The payment failed by bkash

[mohtasim]

The payment failed. Please try again, use a different payment card or a different payment method.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue
The payment failed. Please try again, use a different payment card or a different payment method. "I wanted to make a payment through bKash from Bangladesh, but after entering the number, this error appears."

[Billy-J]

Hey @mohtasim, thanks for reaching out to the Community!

I'm sorry to hear this. I'd recommend checking your Receipts page to see if the charge appears there at all before you attempt to process payment again. If it's not there, I'd recommend retrying payment through your Account page using a different browser or private window. You can also contact your financial institution to see if it could be something on their end preventing the successful payment.

If you are still having trouble, please follow all of the steps provided here.

Let me know how this goes!

[mohtasim]

I contacted bKash support and there was no problem from there.

  

[Billy-J]

Hey @mohtasim, 

Thanks for the screenshots. Can you let me know if you’ve tried this on a different browser or private window? You can also try a different network connection to see if that makes a difference. 

I also sent a link with more steps to try if you haven’t yet. Let me know the outcome of each step. 

Keep me posted!

[Taskeen15]

I'm facing the same issue as well, no solution have worked so far.

[Vasil]

Hey folks!

Thank you for letting us know about this. 
If the issues are still persisting, see if using an incognito browser window or a different device and/ or network to subscribe using this payment method would make a difference. 

In the meantime, if this is a possibility for you, you can try using a different payment method as well.

We'll be on the lookout for your replies and we'll keep you posted.

[IftekharDhrubo]

Hi I have been facing the same issue, tried with different payment methods (doesnt work), tried with different Bkash account (doesnt work), tried with different phone (doesnt work) . 

spoken to Spotify support - Says they do not have any problem. Spoken to Bkash support- says they also do not have any problem. 

I have faced this exact issue before as well, I have 3 cards, spotify took payments for the first time. But from the next cycle it doesn’t.