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Why I am seeing fullpage banners being a paid customer?

Why I am seeing fullpage banners being a paid customer?

marceloLiberton

Plan

Premium

Country

Malta

Device

Redmi k20 Pro

Operating System

Android

 

My Question or Issue

Why, even being a paid customer, each and every time I open the app, I receive a fullpage banner with some random ads?

 

I pay for premium because of the ads, and now I am getting them all the time!

 

This started recently, cause I am customer for more than 5 years and it never happened.

 

Why @Spotify is doing that?

 

 

Reply
1 Reply

Billy-J

Hey @marceloLiberton, thanks for reaching out to the Community!

 

Next time you get this banner, can you send me a screenshot of what you’re seeing? That way I can take a closer look for you and see what to suggest.

 

In the meantime, have a great day and let me know if you need a hand with anything else!

Billy-JSpotify Star
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