Help Wizard

Step 1


Unable to redeem Gift card

Unable to redeem Gift card








Operating System

Windows 10


My Question or Issue

I just bought a gift card, but i'm unable to redeem it.

It keeps telling me "Something went wrong. Try again, or get help."

1 Reply

Hey @B3rri3, welcome to the Spotify Community!


Could you check the following steps from this support guide:


  • Check that the country registered to your account is the same as where the gift card was purchased.
    Tip: Check out our guide to changing your country settings.
  • Make sure you enter the code correctly. For example: try 0 (zero) instead of O, and I instead of l (lower case L). If your code has been damaged and you can no longer read it, contact us and we can help.
  • If you bought your gift card from a store, it might not have been activated when purchased. Please return to the store and ask them to activate it.
  • Check the code hasn’t already been redeemed. You can check this on your account page. You can also check to see if you have any other accounts you might have applied it to.
  • Codes are not redeemable for Premium for Family or in conjunction with other discounts and promotions.

If you still can't figure out the issue, let me know!

Suggested posts