Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Monday
ab01545945
Visitor
81504 Views
50 replies
4 likes

81504 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
10166 Views
23 replies
2 likes

10166 Views
23 replies
2 likes

Superuser Contribution Why can I no longer pay for premium with paysafe

Country: United Kingdom normally im able to make a one time payment with paysafe, which i do every month, but for some reason i can no longer find the option to do so. whats going on?

algoryyythm
Regular
Country: United Kingdom normally im able to make a one time payment with paysafe, which i do every month, but for some reason i can no longer find the option to do so. whats going on?
2019-12-08 8:01:48 PM
2019-12-15 11:30:51 PM
algoryyythm
Regular
588 Views
4 replies
0 likes

588 Views
4 replies
0 likes

Superuser Contribution Free to Family (3 month trail) not working

Plan Upgrade Free to Premium Family (3 month trail) Country Netherlands Payment iDeal My Question or Issue Upgraded from free to Premium Family (3 month trail) Did payment with iDeal and recieved payment confirmation. [snip - Community Moderator edit...

Dj4n90
Casual Listener
Plan Upgrade Free to Premium Family (3 month trail) Country Netherlands Payment iDeal My Question or Issue Upgraded from free to Premium Family (3 month trail) Did payment wi...
2019-12-12 10:49:32 PM
2019-12-15 3:19:38 PM
Petya
Community Legend
1038 Views
5 replies
0 likes

1038 Views
5 replies
0 likes

Superuser Contribution account hacked and no notification

PlanPremiumCountryUSDeviceiPhone 11My Question or IssueThis month someone hacked into my account and changed my plan from premium student discount to family plan. I noticed just today that there were new playlists in my library and I was confused. So...

lancex20-us
Visitor
Plan Premium Country US Device iPhone 11 My Question or Issue This month someone hacked into my account and changed my plan from premium student discount to family plan. I noticed just...
2019-12-12 9:07:22 PM
2019-12-15 10:37:29 AM
Petya
Community Legend
484 Views
2 replies
0 likes

484 Views
2 replies
0 likes

Spotify Premium using VPN

Hi, I'm from India and I've been using Spotify through a VPN connected to USA for some time now and I really enjoy their service. But now, I want the premium subscription but because of spotify launching in India in the middle of a dispute between Wa...

priyanshu1024
Newbie
Hi, I'm from India and I've been using Spotify through a VPN connected to USA for some time now and I really enjoy their service. But now, I want the premium subscription but because of spoti...
2019-06-30 7:22:45 AM
2019-12-14 5:47:44 PM
Shawshank0010
Casual Listener
5140 Views
3 replies
0 likes

5140 Views
3 replies
0 likes

Cancellation of Hulu after changing credit card number

We are continuing to see reports of subscribers losing their Hulu bundle after changing the credit card number that is on file.Would anyone who works for Spotify (i.e., a moderator) care to explain why this is happening?The terms and conditions for t...

KossB
Roadie
We are continuing to see reports of subscribers losing their Hulu bundle after changing the credit card number that is on file. Would anyone who works for Spotify (i.e., a moderator) care to explain...
2019-10-30 1:34:43 AM
2019-12-14 11:35:07 AM
rtqhlg_-sufhp
Newbie
2126 Views
2 replies
2 likes

2126 Views
2 replies
2 likes

Spotify Family Premium via Smart Prepaid (Philippines)

Hey Guys, I'm from the Philippines. I just want to ask on how to pay for Spotify Family subscription via Smart Prepaid. I can only select the Spotify Premium for Smart. Thank you!

theblindmonkey
Visitor
Hey Guys, I'm from the Philippines. I just want to ask on how to pay for Spotify Family subscription via Smart Prepaid. I can only select the ...
2019-12-12 8:25:32 AM
2019-12-14 4:56:42 AM
osornios
Spotify Star
1066 Views
1 replies
0 likes

1066 Views
1 replies
0 likes

Switching from individual to family plan.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was wondering what will happen when I change to a family plan from an individual plan which...

kadanj
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was w...
2019-12-12 4:00:36 AM
2019-12-14 4:52:37 AM
osornios
Spotify Star
465 Views
1 replies
0 likes

465 Views
1 replies
0 likes

How to update from Premium to Family?

PlanPremiumCountryIndonesia My Question or IssueI wish to upgrade my Premium to Family subscription, but there is no such option. I have purchased Premium for 1 year. Some forum threads explained that there is "Upgrade" option, but in my case I see o...

romahaaa
Casual Listener
Plan Premium Country Indonesia My Question or Issue I wish to upgrade my Premium to Family subscription, but there is no such option. I have purchased Premium for 1 year. Some forum ...
2019-12-14 4:48:54 AM
2019-12-14 4:51:36 AM
osornios
Spotify Star
399 Views
1 replies
0 likes

399 Views
1 replies
0 likes

Suscripción Premium Duo en un país no compatible con método de pago de otro país

PlanPremium DuoCountryCosta Rica / México Buenos días!Mi pareja y yo adquirimos Premium Duo. Por motivos de trabajo, nos encontramos viviendo en Costa Rica y permaneceremos en el país hasta Mayo de 2020. Nuestra empresa es mexicana (recibimos nuestro...

karenckc
Casual Listener
Plan Premium Duo Country Costa Rica / México Buenos días! Mi pareja y yo adquirimos Premium Duo. Por motivos de trabajo, nos encontramos viviendo en Costa Rica y permaneceremos e...
2019-12-11 8:08:34 PM
2019-12-14 4:47:49 AM
osornios
Spotify Star
3587 Views
3 replies
0 likes
premiumduo

3587 Views
3 replies
0 likes

Superuser Contribution Maximum Spotify Premium accounts

I have several devices in a private residence that all have their own premium account. Currently they're split over two credit cards, is there a limit to how many accounts can be registered to a single credit cards?

adamcornelius
Visitor
I have several devices in a private residence that all have their own premium account. Currently they're split over two credit cards, is there a limit to how many accounts can be registered to a sing...
2019-12-11 4:45:05 PM
2019-12-13 2:19:16 PM
Peter
Spotify Legend
1178 Views
2 replies
0 likes

1178 Views
2 replies
0 likes

Solved!!Superuser Contribution Travel to Venezuela

HiI'm traveling to Venezuela next year for a few months and I have a Spotify premium subscription. Will like to know if I can listen to Spotify while I'm there?Thank youDaniel

who808
Casual Listener
Hi I'm traveling to Venezuela next year for a few months and I have a Spotify premium subscription. Will like to know if I can listen to Spotify while I'm there? Thank you Daniel
2017-09-28 11:35:46 PM
2019-12-13 2:04:17 PM
Peter
Spotify Legend
2203 Views
8 replies
0 likes

2203 Views
8 replies
0 likes

Superuser Contribution Google Home Mini Offer

PlanPremium for FamilyCountryUSADeviceN/AOperating SystemN/A My Question or IssueWhen I saw the offer for a free Google Home Mini with a family plan, I thought I would reup my subscription. The purchase went through properly, but I'm having trouble r...

jasanders
Newbie
Plan Premium for Family Country USA Device N/A Operating System N/A My Question or Issue When I saw the offer for a free Google Home Mini with a family plan, I thought I woul...
2018-11-01 6:20:42 PM
2019-12-13 1:55:49 PM
Peter
Spotify Legend
2208 Views
3 replies
0 likes

2208 Views
3 replies
0 likes

Solved!!Superuser Contribution Free Google Home Mini offer not redeeming (Dec 2019)

PlanPremium FamilyCountryUSA My Question or IssueI received an e-mail offer for a free Google Home Mini if I linked my Google and Spotify accounts. However, redeeming the offer in the Google Store page, I receive a message that the order is ineligibl...

ezeigenbein
Visitor
Plan Premium Family Country USA My Question or Issue I received an e-mail offer for a free Google Home Mini if I linked my Google and Spotify accounts. However, redeeming the offer...
2019-12-09 11:39:41 PM
2019-12-12 10:35:53 PM
sabrinasheph
Newbie
2068 Views
9 replies
4 likes

2068 Views
9 replies
4 likes

Solved!!Superuser Contribution Google mini home redemption

I have an individual premium account and have been trying to redeem the google mini for quite sometime, however as soon as I clicked confirm and moved onto the next page with a saying that an error has occurred: An error occurredWe're sorry but you'r...

Nat2Nat
Casual Listener
I have an individual premium account and have been trying to redeem the google mini for quite sometime, however as soon as I clicked confirm and moved onto the next page with a saying that an error h...
2019-12-10 2:42:31 AM
2019-12-12 6:42:05 AM
Nat2Nat
Casual Listener
931 Views
5 replies
0 likes

931 Views
5 replies
0 likes

Solved!! Xbox Game Pass

CountryUnited KingdomMy Question or IssueThe 6 month Spotify premium bonus says im ineligible for the bonus, can I have some help with it, please?

Gerudoson
Casual Listener
Country United Kingdom My Question or Issue The 6 month Spotify premium bonus says im ineligible for the bonus, can I have some help with it, please?
2019-12-11 3:06:50 PM
2019-12-12 1:55:46 AM
osornios
Spotify Star
1035 Views
1 replies
0 likes

1035 Views
1 replies
0 likes

Getting charged twice

I got charged on December 8th and again on December 9th from Spotify Stockholm SWE? When I go to my subscription page it only shows one subscription. And why there is no contact e-mail? I swear contact e-mails are still a thing.Also why do I have to ...

doublenegative
Visitor
...wear contact e-mails are still a thing. Also why do I have to post details about my billing on a public form? Also why are you making me contact you either via a public form, or Twitter. A...
2019-12-12 1:31:04 AM
2019-12-12 1:51:14 AM
osornios
Spotify Star
524 Views
1 replies
0 likes

524 Views
1 replies
0 likes

Solved!! Bought Spotify Premium but I still got a Free Account

PlanFree, but it should be PremiumCountryThe NetherlandsDeviceSamsung Galaxy A50Operating SystemAndroidMy Question or IssueMy mom and I bought Spotify Premium for my account yesterday, but Spotify still says that my account is a Free Account. We boug...

k58qyvpr-k_5
Casual Listener
Plan Free, but it should be Premium Country The Netherlands Device Samsung Galaxy A50 Operating System Android My Question or Issue My mom and I bought Spotify Premium for my account yesterd...
2019-12-11 4:12:40 PM
2019-12-11 9:58:42 PM
k58qyvpr-k_5
Casual Listener
1991 Views
3 replies
0 likes

1991 Views
3 replies
0 likes

Solved!!Superuser Contribution Charged For Google Home Mini, cancelled, now can't redeem the offer

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S9+Operating SystemAndroid Something My Question or IssueI got an email saying my google home mini is available, and after having to try again and again to even get to the checkout page itself, I se...

user-removed
Visitor
Plan Premium Country United States Device Samsung Galaxy S9+ Operating System Android Something My Question or Issue I got an email saying my google home mini is available, and after...
2019-12-10 1:23:53 AM
2019-12-11 9:14:49 AM
Mario
Spotify Legend
954 Views
6 replies
1 likes

954 Views
6 replies
1 likes

Solved!! My bank card

pleas i log out of my account and my card still working in this account i want to cancel but i cant because i lost the email and the password can u pls help me to remove my card. Thsnks

ohourbi6
Visitor
pleas i log out of my account and my card still working in this account i want to cancel but i cant because i lost the email and the password can u pls help me to remove my card. Thsnks
2019-12-11 1:54:16 AM
2019-12-11 2:14:30 AM
Erin_Baxter
Music Fan
750 Views
1 replies
0 likes

750 Views
1 replies
0 likes

Paypal in Romania

PlanFree CountryRomaniaDeviceHTC Desire 12+Operating SystemAndroidMy Question or IssueSo, I want to get premium, and i have a maestro card, and I get why you don`t allow payment with maestro cards.But usually when it goes like this i pay with paypal,...

Cata0209lin
Visitor
Plan Free Country Romania Device HTC Desire 12+ Operating System Android My Question or Issue So, I want to get premium, and i have a maestro card, and I get why you don`t allow paymen...
2019-12-10 5:50:46 PM
2019-12-10 12:07:42 AM
osornios
Spotify Star
1080 Views
1 replies
2 likes

1080 Views
1 replies
2 likes

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