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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
126057 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
52146 Views
87 replies
3 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
223796 Views
139 replies
12 likes
So my a family member gave me a visa gift card to use, but when I try to upgrade to Premium spotify for students . It keeps saying "Oops, seems your card or payment provider is having a bad day."
So my a family member gave me a visa gift card to use, but when I try to upgrade to Premium spotify for students . It keeps saying "Oops, seems your card or payment provider is having a bad day."
Spotify Star
217 Views
1 replies
0 likes
Hi I have canceled my Premium account through my service provider (Rogers) and when i log on it still says that i have to contact them for anything related to this account. Want to join a family plan that we have purchased seeing as our free premium ...
Hi I have canceled my Premium account through my service provider (Rogers) and when i log on it still says that i have to contact them for anything related to this account. Want to join a fa...
Casual Listener
204 Views
1 replies
0 likes
I attempted to sign up for the student discount, not initially realizing I needed to be in college for this to work. I entered my info and clicked accept, after which I was brought to a page to enter my college info. I backed out of this, but I was s...
I attempted to sign up for the student discount, not initially realizing I needed to be in college for this to work. I entered my info and clicked accept, after which I was brought to a page to enter...
Casual Listener
193 Views
1 replies
0 likes
im still being charged after i cancled my subscription
im still being charged after i cancled my subscription
Spotify Star
182 Views
1 replies
0 likes
Tenía mi cuenta asociada a la tarjeta de crédito de mi hermano, pues quedamos en que él iba a pagar, y así fue, pero el quizo cambiar las cuentas a otra tarjeta y cancelo la suscripción desde el banco, ahora no me deja entrar en la cuenta porque me d...
Tenía mi cuenta asociada a la tarjeta de crédito de mi hermano, pues quedamos en que él iba a pagar, y así fue, pero el quizo cambiar las cuentas a otra tarjeta y cancelo la suscripción desde el banc...
Roadie
162 Views
1 replies
0 likes
Hey guys, I hope this message finds u guys well. The reson why i need u guys help today is because i used to use the premium version on spotify. But since i started college in 2015 I updated it to the premium for students. And, that's where the probl...
Hey guys, I hope this message finds u guys well. The reson why i need u guys help today is because i used to use the premium version on spotify. But since i started college in 2015 I u...
Roadie
266 Views
1 replies
0 likes
I forgot that my spotify was connected to my Bank Account in New Zealand, moved to England and kept using it like normal. Now my NZ Bank Account is out of use I need to update my payment details but it will not let me add my English details unless I ...
I forgot that my spotify was connected to my Bank Account in New Zealand, moved to England and kept using it like normal. Now my NZ Bank Account is out of use I need to update my payment det...
Spotify Star
207 Views
1 replies
0 likes
I paid to renew my premium last night but it keeps saying that i dont have it . It has already charged me $12.00.
I paid to renew my premium last night but it keeps saying that i dont have it . It has already charged me $12.00.
Community Legend
221 Views
2 replies
0 likes
My recent spotify bill has increased to £14.99 and I usually only pay £9.99 as I only have one device, I'm trying to listen to music but keeps cutting out saying I'm listening on another device?!?! Any ideas please? Many thanks
My recent spotify bill has increased to £14.99 and I usually only pay £9.99 as I only have one device, I'm trying to listen to music but keeps cutting out saying I'm listening on another device?!?! A...
Roadie
263 Views
1 replies
0 likes
Hello Spotify as i stated in the Topic Name we got Spotify Family and it was all good untill now , cause it says we have a free account while we have paid for it what is going wrong ?
Hello Spotify as i stated in the Topic Name we got Spotify Family and it was all good untill now , cause it says we have a free account while we have paid for it ...
Casual Listener
316 Views
2 replies
0 likes
Hi,I tried Spotify Premium for 3 months. I would like to cancel it. In Spotify app it says I still have premium account and Spotify takes money from my banc account. When I sign in Spotify web page (to stop premium) it says I don’t have Premium. How ...
Hi, I tried Spotify Premium for 3 months. I would like to cancel it. In Spotify app it says I still have premium account and Spotify takes money from my banc account. When I sign in Spotify web...
Community Legend
213 Views
1 replies
0 likes
Hola, me gustaría saber si es posible pagar dos cuentas con una sola tarjeta y que no haya ningún inconveneniente como bloqueos de cuenta o algo así.
Hola, me gustaría saber si es posible pagar dos cuentas con una sola tarjeta y que no haya ningún inconveneniente como bloqueos de cuenta o algo así.
2113 Views
0 replies
1 likes
I joined Premium and invited some of my family. I have now downgraded because they abused this and they downloaded all the song so I could not get many. i have now removed them but Spotify say i have reached maximum on my device, which I have not dow...
I joined Premium and invited some of my family. I have now downgraded because they abused this and they downloaded all the song so I could not get many. i have now removed them but Spotify say i have...
Community Legend
271 Views
3 replies
0 likes
I have received several messages recently by mail: "the payment is not working".I dont' understand as my card is perfectly working and I use it to pay spotify for a while.The card is not expired (2018).I tried to re-enter the card and I have a messag...
I have received several messages recently by mail: "the payment is not working". I dont' understand as my card is perfectly working and I use it to pay spotify for a while. The card is not expired ...
Spotify Star
210 Views
1 replies
0 likes
Please refund me / reactivate my premium account immediately. I have paid for a premium renewal and now cannot access my Spotify account. It states that I am on a free subscription. Please can someone help?
Please refund me / reactivate my premium account immediately. I have paid for a premium renewal and now cannot access my Spotify account. It states that I am on a free subscription. Please can someon...
Spotify Star
318 Views
2 replies
0 likes
Hallo,habe mir ein neues iPhone gekauft und mich mit meinen Benutzerdaten erneut über die Spotify-App angemeldet. Nun habe ich keinen Premium-Account mehr, für den ich allerdings monatliche Abbuchungen bekomme, sondern eine Spotify-Free Version.Ich h...
Hallo, habe mir ein neues iPhone gekauft und mich mit meinen Benutzerdaten erneut über die Spotify-App angemeldet. Nun habe ich keinen Premium-Account mehr, für den ich allerdings monatliche Abbuchu...
Newbie
623 Views
3 replies
1 likes
My card broke and I had to replace it. The new card has a different nuber so I went to update it on spotify. It didnt work and I got a message saying " oops it seems like your payment provider is having a bad day" now i have tried three different car...
My card broke and I had to replace it. The new card has a different nuber so I went to update it on spotify. It didnt work and I got a message saying " oops it seems like your payment provider is hav...
Community Legend
691 Views
7 replies
0 likes
I have two bankaccount and money has been taken from spotify both of them even if i only have one user account for spotify. When I log in to my account it only shows one payment. I only have one e-mail adress.
I have two bankaccount and money has been taken from spotify both of them even if i only have one user account for spotify. When I log in to my account it only shows one payment. I only have one e-ma...
Spotify Legend
286 Views
1 replies
0 likes
Hola. Yo me suscribi como estudiante y me debitaron de mi cuenta el valor sin embargo sigo esperando que me activen la versión Premium de spotify......
Hola. Yo me suscribi como estudiante y me debitaron de mi cuenta el valor sin embargo sigo esperando que me activen la versión Premium de spotify......
Roadie
188 Views
1 replies
0 likes
My little sister tried to get the free spotify 30 day trial and it charged my card and she deleted the app, I would really appreciate a refund, money is tight and she didn't even use it
My little sister tried to get the free spotify 30 day trial and it charged my card and she deleted the app, I would really appreciate a refund, money is tight and she didn't even use it
Community Legend
462 Views
1 replies
0 likes
