Trouble redeeming Spotify Gift Card

[blueside28]

Hello, I'm currently using Spotify premium with a 3 month gift card which will expire on 1 October. I recently bought another 3 month gift card and when I tried redeeming the pin number, it won't work. Please help.

[AdamDam]

Hi @blueside28,

Thanks for posting in the Spotify Community!

I recommend first trying to redeem your gift card here using a different browser or a private window.

If that doesn't help, I suggest following the steps provided in this support article under “Not working?”

If this issue still occurs, could you reply with a screenshot of the error message that you see? Make sure to hide sensitive information when posting in the Spotify Community.

Let me know how it goes, as well as if you have any other questions.

Have a good day!

[blueside28]

Hello, I've tried your method and am still unable to redeem the gift card.

 

[blueside28]

Update: I've contacted Spotifycares on Twitter and the issue has been resolved. Thank you for your help!