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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5341 Views
  • 23 replies
  • 2 likes
  • 5341 Views
  • 23 replies
  • 2 likes

oops, seems your card or payment provider is having a bad day

hi, new here. i've been trying to buy premium spotify like a week now. nothing works, tried it from phone, pc, other internet, celular data, tried other payment methods... nothing. Spotify just wont accept my money! i searched for help, found that pe...

  • Casual Listener
  • hi, new here. i've been trying to buy premium spotify like a week now. nothing works, tried it from phone, pc, other internet, celular data, tried other payment methods... nothing. Spotify just wont ...
  • user-removed
  • Not applicable
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Subscription

This is **bleep**ing me right off it's about time you got a customer service number. It's unsubscribed me when I've first 3months for £9.99 and the 3months aren't up yet.

  • Newbie
  • This is **bleep**ing me right off it's about time you got a customer service number. It's unsubscribed me when I've first 3months for £9.99 and the 3months aren't up yet.
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

Premium account changed suddenly to free account

My account changed without notification from Premium to Free???What do I have to do? Create a new Premium account? I don't want t pay double...

  • Newbie
  • My account changed without notification from Premium to Free??? What do I have to do? Create a new Premium account? I don't want t pay double...
  • 111 Views
  • 0 replies
  • 0 likes
  • 111 Views
  • 0 replies
  • 0 likes

Signed up for Spotify premium through vodafone but cant get it setup.

I had Spotify premium already but signed up for vodafone entertainment pack for the free extra data. They sent me a link in a text message to selet which entertainment package I want to be using. When I select spotify it keeps telling mer I already h...

  • Casual Listener
  • I had Spotify premium already but signed up for vodafone entertainment pack for the free extra data.   They sent me a link in a text message to selet which entertainment package I want to be u...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Superuser Contribution No puedo cancelar con mi tarjeta el plan.

Hola amigoshe intentado muchas veces de pagar mi plan y seguir con mi premiun familiar como lo he hecho hace un tiempo con tarjetas visa virtual y todo bien pero ahorar me ha sido imposible.Necesito ayuda y saber que pasa.Cual es el problemaatento a ...

  • Casual Listener
  • Hola amigos he intentado muchas veces de pagar mi plan y seguir con mi premiun familiar como lo he hecho hace un tiempo con tarjetas visa virtual y todo bien pero ahorar me ha sido imposible. Neces...
  • ivansucho
  • Casual Listener
  • 236 Views
  • 2 replies
  • 0 likes
  • 236 Views
  • 2 replies
  • 0 likes

How can i see if i'm on 7 day free trial?

So i downloaded spotify for the first time ever and i dont remember anymore if i clicked on the 7 day free trial or not. I can stream my music but as for now i cant pay for the full version thats why i wanted to try it out but i was kinda scared clic...

  • Newbie
  • So i downloaded spotify for the first time ever and i dont remember anymore if i clicked on the 7 day free trial or not. I can stream my music but as for now i cant pay for the full version thats why...
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

Solved!! Subscription Status

Is there a way in the mobile app to see if one is on Premium or free subscription ?Thanx Trev

  • Newbie
  • Is there a way in the mobile app to see if one is on Premium or free subscription ? Thanx Trev
  • ItsJamesJ
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Family account invitation ( I can't redeem my code)

Hi,My roommate invited me to family account. I received an invitation by mail. I clicked "Accept Invitation" but loading bar keeps loading and nothing happens.

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  • Newbie
  • Hi, My roommate invited me to family account. I received an invitation by mail. I clicked "Accept Invitation" but loading bar keeps loading and nothing happens.
  • itsanne
  • Casual Listener
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Hi

Hello! My spotify tunes down 3-4 time at an hour.  Why? I have premium..

  • Newbie
  • Hello! My spotify tunes down 3-4 time at an hour.  Why? I have premium..
  • 94 Views
  • 0 replies
  • 0 likes
  • 94 Views
  • 0 replies
  • 0 likes

Spotify doesn't recognize me anymore as premium user after changing password

Hi, After logging out and changing my password on Spotify and logging in again, I am not recognized as premium user anymore. Spotify asks me for an upgrade, but I am already premium user since years. Should I upgrade again? Or is Spotify charging dou...

  • Visitor
  • Hi,   After logging out and changing my password on Spotify and logging in again, I am not recognized as premium user anymore. Spotify asks me for an upgrade, but I am already premium user sin...
  • Bartberg2
  • Newbie
  • 337 Views
  • 2 replies
  • 0 likes
  • 337 Views
  • 2 replies
  • 0 likes

Spotify Charged My Card, But Still thinks I'm a Free User

My Spotify was supposed to renew a couple days ago on the 17th, I went onto my account page on the 16th to cancel my subscription, but it told me I was a Free user and even offered me a 30-day free trial. I just want to cancel but decide to wait and ...

  • Casual Listener
  • My Spotify was supposed to renew a couple days ago on the 17th, I went onto my account page on the 16th to cancel my subscription, but it told me I was a Free user and even offered me a 30-day f...
  • 122 Views
  • 0 replies
  • 1 likes
  • 122 Views
  • 0 replies
  • 1 likes

Problems con premium

Tengo Spotify premium, me deja descargar canciones, escuchalas offline pero no me permite cambiar Las canciones. Que puede ser?

  • Newbie
  • Tengo Spotify premium, me deja descargar canciones, escuchalas offline pero no me permite cambiar Las canciones. Que puede ser?
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Solved!! How to cancel Spotify premium

Hi I'm wondering how do I cancel my subscription to premium because It getting to expensive for me?

  • Newbie
  • Hi I'm wondering how do I cancel my subscription to premium because It getting to expensive for me?
  • alexjviedma
  • Casual Listener
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution False buy

I was charged $20 for Spotify premium when I never applied for premium is there any way I can get a refund?

  • Newbie
  • I was charged $20 for Spotify premium when I never applied for premium is there any way I can get a refund? 
  • Aichel
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium help please

Hi i was paid the premium money buy my premium is not work please help me.spotify student package.

  • Newbie
  • Hi i was paid the premium money buy my premium is not work please help me. spotify student package.
  • Aichel
  • Roadie
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague por premium y no lo puedo utilizar

Pague por un plan familiar, todos los miembros que he puesto pueden utilizar correctamente la sesión pero yo aparezco como spotfyfree. Envio una invitación a mi correo para poder iniciar sesión pero me envia a una oahuna de pagos.

  • Newbie
  • Pague  por  un  plan  familiar,   todos  los miembros  que he puesto  pueden  utilizar  correctamente  la sesión  pero  yo aparezco &n...
  • Aichel
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Solved!! Foi pago e o spotify não reconhece

Boa tarde, foi feito o pagamento normalmente do Spotify em meu cartão já cadastrado no spotify e estou sendo informado que não foi feito. Entrei em contato com o AmericanExpress e foi confirmado a ação de cobrança, assim solicito que verifiquem e cor...

  • Visitor
  • Boa tarde, foi feito o pagamento normalmente do Spotify em meu cartão já cadastrado no spotify e estou sendo informado que não foi feito. Entrei em contato com o AmericanExpress e foi confirmado a aç...
  • rhomullo
  • Newbie
  • 2203 Views
  • 19 replies
  • 5 likes
  • Premium
  • 2203 Views
  • 19 replies
  • 5 likes

Superuser Contribution Nao consigo pagar nem com cartão de crédito e nem com boleto.Aparece a mensagem"Opa algo deu errado"

No momento que estou pagando seja com cartão ou pra tirar o boleto aparece a seguinte mensagem " Opa algo deu errado, tente novamente mais tarde ". Estou tentando pagar há 15 dias e não consigo

  • Newbie
  • No momento que estou pagando seja com cartão ou pra tirar o boleto aparece a seguinte mensagem " Opa algo deu errado, tente novamente mais tarde ". Estou tentando pagar há 15 dias e não consigo 
  • Aichel
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution NO PUEDO ACCEDER

BUENAS TAARDES ME LLEGO UN CORREO PARA CONFIRMAR MI CUENTA, PERO NO ME DI CUENTA DE QUE HABIA LLEGADO, HASTA AHORA QUE ME DICE QUE MI SUSCRIPCION ES GRATIS TENEMOS CUENTA PREMIUM PERO YA NO ME DEJA ACCEDER, COMO LE PUEDO HACER??YA ME ENVIARON NUEVAME...

  • Newbie
  • BUENAS TAARDES ME LLEGO UN CORREO PARA CONFIRMAR MI CUENTA, PERO NO ME DI CUENTA DE QUE HABIA LLEGADO, HASTA AHORA QUE ME DICE QUE MI SUSCRIPCION ES GRATIS    TENEMOS CUENTA PREMIUM PERO ...
  • Aichel
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

tarjeta de regalo

compre una tarjeta de regalo, pero cuando ingreso el código me dice que no es válido, y no se a qué se deba ya que fui a la tienda donde la compre y me dijeron que ya estaba activado, espero que me puedan ayudar, gracias

  • Newbie
  • compre una tarjeta de regalo, pero cuando ingreso el código me dice que no es válido, y no se a qué se deba ya que fui a la tienda donde la compre y me dijeron que ya estaba activado, espero que me p...
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes