Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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Start a topicI dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
So, I have a Hulu account. It is a basic plan that I got discounted. Is that not able to be linked to spotify? Do I have to cancel my current plan to get spotify premium and link it with my hulu?
Visitor
So, I have a Hulu account. It is a basic plan that I got discounted. Is that not able to be linked to spotify? Do I have to cancel my current plan to get spotify premium and link it with my hulu?
Loxer
Community Legend
279 Views
1 replies
0 likes
Plan Free Country Indonesia Device iPhone 6 Operating System iOS 12 My Question or Issue I want upgrade my spotify account to premium. And spotify already charge my money. However when i tried to open spotify it is still free version. Please help, th...
Casual Listener
Plan Free Country Indonesia Device iPhone 6 Operating System iOS 12 My Question or Issue I want upgrade my spotify account to premium. And spotify already charge my money. ...
Jesusvm_06
Gig Goer
793 Views
5 replies
0 likes
My signifigant other a couple weeks ago just went out back to college and we both use a family premium account to share, I was just wondering if this effects the limits of the premium because she is a city away? I need to know so I can switch to a no...
Casual Listener
My signifigant other a couple weeks ago just went out back to college and we both use a family premium account to share, I was just wondering if this effects the limits of the premium because she is ...
Brunelicia
Community Legend
554 Views
3 replies
0 likes
Hi,I would like to take a familly account for me, my wife and i would to invite the goddaughter of my wife.she had 8 years old and i would like to take this for her birthday. It will be ok? Thank you
Visitor
Hi, I would like to take a familly account for me, my wife and i would to invite the goddaughter of my wife. she had 8 years old and i would like to take this for her birthday. It ...
Brunelicia
Community Legend
620 Views
1 replies
0 likes
So I have already contacted Spotify but, as expected, the customer service experience has been terrible and the only response I have received entails 'click this link, try every email you've ever had or can make an account with, and try to find the e...
Newbie
So I have already contacted Spotify but, as expected, the customer service experience has been terrible and the only response I have received entails 'click this link, try every email you've ever had...
Jose_M
Spotify Star
535 Views
3 replies
1 likes
PlanFreeCountryArequipa-Perú DeviceHuawei p smart 2019Operating SystemAndroid My Question or IssueThis morning I tried to register for the spotify duo on the link, it appears that it no longer exists
Visitor
Plan Free Country Arequipa-Perú Device Huawei p smart 2019 Operating System Android My Question or Issue This morning I tried to register for the spotify duo on the link, it ap...
OviiiOne
Community Legend
610 Views
1 replies
0 likes
I currently started a spotify premium account under the 4.99 student deal but I don't have access to premium or any link or idea on how to get my Hulu account started up. I checked my bank statement and sew the 4.99 was taken so i need this resolved....
Newbie
I currently started a spotify premium account under the 4.99 student deal but I don't have access to premium or any link or idea on how to get my Hulu account started up. I checked my bank statement ...
ZaZaGolo
Visitor
923 Views
4 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAfter Spotify deleted my account,then activated it again. It says get premium in the left cor...
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue After S...
user-removed
Not applicable
964 Views
6 replies
0 likes
PlanPremiumCountryUSADeviceN/AOperating SystemN/A My Question or Issue If your account gets breached in the latest round of people trying to hijack family plans by switching users from premium to family, do you then get your hulu/premium subscription...
Visitor
Plan Premium Country USA Device N/A Operating System N/A My Question or Issue If your account gets breached in the latest round of people trying to hijack family plans by swi...
Jose_M
Spotify Star
579 Views
1 replies
0 likes
My Spotify Premium doesn't workI saw an advertisement of 3 months spotify premium for free. It's the first time I've tried this, so I've never had Spotify Premium before. I bought (you need to fill in your bankacc) it 2 days ago, and I even got an em...
Casual Listener
My Spotify Premium doesn't work I saw an advertisement of 3 months spotify premium for free. It's the first time I've tried this, so I've never had Spotify Premium before. I bought (you need to fill...
OviiiOne
Community Legend
732 Views
3 replies
0 likes
PlanPremiumCountryuSA Device(iPhone XOperating System(iOS 10 My Question or Issuemy account was supposed to be switched to the family account months ago. Now I am getting billed monthly still. I need a 100% refund.
Visitor
Plan Premium Country uSA Device (iPhone X Operating System (iOS 10 My Question or Issue my account was supposed to be switched to the family account months ago. Now I...
Katerina
Spotify Legend
404 Views
2 replies
0 likes
PlanFreeCountryAustria My Question or IssueI tried to get the student discount for premium, so I signed up for it and got verified by SheerID.When I tried to submit my bank details I received an error message saying that because I have already made u...
Visitor
Plan Free Country Austria My Question or Issue I tried to get the student discount for premium, so I signed up for it and got verified by SheerID. When I tried to submit my ...
Luan
Spotify Star
824 Views
1 replies
1 likes
I trying to upgrade to student premium, but every time I go on that page is shows me that it doesn't exist. Does somebody know what I can do?
Visitor
I trying to upgrade to student premium, but every time I go on that page is shows me that it doesn't exist. Does somebody know what I can do?
Katerina
Spotify Legend
515 Views
2 replies
0 likes
Hi I have a problem with my accountThe app took money from my debit automatically without any confirmation first recently. I learned that I could cancel my subscription yet the remaining days would still stay the same but that doesn't seem to be the ...
Visitor
Hi I have a problem with my account The app took money from my debit automatically without any confirmation first recently. I learned that I could cancel my subscription yet the remaining day...
Katerina
Spotify Legend
589 Views
1 replies
0 likes
PlanFree trial premiumCountry Netherlands DeviceXiaomi MI A2Operating SystemAndroid 9 My Question or IssueSo basically I just made a Spotify account and started a 3 month free trial for premium and paid the €0.01 check fee. The Spotify website says I...
Casual Listener
Plan Free trial premium Country Netherlands Device Xiaomi MI A2 Operating System Android 9 My Question or Issue So basically I just made a Spotify account and s...
Billy-J
Spotify Star
1377 Views
8 replies
0 likes
Cambie a premium en Uruguay con convenio de la empresa a antel pero sigo figurando free
Casual Listener
Cambie a premium en Uruguay con convenio de la empresa a antel pero sigo figurando free
Billy-J
Spotify Star
592 Views
3 replies
0 likes
PlanPremiumCountryUSADeviceAcer Nitro 5 LaptopOperating SystemWindows 10 My Question or IssueHello! I am having an issue changing my email on Spotify. I realize I am using Spotify thru Facebook and I recently changed my email on Facebook since I do n...
Visitor
Plan Premium Country USA Device Acer Nitro 5 Laptop Operating System Windows 10 My Question or Issue Hello! I am having an issue changing my email on Spotify. I realize I am ...
Luan
Spotify Star
351 Views
1 replies
0 likes
PlanFreen (I paid for premium)CountryBrasilDevice(Samsung Galaxy 9)Operating System(Android 9 Pie.) My Question or IssueEu comprei o spotify premium normal com os 3 meses gratuítos, fui cobrada em 10 reais, porém o Premium não foi ativado na minha co...
Visitor
Plan Freen (I paid for premium) Country Brasil Device (Samsung Galaxy 9) Operating System (Android 9 Pie.) My Question or Issue Eu comprei o spotify premium normal com os 3 meses gra...
Luan
Spotify Star
568 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceiphoneOperating Systemios My Question or IssueYour "upgrades" to Spotify Family Premium Plan tell me I have to re-invite my existing members with a geo-locating link to confirm they live with me. I tried doing this and the l...
Regular
Plan Premium Country US Device iphone Operating System ios My Question or Issue Your "upgrades" to Spotify Family Premium Plan tell me I have to re-invite my existing members w...
Bitterlee
Regular
470 Views
2 replies
0 likes
I just think we must block someone for a cyber bullying.I don't want to somebody in my spotify account and i did not see any solution to avoid from it.Is there any solution to that topic? I don't want to share my songs information some specific peopl...
Visitor
I just think we must block someone for a cyber bullying.I don't want to somebody in my spotify account and i did not see any solution to avoid from it.Is there any solution to that topic? I don'...
Luan
Spotify Star
588 Views
1 replies
2 likes