Unable to subscribe

[Jelmar07]

Im unable to subscribe using pay by mobile for 7days, though i have enough mobile balance. It always redirected me back to CONTINUE  and its not pushing through. Im getting message like "oops something went wrong pls try again", i tried lots of times already since yesterday and still wont. Help me pls

[Guido]

Hey @Jelmar07.

Thanks for getting in touch!

We have an article with information about what you can try if a paymet fails. You can find the article here.

Hope that'll do the trick. Let us know if you have further questions.

Have a nice day 🙂