Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 146214 Views
- 99 replies
- 12 likes
- 146214 Views
- 99 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 16946 Views
- 27 replies
- 4 likes
- 16946 Views
- 27 replies
- 4 likes
I can't log into my account
I can’t log into the account on which the subscription is active, because I don’t have access to the email with which I registered and funds continue to be debited from me
- I can’t log into the account on which the subscription is active, because I don’t have access to the email with which I registered and funds continue to be debited from me
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- Roadie
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
Superuser Contribution Trouble with adding a family member to DUO plan
PlanPremiumCountryKyrgyzstanDeviceiPhone 12 Pro Max My Question or Issue I am trying to add my wife to the duo plan. But even though we both have the exact same address, it keeps on saying that we have different addresses, even going as far as to say...
- Plan Premium Country Kyrgyzstan Device iPhone 12 Pro Max My Question or Issue I am trying to add my wife to the duo plan. But even though we both have the exact same address, i...
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- Moderator
- 276 Views
- 3 replies
- 0 likes
- 276 Views
- 3 replies
- 0 likes
how is possible to pay my subscription annually ?
I want to pay my subscription annually and not same month ?
- I want to pay my subscription annually and not same month ?
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- Spotify Star
- 240 Views
- 1 replies
- 0 likes
- 240 Views
- 1 replies
- 0 likes
Transfer subscription from Deutsche Telekom to direct
Plan PremiumCountry GermanyDeviceall My Question or Issuei have an individual premium subscription that I signed up for via Deutsche Telekom (money collected via my phone bill). Now I leave Deutsche Telekom but want to keep my spotify subscription. S...
- Plan Premium Country Germany Deviceall My Question or Issue i have an individual premium subscription that I signed up for via Deutsche Telekom (money collected via my phone bill).&n...
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- Spotify Star
- 282 Views
- 3 replies
- 0 likes
- 282 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Upgrade a 12 month subscription to Duo
I've got a 12 month subscription to Spotify Premium which expires Dec 2020, but I'd like to upgrade this to Spotify Duo. Is it possible to do this? Can I pay the excess (£3.00) monthly or can I only do this once my subscription expires?
- I've got a 12 month subscription to Spotify Premium which expires Dec 2020, but I'd like to upgrade this to Spotify Duo. Is it possible to do this? Can I pay the excess (£3.00) monthly or can I only ...
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- Visitor
- 15318 Views
- 10 replies
- 0 likes
- 15318 Views
- 10 replies
- 0 likes
Can't I pay annually?
Just finished my free trial off and made my first monthly payment by credit card. I prefer to pay annually but can't find that option anywhere on the website. I'm doing all of this on a computer, (not a mobile device)Where is that option??
- Just finished my free trial off and made my first monthly payment by credit card. I prefer to pay annually but can't find that option anywhere on the website. I'm doing all of this on a computer, (no...
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- Spotify Star
- 297 Views
- 3 replies
- 1 likes
- 297 Views
- 3 replies
- 1 likes
Premium Duo Address Error
Please Help. I am not getting lucky to activate the 2nd subscription , we are in the same country and address . Thank you Edgard
- Please Help. I am not getting lucky to activate the 2nd subscription , we are in the same country and address . Thank you Edgard
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- Spotify Star
- 170 Views
- 2 replies
- 0 likes
- 170 Views
- 2 replies
- 0 likes
Solved!! Free plan option not showing up
I dont know why but after i used my 1 month free premium trial on spotify, there is no option to cancel premium or go to the free plan.
- I dont know why but after i used my 1 month free premium trial on spotify, there is no option to cancel premium or go to the free plan.
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- Spotify Star
- 738 Views
- 3 replies
- 0 likes
- 738 Views
- 3 replies
- 0 likes
Solved!! Time of billing cycle when to change to duo plan
Hi & thanks in advancePlanPremiumCountryireland Device(iPhone RX Operating System(iOS 17 My Question or IssueI want to change to duo from my premium acc but am I better changing late in my billing cycle or early so it’s more cost effective? thanks
- Hi & thanks in advance Plan Premium Country ireland Device (iPhone RX Operating System (iOS 17 My Question or Issue I want to change to duo from my premium acc but...
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- Spotify Star
- 1092 Views
- 3 replies
- 0 likes
- 1092 Views
- 3 replies
- 0 likes
Superuser Contribution cant pay premium account
PlanFree/PremiumCountryArgentinaMy Question or IssueSpotify denied my payment : triying to pay with visa card in Argentina:´´Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago. Visita nuestra página...
- Plan Free/Premium Country Argentina My Question or Issue Spotify denied my payment : triying to pay with visa card in Argentina: ´´Se produjo un error con el pago. Inténtalo de nuevo, usa otra ...
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- Moderator
- 664 Views
- 9 replies
- 0 likes
- 664 Views
- 9 replies
- 0 likes
Solved!!Superuser Contribution What happens to downloads if I cancel premium
Mainly do I still keep audiobooks that I downloaded?
- Mainly do I still keep audiobooks that I downloaded?
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- Moderator
- 6322 Views
- 3 replies
- 1 likes
- 6322 Views
- 3 replies
- 1 likes
Scam mail about subcription
Hello, i got a duo plan together with my mother. And she got mail thats it been cancelled but i did nothing. So i don’t know what to think. And im confused since i did not cancel it.this is a photo of the mail (sorry the mail is in dutch) is this mai...
- Hello, i got a duo plan together with my mother. And she got mail thats it been cancelled but i did nothing. So i don’t know what to think. And im confused since i did not cancel it.this is a photo o...
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- Spotify Star
- 297 Views
- 1 replies
- 0 likes
- 297 Views
- 1 replies
- 0 likes
Changing from Premium individual plan to family premium plan. I was invited by my spouse but
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I switch between plans without losing my content?
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue How do ...
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- Spotify Star
- 209 Views
- 1 replies
- 0 likes
- 209 Views
- 1 replies
- 0 likes
Spotify Premium
I cannot buy Spotify premium as ,whenever I try to purchase it through the website (not the app), it says I am not eligible for the free trial. However, I cannot find any option where I can buy premium without the free trial. Help would be appreciate...
- I cannot buy Spotify premium as ,whenever I try to purchase it through the website (not the app), it says I am not eligible for the free trial. However, I cannot find any option where I can buy premi...
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- Spotify Star
- 553 Views
- 1 replies
- 0 likes
- 553 Views
- 1 replies
- 0 likes
reembolso
eu paguei por um plano premium e acabei esquecendo de cancelar e foi cobrado a taxa e queria meu reembolso, não utilizei o spotify premium desde que foi cobrado na minha conta então tenho o direito do meu dinheiro de volta.
- eu paguei por um plano premium e acabei esquecendo de cancelar e foi cobrado a taxa e queria meu reembolso, não utilizei o spotify premium desde que foi cobrado na minha conta então tenho o direito d...
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- Spotify Star
- 1085 Views
- 3 replies
- 1 likes
- 1085 Views
- 3 replies
- 1 likes
Superuser Contribution Planes premium
Aún existen planes premium para universitarios??
- Aún existen planes premium para universitarios??
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- Moderator
- 169 Views
- 1 replies
- 0 likes
- 169 Views
- 1 replies
- 0 likes
How can I purchase an audiobook with spotify premium plan?
i cannot seem to be ale to buy a book that i have started listening to. I dont want to buy top up hours, since i may want to listen to this book again. I have already used my 15 hours for the billing cycle and would like to be able to finish my book....
- i cannot seem to be ale to buy a book that i have started listening to. I dont want to buy top up hours, since i may want to listen to this book again. I have already used my 15 hours for the billing...
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- Spotify Star
- 234 Views
- 1 replies
- 0 likes
- 234 Views
- 1 replies
- 0 likes
Cant add another person to Premium Duo
Hello, i had premium duo with my mom but she cant pay anymore so it got cancelled.Than i got premium duo in another country but i couldnt add her so i waited till it got cancelled and than got it again.Now i got the premium duo and it says that i can...
- Hello, i had premium duo with my mom but she cant pay anymore so it got cancelled. Than i got premium duo in another country but i couldnt add her so i waited till it got cancelled and than got it a...
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- Spotify Star
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
Solved!! Premium duo payment but still not premium
PlanPremium DuoCountryPortugalDeviceOppo A53sOperating SystemAndroid 12 I'm a premium duo user for a little while but today I've got an error message saying that I'm no longer a premium user on the Spotify app because of a failed payment.So I added m...
- Plan Premium Duo Country Portugal Device Oppo A53s Operating System Android 12 I'm a premium duo user for a little while but today I've got an error message saying that I'm no longer ...
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- Casual Listener
- 260 Views
- 1 replies
- 0 likes
- 260 Views
- 1 replies
- 0 likes
Solved!! Ошибка: Sorry, you are not eligible for that plan. Here are some other ways to get Premium.
CountryБеларусь My Question or IssueЯ пытаюсь возобновить студенческую подписку. Верификацию прошёл на студента, но выбрать сам тариф у меня не получается. VPN не пользуюсь. Страна указана верно в настройках аккаунта. В чём может быть причина?
- Country Беларусь My Question or Issue Я пытаюсь возобновить студенческую подписку. Верификацию прошёл на студента, но выбрать сам тариф у меня не получается. VPN не пользуюсь. Страна указа...
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- 1394 Views
- 0 replies
- 0 likes
- 1394 Views
- 0 replies
- 0 likes