Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62416 Views
43 replies
3 likes

62416 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8078 Views
23 replies
2 likes

8078 Views
23 replies
2 likes

Solved!! upfrading to premium

if I upgrade to premium how do the other people in the house starting using it separately from me?

BettyBooHoo
Casual Listener
if I upgrade to premium how do the other people in the house starting using it separately from me?
2017-10-01 6:48:31 AM
2017-10-01 10:33:14 PM
BettyBooHoo
Casual Listener
250 Views
2 replies
0 likes

250 Views
2 replies
0 likes

Spotify premium account change

Hi, I have contacted spotify before regarding my account being hacked, the security issue is now solved but I need to transfer my subscription to another account. I was told by the previous agent to contact Singtel for that as my subscription is asso...

Qing
Casual Listener
Hi, I have contacted spotify before regarding my account being hacked, the security issue is now solved but I need to transfer my subscription to another account. I was told by the previous agent to ...
2017-10-01 5:22:01 PM
2017-10-01 8:21:56 PM
Maxim
Spotify Star
184 Views
1 replies
0 likes

184 Views
1 replies
0 likes

Superuser Contribution 1

I canceled before payment account still active want to cancel and get money back

Gian0711
Newbie
I canceled before payment account still active want to cancel and get money back
2017-09-30 11:39:19 PM
2017-10-01 7:53:50 PM
user-removed
Not applicable
151 Views
1 replies
0 likes

151 Views
1 replies
0 likes

Solved!! Deleted FB

I'm being charged by my credit card company for premium I don't want and no longer can access. I can't access my deleted FB account to go in and fix anything. Should I talk to my credit card company and have them start to refuse the charges???? I've ...

SpotifyAngry
Casual Listener
I'm being charged by my credit card company for premium I don't want and no longer can access. I can't access my deleted FB account to go in and fix anything. Should I talk to my credit card company ...
2017-09-30 12:04:51 AM
2017-10-01 7:42:34 PM
imattolo
Community Legend
291 Views
3 replies
0 likes

291 Views
3 replies
0 likes

Superuser Contribution Problema com pagamendo

Eu tento ativar o spotfy premium e tem os 30 dias gratis da oferta, a compra da certo, chega notificação no meu celular de que a compra foi realizada com sucesso mas não ativa. E aparece uma mensagem que esta na print

zAstaroTh
Newbie
Eu tento ativar o spotfy premium e tem os 30 dias gratis da oferta, a compra da certo, chega notificação no meu celular de que a compra foi realizada com sucesso mas não ativa. E aparece uma mensagem...
2017-09-30 12:04:17 AM
2017-10-01 7:37:23 PM
user-removed
Not applicable
168 Views
1 replies
0 likes

168 Views
1 replies
0 likes

Superuser Contribution Need to cancel sons account

I gave my son my credit card number for a spotify account. He has since run away and I need to cancel the account, but I dont have his user name or password. Please advise.

Jessicadawn6247
Newbie
I gave my son my credit card number for a spotify account. He has since run away and I need to cancel the account, but I dont have his user name or password. Please advise.
2017-10-01 3:09:48 PM
2017-10-01 7:14:26 PM
user-removed
Not applicable
215 Views
1 replies
0 likes

215 Views
1 replies
0 likes

Removed from family plan, will I loose my account/music

Hi, I have previously been included in a spotify family plan and now the plan is bening cancelled. Will I be able to sign up to premium myself with my existing account or will I loose my existing playlists and music etc. Thanks,Kate

katiejean1
Newbie
Hi, I have previously been included in a spotify family plan and now the plan is bening cancelled. Will I be able to sign up to premium myself with my existing account or will I l...
2017-10-01 7:02:22 PM
2017-10-01 7:08:52 PM
imattolo
Community Legend
236 Views
1 replies
0 likes

236 Views
1 replies
0 likes

Can't change my country and my subscription plan

Hello, I've recently moved from Poland - Canada - Vietnam.My Spotify account was previously linked to my Polish Visa card (which is now cancelled since I left) so I wanted to switch it over to my Vietnamese card. When I go into my profile to edit I c...

alyssa-mt
Newbie
Hello, I've recently moved from Poland - Canada - Vietnam. My Spotify account was previously linked to my Polish Visa card (which is now cancelled since I left) so I wanted to switch it ove...
2017-10-01 3:40:03 PM
2017-10-01 7:03:06 PM
imattolo
Community Legend
299 Views
1 replies
0 likes

299 Views
1 replies
0 likes

Superuser Contribution Cancelación de cuenta Premiun

Luego de cancelar mi cuenta Premiun, puedo seguir utilizando el Spotify sin que se me cobre la mensualidad?... Sobretodo escuchar las descargas que he realizado.

Harold_CF
Newbie
Luego de cancelar mi cuenta Premiun, puedo seguir utilizando el Spotify sin que se me cobre la mensualidad?... Sobretodo escuchar las descargas que he realizado.
2017-10-01 4:01:03 PM
2017-10-01 6:42:46 PM
user-removed
Not applicable
198 Views
1 replies
0 likes

198 Views
1 replies
0 likes

spotify did not charge on the set date

spotify was supposed to charge me on the 28th of last month( september) which did not happen. i own a family account.

vincent881892
Newbie
spotify was supposed to charge me on the 28th of last month( september) which did not happen. i own a family account.
2017-10-01 5:00:53 PM
98 Views
0 replies
0 likes

98 Views
0 replies
0 likes

Paid the subscription but still in free trial

OI already paid my 3 months subscription worth 387pesos but still im in free trial...is there any way that spotify can fix it?

Antegellaine
Casual Listener
OI already paid my 3 months subscription worth 387pesos but still im in free trial...is there any way that spotify can fix it?
2017-10-01 11:50:14 AM
2017-10-01 4:34:27 PM
imattolo
Community Legend
190 Views
3 replies
0 likes

190 Views
3 replies
0 likes

Charged regular and student price

I have been charged the regular price and the student price for spotify since Feb 2017. My debit card statement has a lot of transactions on it so the transcript is usually pretty messy. Tonight, I discovered spotify has been charging me twice per mo...

masonS13
Casual Listener
...isputes privately, so I'll make their blunder public on this forum. So I suppose my question is threefold: 1) how can I get in touch with spotify so I don't have to use a their round-about way of c...
2017-10-01 6:57:47 AM
2017-10-01 3:59:21 PM
masonS13
Casual Listener
185 Views
2 replies
0 likes

185 Views
2 replies
0 likes

Voucher redemption

Is there a limit to how much credit you can have? I now have a subscription until March 2019 but it won't accept a £10 gift card. Have I reached the maximum credit?

Nabcb
Newbie
Is there a limit to how much credit you can have? I now have a subscription until March 2019 but it won't accept a £10 gift card. Have I reached the maximum credit?
2017-10-01 2:57:25 PM
133 Views
0 replies
0 likes

133 Views
0 replies
0 likes

Betalen

Ik krijg steeds een melding dat ik mijn betaalgrgevens moet bij werken ik heb nu 3 maanden gratis gehad nu wil ik betalen maar hoe ??

SherryK
Newbie
Ik krijg steeds een melding dat ik mijn betaalgrgevens moet bij werken ik heb nu 3 maanden gratis gehad nu wil ik betalen maar hoe ??
2017-10-01 1:24:50 PM
2017-10-01 1:40:34 PM
Hubo
Community Legend
207 Views
1 replies
0 likes

207 Views
1 replies
0 likes

Charged twice per month

I was double charged this month and god knows how manu months i just looked at my apple receipts, whats the solution for this

Magnumtrunks127
Newbie
I was double charged this month and god knows how manu months i just looked at my apple receipts, whats the solution for this
2017-10-01 4:42:24 AM
2017-10-01 12:19:44 PM
Tom
Community Legend
154 Views
1 replies
0 likes

154 Views
1 replies
0 likes

Money

Spotify took money out of my bank account and I don't even have premium

N_leeann44
Newbie
Spotify took money out of my bank account and I don't even have premium
2017-10-01 4:53:44 AM
2017-10-01 12:18:23 PM
Tom
Community Legend
137 Views
1 replies
0 likes

137 Views
1 replies
0 likes

Solved!! Spotify Premium Plan

So I've been keeping track of the 3-month Summer session for the Spotify Premium offered back in June, and today's the last day. I just cancelled my plan, but my account overview says, "Your Premium plan will end on 10/26/17 and you will no longer ha...

emmy_spotify
Newbie
So I've been keeping track of the 3-month Summer session for the Spotify Premium offered back in June, and today's the last day. I just cancelled my plan, but my account overview says, "Your Pr...
2017-10-01 6:58:16 AM
2017-10-01 12:13:41 PM
Tom
Community Legend
294 Views
1 replies
0 likes

294 Views
1 replies
0 likes

Spotify Smart Payment Fail

When I enter my number and click continue all i get is "Oops something went wrong. Try contacting our support team" How do i fix this please?

Kingjack16
Newbie
When I enter my number and click continue all i get is "Oops something went wrong. Try contacting our support team" How do i fix this please?
2017-10-01 9:52:33 AM
2017-10-01 11:53:36 AM
user-removed
Not applicable
208 Views
1 replies
0 likes

208 Views
1 replies
0 likes

Spotify took the money. But the account is still free

Pls help

Ercanoktelik
Newbie
Pls help
2017-10-01 10:44:05 AM
2017-10-01 11:39:26 AM
helpBound
Regular
139 Views
1 replies
0 likes

139 Views
1 replies
0 likes

Your Time Capsule - Country?

My wife and I share a family plan in the UK, both same country, same address. My Time Capsule works great, giving lots of songs from great times. My wife though is Japanese, and her playlist gives her lots of songs as though she were brought up in th...

Senninha
Newbie
My wife and I share a family plan in the UK, both same country, same address. My Time Capsule works great, giving lots of songs from great times. My wife though is Japanese, and her playlist gives he...
2017-10-01 8:48:12 AM
2017-10-01 9:25:12 AM
Maxim
Spotify Star
227 Views
1 replies
0 likes

227 Views
1 replies
0 likes

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