Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131182 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
63921 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
244371 Views
150 replies
13 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
408 Views
1 replies
0 likes
Tengo una duda. Mi papá contrató el plan premium familiar y antes yo tenía el plan premium normal. Lo que me gustaría saber es si al unirme al plan familiar, el método de pago premium que tenía antes se va a seguir cobrando o no, porque no queremos q...
Tengo una duda. Mi papá contrató el plan premium familiar y antes yo tenía el plan premium normal. Lo que me gustaría saber es si al unirme al plan familiar, el método de pago premium que tenía antes...
Spotify Star
494 Views
1 replies
0 likes
PlanFree/PremiumCountry DeviceiPhone XROperating SystemiOS 13.4.1 My Question or IssueI bought premium for the account I don’t use anymore by accident, now it says I’m not eligible for the free trial anymore. I canceled it almost immediately, is ther...
Plan Free/Premium Country Device iPhone XR Operating System iOS 13.4.1 My Question or Issue I bought premium for the account I don’t use anymore by accident, now it says I’m n...
Spotify Star
831 Views
3 replies
0 likes
This is now my third time attempting to sign up for a 6 month trial with my xbox live offers every single time i click the link it brings me to this website where a 3 month offer is all i can get.. I have not had premium nor do i have plans to since ...
This is now my third time attempting to sign up for a 6 month trial with my xbox live offers every single time i click the link it brings me to this website where a 3 month offer is all i can get.. I...
Moderator
502 Views
1 replies
0 likes
Meine Frage oder mein ProblemGuten Tag, ich habe zwei Geschenkkarten im Geschäft erworben. Diese wurden aktiviert, wurde mir zumindestens versichert. Jedoch kann ich sie nicht unter spotify.com/redeem einlösen. Ich habe alle Punkte aus der spotify Hi...
Meine Frage oder mein Problem Guten Tag, ich habe zwei Geschenkkarten im Geschäft erworben. Diese wurden aktiviert, wurde mir zumindestens versichert. Jedoch kann ich sie nicht unter spotif...
Spotify Star
710 Views
3 replies
0 likes
Hoe kan ik premium duo activerenIk heb nu een Spotify premium abbo Thx
Hoe kan ik premium duo activeren Ik heb nu een Spotify premium abbo Thx
Spotify Star
927 Views
5 replies
1 likes
Pague por medio de Paypal pero al final e dice q el pago es diferente a mi país Lo que pasa es que al final si se descontó de mi tarjeta de crédito los 5.99 y no tengo la cuenta premium de la misma.
Pague por medio de Paypal pero al final e dice q el pago es diferente a mi país Lo que pasa es que al final si se descontó de mi tarjeta de crédito los 5.99 y no tengo la cuenta premium de la misma.
Spotify Star
589 Views
1 replies
0 likes
PlanDuo Premium / 3 month Trial CountryIreland Devicetried on Android and windows desktop (both incognito and normal)My Question or IssueWhen trying to send invite using "https://www.spotify.com/account/duo/invite/" the page ends up in timeout.Page j...
Plan Duo Premium / 3 month Trial Country Ireland Device tried on Android and windows desktop (both incognito and normal) My Question or Issue When trying to send invite using "http...
Spotify Star
1622 Views
7 replies
0 likes
Buenos días, yo quería saber porque este mes se me cobró el doble de mi suscripción, lo noté hace 3 días y hablé con mi banco porque solo me aparecía un cobro y ellos me dijeron que era un cobro congelado de Spotify y que en unos días lo iban a liber...
Buenos días, yo quería saber porque este mes se me cobró el doble de mi suscripción, lo noté hace 3 días y hablé con mi banco porque solo me aparecía un cobro y ellos me dijeron que era un cobro cong...
Moderator
690 Views
1 replies
0 likes
PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI need to speak w a human. When i go to update my payment info - my subscription process is diff...
Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I need to speak...
Spotify Legend
715 Views
4 replies
1 likes
PlanFree/PremiumCountryUSADeviceiPhone 11Operating SystemiOS 13.4.1 My Question or IssueI am trying to pay for the Premium plan but I keep getting same the error. I've have tried clearing my cache, different devices, different browsers, different car...
Plan Free/Premium Country USA Device iPhone 11 Operating System iOS 13.4.1 My Question or Issue I am trying to pay for the Premium plan but I keep getting same the error. I'v...
Visitor
682 Views
3 replies
0 likes
PlanFree/PremiumCountryPhilippinesDeviceOppo A9 2020Operating SystemAndroid 9 COLOR OS 6 My Question or IssueWhy the Spotify deducted me again? I already paid last Friday (06/12/2020) for my subscription and right now (06/16/2020) Spotify deducted me...
Plan Free/Premium Country Philippines Device Oppo A9 2020 Operating System Android 9 COLOR OS 6 My Question or Issue Why the Spotify deducted me again? I already paid last Friday (06...
Moderator
4956 Views
6 replies
0 likes
PlanFreeCountryCanadaDeviceiPhone 6s, Macbook ProOperating SystemiOS 10 I have been trying to sign up for Premium and every time I put in my valid info I get an error message that says: "Something went wrong. Try again, or get help." I have looked up...
Plan Free Country Canada Device iPhone 6s, Macbook Pro Operating System iOS 10 I have been trying to sign up for Premium and every time I put in my valid info I get an error message t...
Roadie
669 Views
1 replies
0 likes
My Question or IssueI would like to remove the hulu account that is associated with my spotify account. The hulu account that was accidentally attached to my spotify belongs to a deceased family member and I would like to change it to a new hulu acco...
My Question or Issue I would like to remove the hulu account that is associated with my spotify account. The hulu account that was accidentally attached to my spotify belongs to a deceased family me...
Spotify Star
2853 Views
4 replies
0 likes
PlanPremiumCountryIndiaDeviceDesktop (Linux), Nokia 6.1Operating SystemUbuntu 18.04.4 LTS, Android 10 My Question or IssueIt happened today when I paid ₹699 via UPI to attempt to purchase Spotify premium yearly prepaid plan from Google Chrome browser...
Plan Premium Country India Device Desktop (Linux), Nokia 6.1 Operating System Ubuntu 18.04.4 LTS, Android 10 My Question or Issue It happened today when I paid ₹699 via UPI t...
Spotify Legend
1551 Views
11 replies
0 likes
Mi tarjeta de regalo no funciona ya fui a la tienda de autoservicio dónde la compré cora decirles que no me la activaron y ellos me comentan que automáticamente cuando uno paga se activa entonces aún no entra y ya no sé que más hacer espero puedan da...
Mi tarjeta de regalo no funciona ya fui a la tienda de autoservicio dónde la compré cora decirles que no me la activaron y ellos me comentan que automáticamente cuando uno paga se activa ent...
Spotify Star
684 Views
3 replies
0 likes
Hallo zusammen,ich habe seit einiger Zeit Premium Family und leider versucht, einen Spotify Premium Gutschein einzulösen. Ich habe leider zu spät gelesen, dass dieser Gutschein nicht bei Premium Family eingelöst werden kann.Kann ich das irgendwie rüc...
Hallo zusammen, ich habe seit einiger Zeit Premium Family und leider versucht, einen Spotify Premium Gutschein einzulösen. Ich habe leider zu spät gelesen, dass dieser Gutschein nicht bei Premium Fa...
Moderator
1662 Views
1 replies
0 likes
Hello! I'm an university student working as part of a student cuncil.At around Saint Nicolas day, on our dorm's radio system we would like to have music playing relevant to the event where we give out gifts for those, who can not leave for the holida...
Hello! I'm an university student working as part of a student cuncil. At around Saint Nicolas day, on our dorm's radio system we would like to have music playing relevant to the event where w...
Moderator
435 Views
1 replies
0 likes
My Question or IssueI have spotify premium and I am being charged the regular $10 but then I am being charged an additional $5.95 for a bill pay fee.
My Question or Issue I have spotify premium and I am being charged the regular $10 but then I am being charged an additional $5.95 for a bill pay fee.
Spotify Star
428 Views
1 replies
0 likes
Hello community. I write because I bought the premium family plan but the one that lasts for 1 year.The thing is that I bought it on Wednesday 6th June (2020), and it is supposed to last until Wedenesday 09th June (2021) approximately;And I can see t...
Hello community. I write because I bought the premium family plan but the one that lasts for 1 year. The thing is that I bought it on Wednesday 6th June (2020), and it is supposed to last until Wede...
Spotify Star
970 Views
4 replies
0 likes
