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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

70259 Views

19 replies

94 likes

  • 70259 Views
  • 19 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

134178 Views

69 replies

10 likes

Premium for Family
  • 134178 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

72520 Views

89 replies

4 likes

  • 72520 Views
  • 89 replies
  • 4 likes

How Can I report a website that sales hacked premium accounts?

I found a website that sales fake premiums accounts and I would like to report it. How Can I do it?

Newbie

I found a website that sales fake premiums accounts and I would like to report it. How Can I do it?

osornios

Spotify Star

383 Views

1 replies

0 likes

All Platforms
  • 383 Views
  • 1 replies
  • 0 likes

Change to premium

Hello, could someone please tell me how to change my free account to a premium account?

Newbie

Hello, could someone please tell me how to change my free account to a premium account?

kejt_

Community Legend

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with premium

I just payed for Spotify premium but i does not working. I have checked my bankaccount and that is not the problem. I have Also tried to log out and then in. Can i please talk to someone in swedish please

Newbie

I just payed for Spotify premium but i does not working. I have checked my bankaccount and that is not the problem. I have Also tried to log out and then in. Can i please talk to someone in swedish p...

SergioDavid

Roadie

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not allowing me to change credit card

I am trying to update my credit card information. Under My Subscription it correctly says I have spotify premium. I click on Change Payment Option and when I go to change credit card details it says I'm signing up for spotify student.... So when I ch...

Newbie

I am trying to update my credit card information. Under My Subscription it correctly says I have spotify premium. I click on Change Payment Option and when I go to change credit card details it says ...

SergioDavid

Roadie

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify account issues

I need help to get my Spotify account. I do not have more facebook and I cannot join my account. I am paygin for something that I cannot use. Andreluismassucato

Newbie

I need help to get my Spotify account. I do not have more facebook and I cannot join my account. I am paygin for something that I cannot use.   Andreluismassucato

SergioDavid

Roadie

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for 3 months for 1 deal only received 1 month

Today I got the email that I am eligiable for the 3 months for the price of 1 deal from Spotify for premium. I purchesed this deal and when I checked my account it stated that the premium ends a month from today. I do not understand how this occurced...

Newbie

Today I got the email that I am eligiable for the 3 months for the price of 1 deal from Spotify for premium. I purchesed this deal and when I checked my account it stated that the premium ends a mont...

SergioDavid

Roadie

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switched Cell Service Providers-Premium Not Working.

I recently swiched cell service providers from Sprint to T-Mobile and I had my spotify premium set up to be paid with my monthly phone bill. Since switching providers my premium hasn't been working and need to know how to get spotify to be paid throu...

Newbie

I recently swiched cell service providers from Sprint to T-Mobile and I had my spotify premium set up to be paid with my monthly phone bill. Since switching providers my premium hasn't been working a...

SergioDavid

Roadie

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Terrible mistake!

Hi!Recently I wanted to buy Spotify Premium for students. I added the card details, but it turned out that my school is not on the list, so I tried again. Failed to. Later I saw that my account took 2x 9.99! And the service I did not receive! I reimb...

Casual Listener

Hi! Recently I wanted to buy Spotify Premium for students. I added the card details, but it turned out that my school is not on the list, so I tried again. Failed to. Later I saw that my account too...

Elo1x2x3

Casual Listener

334 Views

5 replies

0 likes

  • 334 Views
  • 5 replies
  • 0 likes

Superuser Contribution Billed twice and for the multi line instead of single

I was billed twice last month for the multi user account when I only have the single user account, so I called Rogers and had the charges reversed and cancelled my account and resigned up for the single use account that it was supposed to be. I just ...

Newbie

I was billed twice last month for the multi user account when I only have the single user account, so I called Rogers and had the charges reversed and cancelled my account and resigned up for the sin...

SergioDavid

Roadie

181 Views

1 replies

0 likes

  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution The latest 3 month trial

Hi. I wanted to buy Spotify premium for 9,99€/3 months, as Spotify offered me its new trial. I haven't subscribed lately, or unsuscribed either. Still Spotify tells me: "Seems like you have used other trial. Would you still like to get premium for 9,...

Casual Listener

Hi. I wanted to buy Spotify premium for 9,99€/3 months, as Spotify offered me its new trial. I haven't subscribed lately, or unsuscribed either. Still Spotify tells me: "Seems like you have used othe...

SergioDavid

Roadie

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Same account, different countries

Hi, i'm thinking to get premium but i wonder if i'm allowed to use it both in brasil and in italy (i live 6 month/y here and there). Thanks for your helpTi

Newbie

Hi, i'm thinking to get premium but i wonder if i'm allowed to use it both in brasil and in italy (i live 6 month/y here and there).  Thanks for your help Ti

SergioDavid

Roadie

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged every month with no premium subscription

Ive been putting posts up and no one has replied. I'm being charged every month when I no longer have premium.

Casual Listener

Ive been putting posts up and no one has replied. I'm being charged every month when I no longer have premium.

SergioDavid

Roadie

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Account

I have paid for students account but my account didnt activated, its still free account.ID: [email removed]

Newbie

I have paid for students account but my account didnt activated, its still free account. ID: [email removed]  

SergioDavid

Roadie

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing Card Settlings

I keep getting errors when updating my card information. My card on file recently was inactivated due to suspscious actiivty and they sent me a new card. The new card is valid and works and Spotify is not recognizing it. Please help me so I can updat...

Newbie

I keep getting errors when updating my card information. My card on file recently was inactivated due to suspscious actiivty and they sent me a new card. The new card is valid and works and Spotify i...

SergioDavid

Roadie

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment issues

I payed my subscription for Spotify premium today, but I payed in cash in a verified store, and I have the voucher to demonstrate I payed for the service and it happens to appear like a free account.

Newbie

I payed my subscription for Spotify premium today, but I payed in cash in a verified store, and I have the voucher to demonstrate I payed for the service and it happens to appear like a free account.

SergioDavid

Roadie

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium purchase

I “purchased” a premium and they gave me reference numbers and stuff. What happens if I can’t pay it on their expected time?

Newbie

I “purchased” a premium and they gave me reference numbers and stuff. What happens if I can’t pay it on their expected time?

SergioDavid

Roadie

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM ACCOUNT

My cousin accidentally purchase a premium using my account and the payment is through online banking, but I haven't paid for it and I don't have a online bank acc and the email I received stated that 'If payment has been completed, you may ignore thi...

Newbie

My cousin accidentally purchase a premium using my account and the payment is through online banking, but I haven't paid for it and I don't have a online bank acc and the email I received stated that...

SergioDavid

Roadie

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Already paid

Hello. I have subscribed to spotify premium RM14.90 for 3 months but suddenly my subscription is canceled. The payment has been made and my money has been deducted. I need a refund. Please get back to me very soon.

Newbie

Hello. I have subscribed to spotify premium RM14.90 for 3 months but suddenly my subscription is canceled. The payment has been made and my money has been deducted. I need a refund. Please get back t...

SergioDavid

Roadie

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

premium user discount

Hi there,So i'm a premium user for a while now. today i've read that with the "3 month trial for 0,99$" doesn't apply for us. However, instead you only pay 9,99$ for 3 months.can anyone confirm this? If so, how does it work? I'm very curious about th...

Newbie

 Hi there, So i'm a premium user for a while now. today i've read that with the "3 month trial for 0,99$" doesn't apply for us. However, instead you only pay 9,99$ for 3 months. can anyone con...

Maxim

Spotify Star

160 Views

1 replies

0 likes

  • 160 Views
  • 1 replies
  • 0 likes