Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62588 Views
43 replies
3 likes

62588 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8119 Views
23 replies
2 likes

8119 Views
23 replies
2 likes

Can Giftcards extend Membership?

So I already have a premium membership by buying a 3 months gift card and now I'm buying it again. But I'm kinda worried if it going to extend my premium plan. Sorry if my English is kinda bad, but can a gift card extend the membership?

STANLEY6910
Newbie
So I already have a premium membership by buying a 3 months gift card and now I'm buying it again. But I'm kinda worried if it going to extend my premium plan. Sorry if my English is kinda bad, but c...
2019-10-20 1:33:25 AM
2019-10-20 9:30:06 AM
OneByBoo
Roadie
275 Views
1 replies
0 likes

275 Views
1 replies
0 likes

Miles & More coupon

Hi!Am I collection Miles (bonus points) with the Miles & More system offered by the airline Lufthansa. In the Miles & More shop, I ordered a 60€ coupon for Spotify using those points. The description said that it will work with any German Spotify acc...

sempf
Newbie
Hi! Am I collection Miles (bonus points) with the Miles & More system offered by the airline Lufthansa. In the Miles & More shop, I ordered a 60€ coupon for Spotify using those points. The d...
2019-10-18 10:51:17 AM
2019-10-19 10:59:37 AM
OneByBoo
Roadie
799 Views
1 replies
0 likes

799 Views
1 replies
0 likes

Charged twice

Hi, I pay 14.99 euros per month for Spotify Family. This month I was charged the usual 14.99 and then an additional 9.99 as a separate transaction on top. What is this and how do i get my money back? Its not listed on my payment list in my account bu...

irish4
Visitor
Hi, I pay 14.99 euros per month for Spotify Family. This month I was charged the usual 14.99 and then an additional 9.99 as a separate transaction on top. What is this and how do i get my mo...
2019-10-18 1:30:17 PM
2019-10-19 10:54:54 AM
OneByBoo
Roadie
344 Views
1 replies
0 likes

344 Views
1 replies
0 likes

Solved!! Cancel subscription on another account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have subscribed to premium Spotify on someone else device, paying from my credit card, now...

psytanium
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
2019-10-19 10:13:25 AM
2019-10-19 10:51:47 AM
OneByBoo
Roadie
1151 Views
1 replies
0 likes

1151 Views
1 replies
0 likes

Family Subscription 3 months free

PlanFamily PremiumCountryCanadaDevicePixel 2 XL/PCOperating SystemAndroid 10, Windows 10 My Question or IssueI was using the free subscription when I saw advertised on my phone the family plan premium with a mention of 3 free months (I saved a screen...

Kikoutei
Casual Listener
Plan Family Premium Country Canada Device Pixel 2 XL/PC Operating System Android 10, Windows 10 My Question or Issue I was using the free subscription when I saw advertised on my pho...
2019-10-16 1:32:07 AM
2019-10-19 6:48:33 AM
Billy-J
Spotify Star
821 Views
3 replies
0 likes

821 Views
3 replies
0 likes

Why am i being charged 3 times a month when i only have 2 accounts?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

briannaheikkila
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-10-18 4:40:46 PM
2019-10-19 6:41:02 AM
Billy-J
Spotify Star
553 Views
1 replies
0 likes

553 Views
1 replies
0 likes

Superuser Contribution Changing Premium for Premium Duo

PlanPremiumCountryPerúCurrently, I have the Premium Plan. I want to change to a Premium Duo Plan, but I have just payed for September in my Premium Plan. I am wondering if I’ll be charged the whole new plan again, or if I’lo be charged he difference ...

echelonlily14
Visitor
Plan Premium Country Perú Currently, I have the Premium Plan. I want to change to a Premium Duo Plan, but I have just payed for September in my Premium Plan. I am wondering if I’ll be charged the...
2019-09-06 9:13:37 PM
2019-10-18 2:57:03 PM
Katerina
Spotify Legend
3017 Views
2 replies
0 likes

3017 Views
2 replies
0 likes

Superuser Contribution Moving out on my own

I will soon be moving out on my own and will need to get off my parents family plan. How do I create my own account and move all my music over?

micheleh
Casual Listener
I will soon be moving out on my own and will need to get off my parents family plan. How do I create my own account and move all my music over?
2019-09-10 4:23:36 PM
2019-10-18 1:04:18 PM
Katerina
Spotify Legend
3236 Views
2 replies
0 likes

3236 Views
2 replies
0 likes

Superuser Contribution Cancelling 3 month free trial for students

PlanPremiumCountryUKDeviceiPhone 7 Operating SystemiOS 10My Question or Issuei have just signed up for the 3 months free premium for students, but I want to cancel the subscription now so that I do not get charged in 3 months time. If I cancel it now...

knjlmmmmm
Visitor
Plan Premium Country UK Device iPhone 7 Operating System iOS 10 My Question or Issue i have just signed up for the 3 months free premium for students, but I want to cancel the ...
2019-09-25 4:35:05 PM
2019-10-18 12:31:03 PM
Katerina
Spotify Legend
2102 Views
2 replies
0 likes

2102 Views
2 replies
0 likes

Xbox Game Pass Deal

PlanCurrently free, should be premiumCountryU.SDeviceAcross all platformsOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently purchased the $1 xbox game pass deal with spotify premium for 6 months. I read in the fine...

Jigs0
Visitor
Plan Currently free, should be premium Country U.S Device Across all platforms Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently purchased...
2019-10-16 12:57:33 AM
2019-10-18 12:16:51 PM
Loxer
Community Legend
1184 Views
1 replies
2 likes

1184 Views
1 replies
2 likes

Solved!!Superuser Contribution How to get premium if 30 days trial expired while ago

I cancelled Premium before the end of 30 days free trial.How can i subscribe to Premium now. There is no possibility on the website for subscription again without using the trial again but this doesn't work of course.

AudioLinn
Casual Listener
I cancelled Premium before the end of 30 days free trial. How can i subscribe to Premium now. There is no possibility on the website for subscription again without using the trial again but this doe...
2017-08-24 11:01:23 PM
2019-10-17 10:26:54 PM
LieveKoen
Casual Listener
2099 Views
5 replies
0 likes

2099 Views
5 replies
0 likes

Problems paying with a prepaid card

Plan Free/Premium Country Chile Hi, I'm from Chile and I use a prepaid card created in Chile that has the same characteristics as a credit card to pay Spotify Premium.Last month I forgot to load the prepaid card, so the Spotify monthly payment was no...

valenyan
Casual Listener
Plan Free/Premium Country Chile Hi, I'm from Chile and I use a prepaid card created in Chile that has the same characteristics as a credit card to pay Spotify Premium. Last mo...
2019-10-07 11:07:18 PM
2019-10-17 7:12:16 PM
Luan
Spotify Star
1182 Views
6 replies
0 likes

1182 Views
6 replies
0 likes

Lost Hulu access because of Credit card change

I changed my billing to a differnt credit card and lost hulu! I want it back or i will cancel!

waxedfish
Casual Listener
I changed my billing to a differnt credit card and lost hulu! I want it back or i will cancel!
2019-07-10 6:51:51 PM
2019-10-15 6:45:36 PM
waxedfish
Casual Listener
1345 Views
3 replies
2 likes

1345 Views
3 replies
2 likes

Are the free player user's being pressure into buying Premium?

PlanFreeCountryCanadaDevice Aspire TC ATC-705-ER52Operating SystemWindows 10So after i posted for help 2 weeks ago i got the reply to uninstall spotify and delete any folder left of reset my comp and re download the app again yet the same problem is ...

Adam1483
Casual Listener
Plan Free Country Canada Device Aspire TC ATC-705-ER52 Operating System Windows 10 So after i posted for help 2 weeks ago i got the reply to uninstall spotify and delete an...
2019-10-09 11:01:23 AM
2019-10-15 11:05:42 AM
Adam1483
Casual Listener
851 Views
3 replies
0 likes

851 Views
3 replies
0 likes

Solved!! What happens if I join a family subsciption with an existing premium account?

Plan: Premium -> FamilyCountry: GermanyDevice: Google Pixel 2 My Question or Issue:The title already sums it up. I joined my families subscription with my standard premium account. Do I have to do anything else or will MY premium subscription be canc...

NukaBoy
Visitor
Plan: Premium -> Family Country: Germany Device: Google Pixel 2 My Question or Issue: The title already sums it up. I joined my families subscription with my standard premium account. ...
2019-10-15 8:41:47 AM
2019-10-15 9:01:27 AM
Emilia_8
Community Legend
850 Views
1 replies
0 likes
premium subscription

850 Views
1 replies
0 likes

Solved!! Change from a carrier subscription to individual account

I have been subscribed to an individual account (tied to a carrier - indosat) in Indonesia. I have now moved country - to Singapore - and am trying to change payment to credit card. The system only offers me a family account, which I don't need. Ther...

lodhz
Casual Listener
I have been subscribed to an individual account (tied to a carrier - indosat) in Indonesia. I have now moved country - to Singapore - and am trying to change payment to credit card. The system only o...
2019-10-11 12:20:47 PM
2019-10-14 11:30:34 PM
osornios
Spotify Star
1932 Views
5 replies
0 likes
Mobile
Subscription

1932 Views
5 replies
0 likes

Solved!! Individual to Family Subscription

PlanPremiumCountryUK My Question or IssueI've had student spotify for the past 2 years, spending £4.99. I've recently finished school and will have to pay for the full price which is fine. Where has the £9.99 premium option gone? I either pay 14.99 f...

Gracejfc_
Casual Listener
Plan Premium Country UK My Question or Issue I've had student spotify for the past 2 years, spending £4.99. I've recently finished school and will have to pay for the full price which is...
2019-10-14 1:14:50 PM
2019-10-14 10:36:00 PM
Bittencourt
Spotify Star
2228 Views
3 replies
0 likes

2228 Views
3 replies
0 likes

Solved!! Is it possible to change from monthly to year bulk payment with discount?

Hi, I am premium, paying monthly wondering if i can change to buy the next full year in bulk with a discount?How do i do that?

ItsMeAvi
Casual Listener
Hi, I am premium, paying monthly wondering if i can change to buy the next full year in bulk with a discount? How do i do that?
2019-10-12 10:12:34 AM
2019-10-13 8:38:47 AM
OneByBoo
Roadie
1409 Views
1 replies
0 likes
Payment
yearly

1409 Views
1 replies
0 likes

Payment by debit card not being accepted

PlanPremium DuoCountryIrelandDeviceiPhone 7Operating SystemiOS 13.1.2 My Question or IssueI am trying to start a duo subsription but my payment is not being accepted from my visa debit card. There is no issue with the card, I have had an account prev...

Choffman12
Visitor
Plan Premium Duo Country Ireland Device iPhone 7 Operating System iOS 13.1.2 My Question or Issue I am trying to start a duo subsription but my payment is not being accepted from my ...
2019-10-12 9:10:59 PM
2019-10-13 8:34:50 AM
OneByBoo
Roadie
751 Views
1 replies
0 likes

751 Views
1 replies
0 likes

Superuser Contribution Offline Mode

I'm really confused about the purpose of offline mode. Songs that are dowloaded to a playlist are available when not connected to mobile data or the internet, ie, offline. So, underwhat circumstance would offline mode be used? I really can't fathom a...

Guthers59
Casual Listener
I'm really confused about the purpose of offline mode. Songs that are dowloaded to a playlist are available when not connected to mobile data or the internet, ie, offline. So, under...
2019-10-10 4:09:02 AM
2019-10-12 3:21:36 PM
Petya
Community Legend
768 Views
2 replies
0 likes

768 Views
2 replies
0 likes

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