Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Two Premium payment

Two Premium payment

im subscribed to spotify premium. This month as shown in my billing statement there was 2 deductions. I wonder why because i have no family plan and i only use mu spotify in my phone.

rm15.90 per month celcom billing

Premium

Malaysia

 

iphone XR

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

D31BD699-2C27-4B80-9F46-6C1039BAE935.png
Reply
1 Reply

Hey @Aliaa2 ,

 

Welcome to the Community!

 

I'd recommend taking a look at this article for the next steps to take, please make sure you check it carefully.

There's a possibility that you may have a second account with Premium in it and this article is sharing more information about how to fix this situation if this is the case.

 

Let me know how you get on. 🙂

Suggested posts