Why I am seeing fullpage banners being a paid customer?

[marceloLiberton]

Plan

Premium

Country

Malta

Device

Redmi k20 Pro

Operating System

Android

My Question or Issue

Why, even being a paid customer, each and every time I open the app, I receive a fullpage banner with some random ads?

I pay for premium because of the ads, and now I am getting them all the time!

This started recently, cause I am customer for more than 5 years and it never happened.

Why @Spotify is doing that?

[Billy-J]

Hey @marceloLiberton, thanks for reaching out to the Community!

Next time you get this banner, can you send me a screenshot of what you’re seeing? That way I can take a closer look for you and see what to suggest.

In the meantime, have a great day and let me know if you need a hand with anything else!