Upgrade to premium, cant process payment but still charged twice

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Upgrade to premium, cant process payment but still charged twice

congtru28
Casual Listener

I've tried to buy premium but payment does not success and I received message from bank that I have been charged twice for this transaction, my account still in free plan.

Plan

Free/Premium

Country

 Viet Nam

Device

Chrome

 

Operating System

Windows 10

 

 

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5 Replies

Re: Upgrade to premium, cant process payment but still charged twice

Rybur2007
Casual Listener

I just had this happen to me as well.  Interested in the replies.  Sent an email to Spotify support still waiting on reply back.  

Re: Upgrade to premium, cant process payment but still charged twice

congtru28
Casual Listener

I can not find official email support from my country, hope problem will be solved soon.

Re: Upgrade to premium, cant process payment but still charged twice

Stianpa
Newbie

Same problem for me. GOT a failmessage and charged 5 times due to me trying again! Hope they will sort this out fast! Couse I need the money! 

Re: Upgrade to premium, cant process payment but still charged twice

Rybur2007
Casual Listener
You and I both. I will let you know if they reply with a solution so that you can try it as well
Highlighted

Re: Upgrade to premium, cant process payment but still charged twice

Jae118
Newbie

Also happened to me. Tried different browsers, ingocnito mode, different cards. Now I have 5 different pending charges on each card I tried. 

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