System won't Accept new card

[DarinSquire68]

Paid plan, single, Android and laptop

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

System won't accept my new credit card - the card is good, no blocks or issues anywhere but here. I tried severaltime on my phone, even rebooting the [hone/ Tried on my laptop. Nothing. How do I fix this?

[Anyk17]

Hey @DarinSquire68,

I understand how frustrating it can be not being able to update your payment method.

Could you try these steps from an incognito window?

1. Go to Update payment details.
2. Enter a new payment method.
3. Click Change payment details to confirm.

If you continue having issues, please share the steps you're following and any error messages you're getting.

Let me know how it goes.

[DarinSquire68]

I have tried a regular browser and an incognito browser.  I followed the steps you outlined.  I deleted all credit cards from my spotify account and tried again.  I called my bank and there is nothing wrong with my account and there is no record of declines.  

[Maria]

Hey there @DarinSquire68! Hope you don't mind us chiming in.

To make sure we cover all bases, could you double-check so your new payment method is registered in the same country to your Spotify account? Make sure that it's also enabled for foreign, secure online, and recurring purchases. You can find more details in this article, feel free to have a look.

In case you're still having issues after trying these steps, you can message us in private so we can look into things more closely backstage. Just head over to Send us a message on this page to get in touch. 

We're just a post away if you need anything else! Cheers 🙂

[DarinSquire68]

No. I did everything suggested and it still won t take my credit card.  I have no issues elsewhere. Looks like I will be losing my Spotify.