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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52620 Views
  • 23 replies
  • 4 likes
  • 52620 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32946 Views
  • 19 replies
  • 2 likes
  • 32946 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Rodrigorsr
  • Visitor
  • 22201 Views
  • 9 replies
  • 1 likes
  • 22201 Views
  • 9 replies
  • 1 likes

Change my plan from family to premium

I am trying to change my plan from family to premium but the system says that wasn't possible to change and that I have to try it later. I am trying since yesterday but i haven't succeeded

  • Casual Listener
  • I am trying to change my plan from family to premium but the system says that wasn't possible to change and that I have to try it later. I am trying since yesterday but i haven't succeeded
  • Maxim
  • Spotify Star
  • 96 Views
  • 3 replies
  • 0 likes
  • 96 Views
  • 3 replies
  • 0 likes

premium channels

hi! I'm trying to register to get the premium for 3 mos however i keep on receiving an error message saying "oops something went wrong.." i preferred smart as my provider for the payment. i have enough credits on that to make sure that the transactio...

  • Newbie
  • hi! I'm trying to register to get the premium for 3 mos however i keep on receiving an error message saying "oops something went wrong.." i preferred smart as my provider for the payment. i have enou...
  • 70 Views
  • 0 replies
  • 0 likes
  • 70 Views
  • 0 replies
  • 0 likes

Where is my premium?

So, here's the thing. I have a premium account on Spotify and after my free trial, I bought Spotify so I could listen to it. The next following days, I could listen to it whenever I wanted. It's not that case anymore. On my phone it says that I have ...

  • Casual Listener
  • So, here's the thing. I have a premium account on Spotify and after my free trial, I bought Spotify so I could listen to it. The next following days, I could listen to it whenever I wanted. It's not ...
  • jbshiit
  • Newbie
  • 170 Views
  • 5 replies
  • 1 likes
  • 170 Views
  • 5 replies
  • 1 likes

Hi, I've a

Hi, I have a problem with my account Every month I pay for a premium subscription but if I check my account it seems to be a free subscription. How can it be?(I've already tried to log off and log in again, but it doesn't work. And I've never created...

  • Visitor
  • Hi, I have a problem with my account  Every month I pay for a premium subscription but if I check my account it seems to be a free subscription. How can it be? (I've already tried to log off a...
  • user-removed
  • Not applicable
  • 89 Views
  • 2 replies
  • 0 likes
  • 89 Views
  • 2 replies
  • 0 likes

Family adress

Hi, I've got problem with spotify for family. My brother send me the invite mail and I completed it, wrote the address well but for 20 tries it tells me it's wrong address and I can't use Spotify

  • Newbie
  • Hi, I've got problem with spotify for family. My brother send me the invite mail and I completed it, wrote the address well but for 20 tries it tells me it's wrong address and I can't use Spotify
  • kejt_
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Spotify connecting issue

One of my friends had gotten spotify premium and he is staying in iran for couple of reasons right now and the premium is not working there though it should work in all countries outside your origin country when the subscription is premium. He said t...

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  • Newbie
  • One of my friends had gotten spotify premium and he is staying in iran for couple of reasons right now and the premium is not working there though it should work in all countries outside your or...
  • 88 Views
  • 0 replies
  • 1 likes
  • 88 Views
  • 0 replies
  • 1 likes

No pin was sent on.my number

I availed tje.s months premium but no pin was sent to.me

  • Newbie
  • I availed tje.s months premium but no pin was sent to.me
  • 67 Views
  • 0 replies
  • 0 likes
  • 67 Views
  • 0 replies
  • 0 likes

I AM ON PREMIUM BUT IT SUDDENLY BECAME FREE SUBSCRIPTION!!!! PLS HELP

Hi. I am still supposed to be on Spotify Premium but this morning when I woke up, it's already a FREE SUBSCRIPTION. This is very disappointing because I have used my spotify for a week or so right after I registered for a premium subscription. I doub...

  • Newbie
  • Hi. I am still supposed to be on Spotify Premium but this morning when I woke up, it's already a FREE SUBSCRIPTION. This is very disappointing because I have used my spotify for a week or so right af...
  • kejt_
  • Community Legend
  • 784 Views
  • 1 replies
  • 0 likes
  • 784 Views
  • 1 replies
  • 0 likes

Can't buying premium

Everything is going well i made the payment , after 3d secure it sent me to payment for premium page, they got money from my card i can see that but still sends me to payment page.NOTE: İ got money back to my card??

  • Newbie
  • Everything is going well i made the payment , after 3d secure it sent me to payment for premium page, they got money from my card i can see that but still sends me to payment page. NOTE: İ got money...
  • 65 Views
  • 0 replies
  • 0 likes
  • 65 Views
  • 0 replies
  • 0 likes

First premium

I paid for the first premium which is for 3 mos. But it wont allow me to download songs and listen to them offline. Please help.

  • Newbie
  • I paid for the first premium which is for 3 mos. But it wont allow me to download songs and listen to them offline. Please help.
  • gryffyn
  • Roadie
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Premium Abonnement 3 mois payé mais toujours Free

Bonjour tout est dans le titre, j,'ai souscrit aujourd'hui à un abonnement de 3 mois en premium pour 0.99€ , le reçu a bien été reçu par mail et pourtant mon compte est toujours free... que dois-je faire ?c,'est la premeire fosi que je passerai en pr...

  • Casual Listener
  • Bonjour tout est dans le titre, j,'ai souscrit aujourd'hui à un abonnement de 3 mois en premium pour 0.99€ , le reçu a bien été reçu par mail et pourtant mon compte est toujours free... que dois-je f...
  • Sho0ter44
  • Casual Listener
  • 78 Views
  • 1 replies
  • 1 likes
  • 78 Views
  • 1 replies
  • 1 likes

Jeg er en premium kunde

HeiJeg er en premium kunde og har vært det i mange år. Nå har jeg fått et problem med å spille ønskede spillelister of-line og on-line på min Iphone. Kan kun spille Shuffel Play.Om jeg åpner for Download, får jeg en tilbakemelding som sier ........."...

  • Newbie
  • Hei Jeg er en premium kunde og har vært det i mange år. Nå har jeg fått et problem med å spille ønskede spillelister of-line og on-line på min Iphone. Kan kun spille Shuffel Play. Om jeg åpner for ...
  • 77 Views
  • 0 replies
  • 0 likes
  • 77 Views
  • 0 replies
  • 0 likes

Paid for Premium trail but it isn't working.

I paid for the 099p 3 month deal with out realsing it was for new users before. I have had premium before through my phone service but never brought it directly. The premimum worked on my PC for a while but not on the other apps and doesn't seem to w...

  • Newbie
  • I paid for the 099p 3 month deal with out realsing it was for new users before. I have had premium before through my phone service but never brought it directly.   The premimum worked on my PC...
  • 66 Views
  • 0 replies
  • 0 likes
  • 66 Views
  • 0 replies
  • 0 likes

Paid for wrong user!

Hallo! I just paid Spotify premium for 3 months, But with wrong user! What should i do??

  • Newbie
  • Hallo! I just paid Spotify premium for 3 months, But with wrong user! What should i do??
  • kejt_
  • Community Legend
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Spotify premium

I just bought Spotify premium but now all my music that I had on my account was deleted

  • Visitor
  • I just bought Spotify premium but now all my music that I had on my account was deleted
  • Maxim
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

PIN number not sent

I have been trying to activate the premium version for at least an hour now and I have not received the pin code. I used the Globe option to activate it but I still haven't received any pin code.

  • Newbie
  • I have been trying to activate the premium version for at least an hour now and I have not received the pin code. I used the Globe option to activate it but I still haven't received any pin code.
  • Marlito
  • Casual Listener
  • 220 Views
  • 2 replies
  • 0 likes
  • 220 Views
  • 2 replies
  • 0 likes

Payment failed

I have a load but it says i have insufficient prepaid load

  • Newbie
  • I have a load but it says i have insufficient prepaid load
  • 38 Views
  • 0 replies
  • 0 likes
  • 38 Views
  • 0 replies
  • 0 likes

Solved!! I'm in premium but my app says Free

I paid for a spotify premium last May 30 2017. I used premium by then and I realized that my account was back to free today June 20. It was not a month of use. I already tried re-logging in in my app but it still says free.

  • Casual Listener
  • I paid for a spotify premium last May 30 2017. I used premium by then and I realized that my account was back to free today June 20. It was not a month of use. I already tried re-logging in in my app...
  • marievitek5218
  • Newbie
  • 552 Views
  • 41 replies
  • 0 likes
  • 552 Views
  • 41 replies
  • 0 likes

Payment failed

I made my payment yesterday and it was successful but i cant view my receipt also i have notifactions that my account is about to expire I check my prepaid and it was deducted successfully

  • Regular
  • I made my payment yesterday and it was successful but i cant view my receipt also i have notifactions that my account is about to expire I check my prepaid and it was deducted successfully
  • 43 Views
  • 0 replies
  • 0 likes
  • 43 Views
  • 0 replies
  • 0 likes