Unable to log into my spotify premium account.

[Lahirisujay]

 

Plan

Premium

Country

India

Device

Samsung A50/ Desktop PC

Operating System

Android Q/Windows 10

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hi, I have purchased my spotify premium today and it has not been activated. I am still on free account. I am sharing you the detail of transaction. kindly look into this matter. I have tried the out the listed reasons in the forum and help page and none of them worked. I have used UPI transaction method for the purchase of 1 yr premium. 

[Billy-J]

Hey @Lahirisujay, thanks for reaching out to the Community!

Let's take a look.

Based on the screenshot you provided, are the charges showing as pending, or have they been posted?

And when you check your account here, does it say Free or Premium?

Try also following all troubleshooting steps provided here and let me know the results.

Let me know how this goes!

[Lahirisujay]

Hi,
Yes my account got debited. and It is still a free account.

[Billy-J]

Hey @Lahirisujay,

Thanks for the details!

And you followed all the steps in the support article link I provided in my last reply? 

Keep me posted on the results!

[Lahirisujay]

Hi Billy-J

Yes i followed the steps mentioned but my account is still showing as a
free account.

[Billy-J · Accepted solution]

Hey @Lahirisujay,

Thanks for the additional info.

Payments may take up to 3 working days to be processed. In this case, let's wait a few more days (and I'll check back in after the weekend). Once the payment is processed successfully on Spotify's end, your Premium will be activated.

Thanks!