Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
Gigiss22
Visitor
125009 Views
82 replies
10 likes

125009 Views
82 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
14916 Views
27 replies
2 likes

14916 Views
27 replies
2 likes

I'm being charged for multiple subscriptions

CountryArgentinaMy Question or IssueHello. Sometime in 2019, me and my family decided to switch from separate premium subscriptions for everybody to just one single family plan for all of us. It has a few months since then and we have found out that ...

Riolu_
Visitor
Country Argentina My Question or Issue Hello. Sometime in 2019, me and my family decided to switch from separate premium subscriptions for everybody to just one single family plan for all of us. I...
2020-05-06 8:55:31 PM
2020-05-07 7:55:40 AM
OneByBoo
Roadie
367 Views
1 replies
0 likes

367 Views
1 replies
0 likes

charged two separate amounts

PlanPremium DeviceGalaxy Note 10+ My Question or Issuei was charged two separate amounts, One being the normal $10.80 for premium and then i got charged a separate $30 and i cant find any information as to why. I went into my receipts on my Spotify a...

X520muddinX
Visitor
Plan Premium Device Galaxy Note 10+ My Question or Issue i was charged two separate amounts, One being the normal $10.80 for premium and then i got charged a separate $30...
2020-05-06 12:13:43 AM
2020-05-07 7:52:09 AM
OneByBoo
Roadie
599 Views
1 replies
0 likes

599 Views
1 replies
0 likes

Solved!!Superuser Contribution 6 month free trial not eligible? Xbox game pass

PlanFree/ trying to get PremiumCountryUnited StatesDevice(PC)Operating System(Windows 10,etc.) My Question or IssueJust got the email about the 6 month free trial from Xbox Game Pass but when I try to redeem it I get "It looks like you’re not eligibl...

strfish
Casual Listener
Plan Free/ trying to get Premium Country United States Device (PC) Operating System (Windows 10,etc.) My Question or Issue Just got the email about the 6 month free trial from Xbox G...
2019-11-08 10:01:43 PM
2020-05-07 2:38:35 AM
BouncingBop
Visitor
18764 Views
11 replies
4 likes

18764 Views
11 replies
4 likes

3 Month Trial

PlanFree/PremiumCountryAustralia Device(iPhone 11, , Macbook Pro late 2014)Operating System(iOS 13.4.1, Mac High Sierra 10.13.6 ) My Question or Issue I've just signed up from Apple Music and my friend said I could do a 3 month trial to see if I like...

AllenEshay
Visitor
Plan Free/Premium Country Australia Device (iPhone 11, , Macbook Pro late 2014) Operating System (iOS 13.4.1, Mac High Sierra 10.13.6 ) My Question or Issue &nbs...
2020-05-06 12:39:45 PM
2020-05-06 7:29:31 PM
Billy-J
Spotify Star
1306 Views
1 replies
0 likes

1306 Views
1 replies
0 likes

Banner Ads on Premium

PlanPremiumCountryGermanyDeviceSamsung Galaxy A5Operating SystemAndroidMy Question or IssueI'm receiving Content Ads (e.g. Audio Books) as Full screen Interstitials, although I'm on premium. This is extremely annoying! The Ad-free experience has been...

another_seb
Newbie
Plan Premium Country Germany Device Samsung Galaxy A5 Operating System Android My Question or Issue I'm receiving Content Ads (e.g. Audio Books) as Full screen Interstitials, althoug...
2020-05-06 1:28:02 PM
2020-05-06 7:27:24 PM
Billy-J
Spotify Star
936 Views
1 replies
0 likes

936 Views
1 replies
0 likes

Superuser Contribution Trying to enter giftcard

PlanPremiumCountryU.S.Device(PC)Operating System(Windows 10) My Question or IssueEvery time I enter the pin code for my gift card with the postal code I get "Something went wrong. Try again, or get help."

dodrpepper
Casual Listener
Plan Premium Country U.S. Device (PC) Operating System (Windows 10) My Question or Issue Every time I enter the pin code for my gift card with the postal code I get "Something went w...
2020-05-04 8:41:06 PM
2020-05-06 12:01:08 PM
Elena
Moderator
304 Views
3 replies
0 likes

304 Views
3 replies
0 likes

Superuser Contribution Can’t start Premium Subscription?

PlanFreeCountryUSAMy Question or IssueHello all! This is my first post on here so sorry if I seem like I don’t know what’s going on. Anyways, for some reason, I am unable to start my subscription for Premium. I’ve had it for a while but I had to canc...

jea9_
Visitor
Plan Free Country USA My Question or Issue Hello all! This is my first post on here so sorry if I seem like I don’t know what’s going on. Anyways, for some reason, I am unable to start my subscr...
2020-05-06 3:13:34 AM
2020-05-06 11:12:29 AM
Elena
Moderator
249 Views
1 replies
0 likes

249 Views
1 replies
0 likes

Superuser Contribution Doble pago en tarjeta

PlanPremiumCountryArgentinaDeviceMoto G5s PlusOperating SystemAndroid8 My Question or IssueEn el resumen de mí tarjeta de crédito aparece cobrado dos veces Spotify, con cargos diferentes, para el mismo mes .

fedeafan
Visitor
Plan Premium Country Argentina Device Moto G5s Plus Operating System Android8 My Question or Issue En el resumen de mí tarjeta de crédito aparece cobrado dos veces Spotify, c...
2020-05-05 9:50:21 PM
2020-05-06 7:55:03 AM
Ivan
Spotify Legend
305 Views
1 replies
0 likes

305 Views
1 replies
0 likes

Subscription cancellation

Hi!So I’ve been charged 6,99€ for my Premium account. I don’t really need it right now, and I would like to get my money back!Thanks PlanPremiumDeviceiPhone 6sOperating SystemiOS 13 My Question or Issue

DaniilStaruk
Visitor
Hi! So I’ve been charged 6,99€ for my Premium account. I don’t really need it right now, and I would like to get my money back! Thanks Plan Premium Device iPhone 6s Operating System i...
2020-05-05 11:39:46 PM
2020-05-06 4:17:17 AM
Billy-J
Spotify Star
294 Views
1 replies
0 likes

294 Views
1 replies
0 likes

Solved!!Superuser Contribution Falha de pagamento

Pagamento via boleto bancário foi efetuado dia 08/04/20, até o prezado momento minha assinatura premium não foi liberada! Já segui todos os passos que o site disponibiliza para auxilio, nada mudou! Por favor, liberem

RonaldMota95
Casual Listener
Pagamento via boleto bancário foi efetuado dia 08/04/20, até o prezado momento minha assinatura premium não foi liberada! Já segui todos os passos que o site disponibiliza para auxilio, nada...
2020-04-11 3:50:49 PM
2020-05-05 11:54:33 PM
guimaraesmarial
Casual Listener
594 Views
4 replies
0 likes

594 Views
4 replies
0 likes

Spotify charged me in GBP when my account is in EUR - there was an extra charge

As you can see from the screenshot there was 11.52€ deducted from my account and not 10.99€, because of some currency conversion. Why does this happen if my accounts are in Euro?

nycoldebono
Newbie
As you can see from the screenshot there was 11.52€ deducted from my account and not 10.99€, because of some currency conversion. Why does this happen if my accounts are in Euro?
2018-01-01 6:19:27 PM
2020-05-05 8:27:39 PM
DavideSwarup
Visitor
385 Views
1 replies
0 likes

385 Views
1 replies
0 likes

Payment for Premium not Working

PlanFreeCountry USA DeviceIphone 11Operating SystemiOS 13.4.1 My Question or IssueMy subscription just ran out a day or two a go however it won't let me purchase a premium subscription again? it keeps telling me to try again and I've tried on my phon...

LukeDo505
Casual Listener
Plan Free Country USA Device Iphone 11 Operating System iOS 13.4.1 My Question or Issue My subscription just ran out a day or two a go however it won't let me p...
2020-04-28 10:30:49 PM
2020-05-05 8:18:04 PM
OneByBoo
Roadie
761 Views
5 replies
1 likes
PC

761 Views
5 replies
1 likes

Superuser Contribution Charge in USD - Argentins

PlanFamily CountryArgentinaDeviceXiaomi Redmi Note 8Operating SystemAndroid Pie My Question or IssueTengo el plan familiar hace ya casi un año, me cobraban siempre en pesos argentinos, pero el último mes la factura me llegó en dólares (Cabe aclarar q...

Lattan
Visitor
Plan Family Country Argentina Device Xiaomi Redmi Note 8 Operating System Android Pie My Question or Issue Tengo el plan familiar hace ya casi un año, me cobraban siempre en pe...
2020-04-28 4:14:38 AM
2020-05-05 6:31:23 PM
-834j99f_2wc
Newbie
362 Views
2 replies
0 likes

362 Views
2 replies
0 likes

Superuser Contribution Payment Cancel

Plan FreeCountry TurkeyDevice Mİ A1Operating System AndroidMy Question or Issue İ cancelled My Payment 22 march 2020 but last 2 month spotify contuniue to charge monthly from my mobile company. i contacted with my mobile phone company turkcell they s...

krischnak
Casual Listener
Plan Free Country Turkey Device Mİ A1 Operating System Android My Question or Issue İ cancelled My Payment 22 march 2020 but last 2 month spotify contuniue to charge monthly from my mobi...
2020-05-03 3:53:04 PM
2020-05-05 3:34:54 PM
Elena
Moderator
725 Views
5 replies
0 likes

725 Views
5 replies
0 likes

Superuser Contribution Premiun to prepaid premium

PlanPremium Php129CountryPhilippinesDevice(HUAWEI)Operating System(Android Oreo) My Question or IssueHi! I'm currently subscribe with the regular premium and its gonna expire soon since my card doesnt have enough balance to renew so I tried change my...

Seeyah
Visitor
Plan Premium Php129 Country Philippines Device (HUAWEI) Operating System (Android Oreo) My Question or Issue Hi! I'm currently subscribe with the regular premium and its gonna e...
2020-05-05 11:17:02 AM
2020-05-05 2:28:29 PM
Elena
Moderator
299 Views
1 replies
0 likes
Premium prepaid

299 Views
1 replies
0 likes

Superuser Contribution Bought one month premium, got charged double

I bought one month premium with PayPal, it told me something went wrong and asked me to try again, so i did. I now got a double charge on my bank account, and the money IS out of my account, not just pending.

XectreR
Visitor
I bought one month premium with PayPal, it told me something went wrong and asked me to try again, so i did. I now got a double charge on my bank account, and the money IS out of my account, not just...
2020-05-05 1:59:22 PM
2020-05-05 2:10:00 PM
Mario
Spotify Legend
193 Views
1 replies
0 likes

193 Views
1 replies
0 likes

Being charged twice per month for premium

hi, I’m raising this here as I’ve not had an enjoyable time contacting Spotify and apple for a resolution and can see that others in my situation have had success through this channel. im being charged 9.99 by Spotify and 12.99 by apple for the premi...

AlecJD
Visitor
hi, I’m raising this here as I’ve not had an enjoyable time contacting Spotify and apple for a resolution and can see that others in my situation have had success through this channel. &nbs...
2020-05-05 12:45:56 PM
2020-05-05 2:03:02 PM
EthanS1
Community Legend
209 Views
1 replies
0 likes

209 Views
1 replies
0 likes

Solved!! Vat

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi I believe vat is charged on subscription fee so why is my phone provider charging vat on t...

mick333
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi I be...
2020-05-05 1:23:47 PM
2020-05-05 1:43:57 PM
EthanS1
Community Legend
550 Views
1 replies
0 likes

550 Views
1 replies
0 likes

Superuser Contribution Not yet upgraded to premium

Plan - Prepaid one month PremiumCountry - India Device- Nokia 5 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System - Android(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue - I have taken 1 month premium plan and I have p...

Ayanat93
Casual Listener
Plan - Prepaid one month Premium Country - India Device- Nokia 5 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System - Android (iOS 10, Android Oreo, Windows ...
2020-05-05 11:03:26 AM
2020-05-05 1:35:34 PM
Mario
Spotify Legend
400 Views
3 replies
0 likes

400 Views
3 replies
0 likes

Solved!!Superuser Contribution Getting a premium subscription in the UAE

I live in the UAE and would like to get Spotify Premium. I know this subscription costs AED 19.99 per month (roughly USD 5). However, when I click 'Get Premium' on the Spotify homepage, I'm taking to a page which says I'll be charged USD 9.99 per mon...

mayadubai
Casual Listener
I live in the UAE and would like to get Spotify Premium. I know this subscription costs AED 19.99 per month (roughly USD 5). However, when I click 'Get Premium' on the Spotify homepage, I'm taking to...
2019-02-10 3:59:44 PM
2020-05-05 11:44:44 AM
Xenia
Moderator
9042 Views
6 replies
0 likes

9042 Views
6 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts