Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 41862 Views
- 19 replies
- 1 likes
- 41862 Views
- 19 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5299 Views
- 23 replies
- 2 likes
- 5299 Views
- 23 replies
- 2 likes
mi nombre de usuario no aparece
mi nombre de usuario no aparece cuando mis amigos intentan buscarme, acabo de suscribirme a una cuenta premium, porque pasa eso?
- mi nombre de usuario no aparece cuando mis amigos intentan buscarme, acabo de suscribirme a una cuenta premium, porque pasa eso?
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- Not applicable
- 2356 Views
- 3 replies
- 0 likes
- 2356 Views
- 3 replies
- 0 likes
Cancel my premium payment and privilages
Hi,I would like to get a refund and cancel the premium services please asap.Best regards
- Hi, I would like to get a refund and cancel the premium services please asap. Best regards
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- 99 Views
- 0 replies
- 0 likes
- 99 Views
- 0 replies
- 0 likes
Payback Student Discount
Hello, I bought Student Discount my credit card. and I sent my transcripts. Then, they come back to me. "Verified". I continued to complete but It wanted to me again credit card number and 6.99₺. What can I do? I'm already bought this.
- Hello, I bought Student Discount my credit card. and I sent my transcripts. Then, they come back to me. "Verified". I continued to complete but It wanted to me again credit card number and 6.99₺. Wha...
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- 150 Views
- 0 replies
- 0 likes
- 150 Views
- 0 replies
- 0 likes
My email address got suddenly changed to someone else's
Spotify just changed my email address to someone else's. How do I get it back?!
- Spotify just changed my email address to someone else's. How do I get it back?!
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- 127 Views
- 0 replies
- 0 likes
- 127 Views
- 0 replies
- 0 likes
Payment with student discount
Hello, is it possible to pay for Spotify Premium with Student Discount using PayPal? Because I have trouble doing so. They only allow me to use PayPal for Premium when paying full 6,99 euros per month. Why so? Thank you
- Hello, is it possible to pay for Spotify Premium with Student Discount using PayPal? Because I have trouble doing so. They only allow me to use PayPal for Premium when paying full 6,99 euros per mont...
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- Community Legend
- 141 Views
- 1 replies
- 0 likes
- 141 Views
- 1 replies
- 0 likes
deleted an account by mistake
I have a family subscription.I recently moved from the UK to Australia and changed my details.I deleted my partners account by accident at this point.She has set up a new account but lost her playlists. Can they be retrieved by Spotify?
- I have a family subscription. I recently moved from the UK to Australia and changed my details. I deleted my partners account by accident at this point. She has set up a new account but lost her p...
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- Community Legend
- 232 Views
- 1 replies
- 0 likes
- 232 Views
- 1 replies
- 0 likes
Solved!! Charged twice... again
So I signed up for student premium and I got charged twice again. Spotify have taken away the option of talking to someone to get it fixed. What can I do to get my money back?
- So I signed up for student premium and I got charged twice again. Spotify have taken away the option of talking to someone to get it fixed. What can I do to get my money back?
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- Community Legend
- 337 Views
- 3 replies
- 0 likes
- 337 Views
- 3 replies
- 0 likes
Charged twice , still premium for student is not activated
My daughter signed up for a student premium account and used my Spotify account and my online payment card. SMS from my card provider confirmed charge went through, twice.This would have been fine since charge can just be applied for future monthly s...
- My daughter signed up for a student premium account and used my Spotify account and my online payment card. SMS from my card provider confirmed charge went through, twice.This would have been fine si...
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- Community Legend
- 168 Views
- 1 replies
- 0 likes
- 168 Views
- 1 replies
- 0 likes
Free subscription
I bought a Spotify Premium month ago. I read that when I buy it for the first time i can get 30 days Premium for free. And now I don't have these 30 free days. What happened? I won't/can't get it? Please, be nice, I'm a noobie
- I bought a Spotify Premium month ago. I read that when I buy it for the first time i can get 30 days Premium for free. And now I don't have these 30 free days. What happened? I won't/can't get it? Pl...
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- Spotify Star
- 220 Views
- 3 replies
- 0 likes
- 220 Views
- 3 replies
- 0 likes
Payment not received = Family Pack setup removed??
Today I noticed that my account downgraded from Premium to Free.When I checked my mails, I saw that my payment wasn't accepted. I recall that a week or 2 ago, I had to change my Paypal account pwd because there was some unexpected activity.I totally ...
- Today I noticed that my account downgraded from Premium to Free. When I checked my mails, I saw that my payment wasn't accepted. I recall that a week or 2 ago, I had to change my Paypal acc...
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- 120 Views
- 0 replies
- 0 likes
- 120 Views
- 0 replies
- 0 likes
Student
More than a week ago I paid for the student account, along with the student voucher. But I did not receive any response and my account does not include any process in progress. Payment has already been debited to my card.
- More than a week ago I paid for the student account, along with the student voucher. But I did not receive any response and my account does not include any process in progress. Payment has already be...
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- 89 Views
- 0 replies
- 0 likes
- 89 Views
- 0 replies
- 0 likes
Premium account on KPN invoice but no Premium subscription
Hi, According to my invoice which I receive of Spotify-partner KPN every month I should have a Spotify Premium account (see attachment marked red). But when logging into Spotify I show that the account I have is a free account and that I could regist...
- Hi, According to my invoice which I receive of Spotify-partner KPN every month I should have a Spotify Premium account (see attachment marked red). But when logging into Spoti...
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- 108 Views
- 0 replies
- 0 likes
- 108 Views
- 0 replies
- 0 likes
Subscription Charges
Hello, I am still being charged on an account I turned off several months ago. I reached out previously about this issue, but would like to contact someone directly to ensure I am no longer being billed for the account and refunded for previous deduc...
- Hello, I am still being charged on an account I turned off several months ago. I reached out previously about this issue, but would like to contact someone directly to ensure I am no l...
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- 111 Views
- 0 replies
- 0 likes
- 111 Views
- 0 replies
- 0 likes
Always get oops something went wrong message when trying to enter card #
Hi, i am trying to renew my subscription (ends today) and i keep getting the "oops, something went wrong message". I tried different browser, tried clearing cache and still this is always happening. I checked my card and no acccount verification or 1...
- Hi, i am trying to renew my subscription (ends today) and i keep getting the "oops, something went wrong message". I tried different browser, tried clearing cache and still this is always happening. ...
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- Newbie
- 261 Views
- 1 replies
- 1 likes
- 261 Views
- 1 replies
- 1 likes
Solved!! Multiple accounts
Hi, it looks like I have been getting charged $10 two times a month for several months and I only use one account. How can I fix this or delete one of the accounts associated my credit card if there are multiple accounts attached to it?
- Hi, it looks like I have been getting charged $10 two times a month for several months and I only use one account. How can I fix this or delete one of the accounts associated my credit card if there ...
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- Community Legend
- 303 Views
- 1 replies
- 0 likes
- 303 Views
- 1 replies
- 0 likes
Spotify Premium paid but it doesnt show
I have a spotify remium account, I pay the 12.95 every month. Now I logged in from a new computer using facebook and it shows me that I am using spotify free. who can help me?
- I have a spotify remium account, I pay the 12.95 every month. Now I logged in from a new computer using facebook and it shows me that I am using spotify free. who can help me?
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- Not applicable
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
Student discount failed
Hi there, I applied for student discount on the 1st of November, but the regular amount was charged November 5th for my premium. Did something go wrong? How can I look into this?
- Hi there, I applied for student discount on the 1st of November, but the regular amount was charged November 5th for my premium. Did something go wrong? How can I look into this?
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- Not applicable
- 150 Views
- 1 replies
- 0 likes
- 150 Views
- 1 replies
- 0 likes
Solved!! Student discount
I want to get premium but the message is that my student details are being used by another account. I have no knowledge of this and don't know how to resolve. Can you help please.
- I want to get premium but the message is that my student details are being used by another account. I have no knowledge of this and don't know how to resolve. Can you help please.
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- Community Legend
- 293 Views
- 1 replies
- 0 likes
- 293 Views
- 1 replies
- 0 likes
Superuser Contribution Problem with payment
i tried with 3 different card and all of them failed and also i tried with mobile provider base it says i've reach my limit. and i can't change my country.
- i tried with 3 different card and all of them failed and also i tried with mobile provider base it says i've reach my limit. and i can't change my country.
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- Roadie
- 166 Views
- 1 replies
- 0 likes
- 166 Views
- 1 replies
- 0 likes
Superuser Contribution Getting charged for two accounts
I've had a premium account for awhile at the $13 price, and my payment didn't go through last month so my premium got cancelled. I ended up making a new account with the student pricing. I just received an email telling me I got charged $13 for my fi...
- I've had a premium account for awhile at the $13 price, and my payment didn't go through last month so my premium got cancelled. I ended up making a new account with the student pricing. I just recei...
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- Roadie
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes