Using Service provider to Get Premium Failed

[Topginz]

Plan

Premium

Country

 Indonesia

Device

Xiomi Redmi S2

Operating System

Android Oreo

My Question or Issue

 Hi, Im trying subscibe to a Premium Service using my Indosat Oredoo credit, after i entry Pin number send by SMS there are no respond from Subscibe form. i check connection was not a problem but it getting nowhere. after that i check credit was deducted from my number but i dont get my premium account.

[Billy-J]

Hey @Topginz, and welcome to the community.

Hope you're doing great! 

I understand your concern. In this case, I'd recommend contacting your service provider since they have access to your account info and have the tools to give you a refund.

In the meantime, if you need help with anything else, just let me know 🙂