Your payment method and country don't match.

[sarah2208]

Plan

Premium

Country

Denmark

Device

iPhone 8

Operating System

iOS 10

My Question or Issue

I used to be on a family plan, but moved from Norway to Denmark last month and hence quite the family plan. Intended to upgrade to premium today, and changed my location to Denmark and wanted to add my danish card as payment. However, I get this message: Your payment method and country don't match - ALTHOUGH my payment card is danish and my location is set on Denmark. What is wrong??

[Billy-J]

Hey @sarah2208, thanks for reaching out to the Community!

First, make sure the country on your account is set to Denmark. You can check this here.

Try processing the payment using a different browser or private window and let me know if that makes a difference.

If you’re still having trouble, attach a screenshot of what you’re seeing and I’ll take a closer look. Make sure to hide sensitive information when posting to the Community.

Let me know how this goes!