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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 13847 Views
  • 27 replies
  • 2 likes
  • 13847 Views
  • 27 replies
  • 2 likes

Premium

Hej! Jag köpte en månads premium via min bank och det har dragits två betalningar från mig. Det gör inget men problemet är att jag inte har fått något kod att lösa in. De två som står på mitt kontoutdrag fungerar ej. Hur får jag mina premium koder el...

  • Newbie
  • Hej! Jag köpte en månads premium via min bank och det har dragits två betalningar från mig. Det gör inget men problemet är att jag inte har fått något kod att lösa in. De två som står på mitt kontout...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Account is gone!

Hi, I am using spotify for years now (premium) and I never had any issues. Today on all my devices for instance Laptop and Phone I was asked to sign in again but when I do, the app won't accept my login anymore (Error code 3) even more weird when I s...

  • Newbie
  • Hi,   I am using spotify for years now (premium) and I never had any issues. Today on all my devices for instance Laptop and Phone I was asked to sign in again but when I do, the app won't acc...
  • 3971 Views
  • 0 replies
  • 0 likes
  • 3971 Views
  • 0 replies
  • 0 likes

Superuser Contribution Was charged twice? (Resolved)

I just recently started to use spotify again and I relized that there was an option for it at a discounted price for $4.99 a month for being a student at a college. I tried signing up for that but it said it couldn't verify me so I deiced to just go ...

  • Newbie
  • I just recently started to use spotify again and I relized that there was an option for it at a discounted price for $4.99 a month for being a student at a college. I tried signing up for that but it...
  • Melody
  • Spotify
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Paid for premium and it went to a different account

Hi, so I paid for premium on the account I want to use and it went to an account I don't use at all,and I can't find the chat option to have someone correct it for me. Also I paid last month for premium and it didn't continue this month so I figured ...

  • Newbie
  • Hi, so I paid for premium on the account I want to use and it went to an account I don't use at all,and I can't find the chat option to have someone correct it for me. Also I paid last month for prem...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

Superuser Contribution Urgent

Guys my pay date is tomorrow and i wish to cancel. I used a fake email adress cause somehow my other one was already registered (its a family email).I then logged myself out and camt reset my password. Please help or otherwise im gonna have to pay 10...

  • Newbie
  • Guys my pay date is tomorrow and i wish to cancel. I used a fake email adress cause somehow my other one was already registered (its a family email). I then logged myself out and camt reset my passw...
  • Melody
  • Spotify
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution PAGAR EM BOLETO

QUERO MUDAR PARA PLANO FAMILIAR PREMIUM MAS NAO TEMHO CARTAO, QUERO PAGAR EM BOLETO

  • Newbie
  • QUERO MUDAR PARA PLANO FAMILIAR PREMIUM MAS NAO TEMHO CARTAO, QUERO PAGAR EM BOLETO  
  • Melody
  • Spotify
  • 3644 Views
  • 3 replies
  • 0 likes
  • 3644 Views
  • 3 replies
  • 0 likes

Subscriptions and downloading

Hi There, I've a couple of questions: I'd like to join spotify just for myself and wonder how much this is in Australian dollars and can I cancel my account at anytime? Can I download music and playlists to my mac laptop and play anytime offline? Tha...

  • Newbie
  • Hi There,   I've a couple of questions:   I'd like to join spotify just for myself and wonder how much this is in Australian dollars and can I cancel my account at anytime?   Can...
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Had Premium but got logged out and dont have it no more

So I signed up for the student premium and I open up Spotify today to see that I was logged out and all of my saved music was gone and I didn't have premium anymore. I did get charged and I did pay but I don't know what happened. I don't know if I ha...

  • Visitor
  • So I signed up for the student premium and I open up Spotify today to see that I was logged out and all of my saved music was gone and I didn't have premium anymore. I did get charged and I...
  • QuiriniusGast
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Unduly charged for free Premium Trial

Hi, I started a Spotify premium trial on September 30th and canceled it today. This cancelation meets the requirement of ending the trial by October 30th to avoid a fee; however, Spotify charged my card. I request that Spotify remove this charge from...

  • Newbie
  • Hi,   I started a Spotify premium trial on September 30th and canceled it today. This cancelation meets the requirement of ending the trial by October 30th to avoid a fee; ...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

Superuser Contribution Re: High CPU usage (Windows 8.1)

Amigos buen día acabo de hacer mi pago me la descontaron de mi tarjeta Y no es justo que no me ayan dado primiun nose que hacer siento que Spotify me ha robado alguien puede ayudarme porfavor que mala onda con el robo

  • Newbie
  • Amigos buen día acabo de hacer mi pago me la descontaron de mi tarjeta Y no es justo que no me ayan dado primiun nose que hacer siento que Spotify me ha robado alguien puede ayudarme porfavor que mal...
  • MonicaM_Bogota
  • Roadie
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution ME COBRARON Y AUN SIGO EN VERSION FREE

Hola. Yo me suscribi como estudiante y me debitaron de mi cuenta el valor sin embargo sigo esperando que me activen la versión Premium de spotify......

  • Casual Listener
  • Hola.  Yo me suscribi como estudiante y me debitaron de mi cuenta el valor sin embargo sigo esperando que me activen la versión Premium de spotify...... 
  • MonicaM_Bogota
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution no me deja entrar a mi cuenta

Tenía mi cuenta asociada a la tarjeta de crédito de mi hermano, pues quedamos en que él iba a pagar, y así fue, pero el quizo cambiar las cuentas a otra tarjeta y cancelo la suscripción desde el banco, ahora no me deja entrar en la cuenta porque me d...

  • Newbie
  • Tenía mi cuenta asociada a la tarjeta de crédito de mi hermano, pues quedamos en que él iba a pagar, y así fue, pero el quizo cambiar las cuentas a otra tarjeta y cancelo la suscripción desde el banc...
  • MonicaM_Bogota
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium to student

hi,so I currently have a premium subscription. I have and currently still am paying the $9.99 price. I am trying to change to the student subscription and it is telling me that there is already an account on the student one. what do I do

  • Newbie
  • hi, so I currently have a premium subscription. I have and currently still am paying the $9.99 price. I am trying to change to the student subscription and it is telling me that there is alread...
  • MonicaM_Bogota
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution He pagado el servicio premium y ahora el servicio familiar

Hola tengo el servicio premium y ahora me he pasado al servicio familiar. Hay alguna forma de compensar lo que ya he pagado??? Gracias

  • Newbie
  • Hola tengo el servicio premium y ahora me he pasado al servicio familiar.   Hay alguna forma de compensar lo que ya he pagado???   Gracias
  • MonicaM_Bogota
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doble cargo a mi tarjeta

Se ha cancelado mi cuenta de Spotify premium por no poder hacer el cargo a mi tarjeta, cuando quise volver a realizar mi pago de mi cuenta nueva de los datos de mi plástico, los ingrese y seleccione la opción del PLAN FAMILIAR que es el que tenia , m...

  • Newbie
  • Se ha cancelado mi cuenta de Spotify premium por no poder hacer el cargo a mi tarjeta, cuando quise volver a realizar mi pago de mi cuenta nueva de los datos de mi plástico, los ingrese y seleccione ...
  • MonicaM_Bogota
  • Roadie
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Mudança de plano e de cartão

Boa Noite, eu troquei o meu cartão de crédito, solicitei a adesão do plano de estudante ( o qual não foi aceito) e cancelei minha assinatura do premium e foi debitado R$10 no cartão, porém o vencimento do premium é dia 13, o que devo fazer?

  • Newbie
  • Boa Noite, eu troquei o meu cartão de crédito, solicitei a adesão do plano de estudante ( o qual não foi aceito) e cancelei minha assinatura do premium e foi debitado R$10 no cartão, porém o vencimen...
  • Bittencourt
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

charged 5 times

So as i was updating my subscription to family spotify said my card's bank wast having difficulties and that i should try again and that i would have no charges done for that mistake... i checked my bank balance. and i have 5 charges at 14.99 .... do...

  • Newbie
  • So as i was updating my subscription to family spotify said my card's bank wast having difficulties and that i should try again and that i would have no charges done for that mistake... i checked my ...
  • Bittencourt
  • Spotify Star
  • 514 Views
  • 2 replies
  • 0 likes
  • 514 Views
  • 2 replies
  • 0 likes

Student discount

So my spotify payment went through before I was able to renew my “My UNiDAYS” account and I was charged £9.99 instead of £5, is there anyway I can refund that payment and pay through the my unidays student discount

  • Casual Listener
  • So my spotify payment went through before I was able to renew my “My UNiDAYS” account and I was charged £9.99 instead of £5, is there anyway I can refund that payment and pay through the my unidays s...
  • LeoRager
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes