find this useful.