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Why do i have to wait 12 months to join to the family plan

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Why do i have to wait 12 months to join to the family plan

?

Plan

Free

Country 

USA 

My Question or Issue

I keep trying to join my mom's family plan but it says I have to wait 12 months. Only trying to join the family plan because my sister take me off of Spotify Duo. Do I really have to wait 12 months or do I just have to buy my own plan

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Billy-J

Hey @user-removed, thanks for reaching out to the Community!

This is expected. You will only be able to switch plans once in 12 months, this includes switching between Premium Family and Duo.

 

You can return to the plan you just left, but you will get an error if you try and switch more than once, or if you try and go back to the plan you were on before in case you had change plans already.

 

As a workaround, you create a new account and transfer content from the old account to the new one following these steps. Then, ask the plan's manager to send you an invite to the new account. 

 

Hope this information was helpful 🙂

Billy-JSpotify Star
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13 Replies
Marked as solution

Billy-J

Hey @user-removed, thanks for reaching out to the Community!

This is expected. You will only be able to switch plans once in 12 months, this includes switching between Premium Family and Duo.

 

You can return to the plan you just left, but you will get an error if you try and switch more than once, or if you try and go back to the plan you were on before in case you had change plans already.

 

As a workaround, you create a new account and transfer content from the old account to the new one following these steps. Then, ask the plan's manager to send you an invite to the new account. 

 

Hope this information was helpful 🙂

Billy-JSpotify Star
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Note: I'm not a Spotify employee.

This rule is quite horrendous and a nonsensical one. I was using my brother's Spotify duo last month and the subscription ran out, and being impressed by it we decided to purchase the family plan. Guess what, I need to wait 12 MONTHS to use the family plan. And now as a suggestion I will have to lose all of my music data and make a new account?

Its unacceptable. Please look into this as I was very impressed by the services provided. 

Mihail

Hey @user-removed,

 

Thanks for reaching out.

 

Keep in mind that if the manager of the plan switches between Duo and Family, this doesn’t affect the Premium Family members and counts as one plan. So if your brothers duo ran out and he has now activated Premium Family, you should be able to re-join it. If this doesn't work as expected, we recommend that you try accepting the invite via an incognito browser.

 

Keep in mind that as @Billy-J posted, this option is available only if you haven't had more than one other subscription in the meantime.

 

Note also that if you create a new account, there's a way to transfer your whole music collection, so that nothing gets lost. You can find a detailed guide on how to do this here.

 

Hope this helps. Keep us posted on how it goes.

Mihail Moderator
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No someone else from my family bought the plan. If we would have known this was the case we wouldn't have bought it.
As for transferring my music, that means i will loose out on my followers, recommendations and start fresh again. (Yes spotify has spoilt me)

Is there not any other way ??

Thanks for reaching out !

Mihail

Hey @user-removed,

 

Thanks for getting back to us.

 

If  members of the plan have already made one switch after your brother's one got canceled, they won't be able to do another in the next 12 month. In that case a new account will have to be created. You are correct that followers can't be transferred, however if the music collection gets copied to the a account, the personalized content  will be brought up to speed fairly quick, provided the account is used.

 

Hope you find this useful. Keep us posted if you have any questions.

Mihail Moderator
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trumpbump

12 month from the day i subscribe or the day i cancel ?

Alex

Hey @trumpbump,


Thanks for the reply.


It's 12 months from the day you left the second Family plan, which you've joined.

 

As a workaround to this you can create a new free account, transfer your music collection over and join the new family plan that way.

 

Hope this info helps.

AlexModerator
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GkiroG

Why is the rule necessary towards having to really wait 12 full months just due to the fact that someone quit a family plan?

Alex

Hey there @GkiroG,

 

Thanks for the post.

 

We understand how this can cause inconvenience, however it is a necessary measure against are using the family plan fraudulently.

 

Cheers.

 

AlexModerator
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laurakristineberzina

Hello! 

Ive never had a problem with spotify before! But now this rule about joining new premium plan once in 12 months is just ridiculous! What was the point of my family buying the Family premium if no one can even join? Please change it and do smth about it! 

Bigman398

I have to agree, my brother, sister, and I were on a family plan with some cousins when they changed their account because of log in issues. Now my siblings and I can’t join and now have to each buy individual plans just to listen to premium. This rule really does need to change.

thisisunfair

This shouldn't be marked solved considering so many of us are unhappy. There are many circumstances where it is necessary to switch over to a different family account and you're really not offering a workaround? Losing all your account data does not count as a workaround. This has to change. At the very least we should be able to talk to support and have individual cases reviewed if you are so paralyzed with fear about abuse of the program.

erbilavci

I can't understand this rule. I had the same problem yesterday. My friend accidentally unsubscribed me while trying to renew the plan. I get this error when I want to be included again after purchasing the plan again. And you admins are offering such a ridiculous solution. I will get a new e-mail address, open an account, transfer all the content from my old account to the new account. And while I'm doing these, you ignore the time I lost and present everything as easy.

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