Trying to Go Premium

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Trying to Go Premium

user-removed
Not applicable
Hi 🙂
I'm trying to upgrade to Premium using the PayPal payment method. I inserted my PayPal account information, logged in, and then pressed "Approve & Continue" on the next page. However then a blank page opens and nothing happens.
Any ideas about why this might be and how I can fix it?
22 Replies
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Re: Trying to Go Premium

Rock Star 10
Rock Star 10

Hello @user-removed,

 

Great to here you are wanting to join premium, sorry to hear you have come across some issues when trying to do this though!

 

Please could you try clearing your browser's cache? Or try in a different browser?

Let me know if this helps 🙂

TomRock Star 10
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Note: I'm not a Spotify employee.
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Re: Trying to Go Premium

user-removed
Not applicable
Thanks for the relpy Thomas.
I have tried this on on Chrome and on Firefox on two seperate devices (a phone and a laptop) and on the Spotify app. The problem exists in all of them.
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Re: Trying to Go Premium

Rock Star 10
Rock Star 10

Hey @user-removed,

 

That is not good! When the blank screen appears, what is the URL in the address bar at the top? Is it a Spotify URL or PayPal URL?

 

If it is a PayPal one, this may be an issue with PayPal.

TomRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Trying to Go Premium

user-removed
Not applicable
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Re: Trying to Go Premium

Rock Star 10
Rock Star 10

Eek, that is not good.

 

I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form.

TomRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Trying to Go Premium

user-removed
Not applicable

Maybe it could be because it says my country is Singapore, even though I don't live in Singapore?

Don't know why it says Singapore and for some reason can't change it. Can it be changed?

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Re: Trying to Go Premium

Rock Star 10
Rock Star 10

Hey,

 

Try this:

 

Login to your account overview (https://www.spotify.com/account/profile/)

 

Click 'Edit Profile', then scroll down to Country and update it 🙂

TomRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Trying to Go Premium

user-removed
Not applicable

The "Country" drop menu includes only one option: "Singapore".

Highlighted

Re: Trying to Go Premium

Rock Star 10
Rock Star 10

I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form.

TomRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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