Help Wizard

Step 1


Unable to pay for premium

Unable to pay for premium







Samsung Galaxy A21s


My Question or Issue

I have tried severally to update my payment but they are all declining, the card is fully funded and is also enabled for foreign transactions. Please what can be done about this, it is really frustrating.


1 Reply

Hey @NateRivers,


Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here.

When the system is not registering the card, it’s possible that the card doesn’t meet all the requirements for the transaction to be completed. First, we’d recommend taking a look at this article to check if we’ve already covered all basic scenarios.  


If so, and the issue persists, we’d suggest trying it on a different device, from an incognito/private window or even from a different WiFi network to see if it makes any difference.

Lastly, if the card is not getting registered still, it could be related to a blockage or payment limitation in your account. In this case, since we don’t have access to users accounts in the Community; we’d recommend contacting our Customer Support directly so they can check the account and look for any restrictions.


Hope this helps. If anything else comes up, don’t hesitate to ask. 

Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts