I can’t join our family subscription

[Gukabo]

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

[Maxim]

Hey @Gukabo,

Thanks for coming to our Community.

Members of a Premium Family plan can only switch plans once a year, so you might see this specific error in case you've changed the plan within the past 12 months.

For example, this can happen if you change the Premium Family plan owner to another family member.

In this case, if you just recently left a Premium Family plan and you're trying to re-join, I suggest making sure that the account managing the plan is the same as before.

You can also check when you first/last joined a Premium Family plan by looking for email notifications about it. If you've checked your emails and strongly believe that 12 months have already passed, let me know.

I hope this clears things up 🙂

[Keineasd]

No he estado en 2 planes distintos de Spotify familiar y intento ingresar a uno y me dice que no puedo porque gaste los 2 cupos al año

[josetomessi10]

Hola, tengo el mismo problema. Finalicé el plan familiar y me cambié a un plan duo con mi amigo, me envía el link de invitación, sin embargo al presionarlo, me aparece un cuadro que debo esperar 12 meses para unirme a otro plan. ¿Como puedo solucionar esto?

[josetomessi10]

[AK12345678]

We switched from husband to myself as I enjoy the audiobooks so need to be plan manager. Now my daughter can’t access? How do I get around this issue? 

[dejvr]

Hello, It’s already my 12th month on my previous spotify family premium account and i cant join another family account stating that I can only join once every 12 months. How can I not join if my 12th month just ended now? Thank you

[Renatoesc]

I had a problem with my payment and when I change the way to pay my plan was changed from family to individual plan. Now I can back to the family. 

[Joan]

Hi there folks,

Thanks for the replies, we'll be glad to help out.

@dejvr if you still get the error, it's most likely that the limit hasn't actually expired yet. We recommend waiting another week or two and then trying again. It expires exactly 12 months after the day you last switched. You can try looking through your emails to find this exact date to determine when you can join again

@Renatoesc it seems you've changed plans during the update process. In that case, just go here to update to Family. If necessary, you can cancel the current plan first and wait for the account to revert to free before changing to Family again.

Hope this helps.

[nadhirafarahg]

hai kak! akupun terjadi seperti ini skrg. apakah kmu akhirnya bisa join? atau bagaimana ya? apakah ada solusi? terima kasih

[OscarDC]

Hey @nadhirafarahg,

Welcome to the Community and thank you for joining the conversation. Hope you don't mind me replying in English, as that's the official language of the Community!
 

The most common reason for this behavior is that your account has already been part of a Duo/Family plan in the past 12 months. So if you were part of a group plan previously, we'd recommend looking for the date when you receive the invite to make sure you're not in the 12-months lock. In case you joined the previous plan less than 12 months ago, we'd recommend waiting until the proper date to try to join again.

Hope this helps. If anything else comes up, don't hesitate to ask.

[brosephjk]

My address is up to date now and it is still saying I cannot join my own family plan. Is there a way to contact Spotify directly?

[Lubacov]

Hi. My wife didn't see the verification email and was thrown off the family plan. Now she cannot rejoin in 12 months?! I'm sorry, but I find that a ridiculous rule. I'm paying 18 bucks a month for a family plan and now I have to pay another 11 for a separate premium plan for my wife?

[jaeejewlz]

brosephjk same, I just updated my address and it says I cannot join. Did you find a way to make this work?

"We couldn’t confirm that you live with the plan manager for this Premium plan. You can join someone else’s plan again in 12 months.

Or find another Premium plan that’s right for you."

[MihailY]

Hey folks,

Thanks for your replies.

If you've missed the address re-verification window, it's best to reach out to the folks over at Customer Support, as they're the ones who can take a closer look at this and assist you further.

We hope this helps.

[Lubacov]

Thank you, Customer Support helped me out in minutes, all good now.

[diadoobea]

hi!! im probably gonna answer my own question, but i just ended my own individual premium account so i could join my aunts family plan due to being unable to meant payments. 

But its telling me i can’t join someone elses plan until 12 months? Is there anything i could possibly?

 

[Supercity956]

Plan

     Family Premium

Country

      United States

Device

      iPhone 14 pro maxx

Operating System

      iOS (Latest)

My Question or Issue

I have a household member that cant be added after the plan wasn't able to be paid for and got canceled, now that I've got the payment sorted out I've tried to resend them an invite and they receive the 12 month error. What can be done to get our account up so we both can continue to enjoy the Premium benefits.

[31cjg6mdpaqgxqqpqy47]

Estaba en el plan familiar pero me saco de un rato a otro, ya tengo mi cuenta y la quiero volver a ingresar con el link de invitación pero no me deja porque según que no vivo en la misma casa

[zrcl]

Hi,

I have had Family plan at the beginning of this year and my son was involved to that. At that time my wife didn't use the Spotify. Now my wife is using it a lot and she decided to took a Family plan and now my son can't join to that plan because of this 12 month rule. I understand this otherwise but it really doesn't make sense now because we just changed the person who is hosting the Family plan. Is there any way to change this? Otherwise I can't see any other option than cancel the subscription and consider it again in January 2025. Who wins in this case? Not us, not Spotify, but maybe some other company offering similar services.