Help Wizard

Step 1


Your payment method and country don't match.

Your payment method and country don't match.







iPhone 8

Operating System

iOS 10


My Question or Issue

I used to be on a family plan, but moved from Norway to Denmark last month and hence quite the family plan. Intended to upgrade to premium today, and changed my location to Denmark and wanted to add my danish card as payment. However, I get this message: Your payment method and country don't match - ALTHOUGH my payment card is danish and my location is set on Denmark. What is wrong??


1 Reply

Hey @sarah2208, thanks for reaching out to the Community!


First, make sure the country on your account is set to Denmark. You can check this here.


Try processing the payment using a different browser or private window and let me know if that makes a difference.


If you’re still having trouble, attach a screenshot of what you’re seeing and I’ll take a closer look. Make sure to hide sensitive information when posting to the Community.


Let me know how this goes!

Billy-JSpotify Star
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