Announcements

Help Wizard

Step 1

NEXT STEP

Trying to change my payment method

Trying to change my payment method

I am trying to switch the credit card that I use to make my monthly payments. I have found where to switch, but it is forcing me to sign up for a student subscription. I have been paying for a full premium subscription since May 2016 (when I graduated), so I am confused about why it thinks I need a student discount. There is no option to simply change my card information and keep my current subscription. Help!

Reply
1 Reply

Hey @alyssa15, welcome to the community!

 

Thanks for reaching out to us.

 

Since the student discount is active for one year every time you renew it, this could be the reason why it's trying to ask you to verify it.

 

Don't worry, in this case, all you need to do is cancel your current subscription, and resubscribe with the same account using the new payment method.

 

Try it out and let us know how it goes. 



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random