Unable to Make payments.

Nwabunike · 2022-06-27

Tried to upgrade to Premium and each time I click on Buy Now, it keeps loading for a long period and after a while says it can't process. I don't think this is a card issue.

Does this happen to anyone? What can I do?

Maxim · 2022-06-27

Hey @Nwabunike ,

Thanks for coming to the Community.

In which country are you located?

Let me know 🙂

MaximSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

melomovic · 2022-06-28

We are located in Nigeria. And yes, its not a card thing because my current card is that which they've been billing which was initially successful.

Maxim · 2022-06-28

Hey @melomovic ,

Spotify is aware of difficulties with payments and purchases in Nigeria. As far as I know, this can also affect cards where it has previously worked.

You can check out the ongoing issue at https://community.spotify.com/t5/Ongoing-Issues/Difficulties-with-payments-and-purchases-in-Nigeria/.... 🙂

MaximSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Help categories

Account & Payment

Using Spotify

Listen Everywhere