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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

151600 Views

69 replies

10 likes

Premium for Family
  • 151600 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

97446 Views

89 replies

4 likes

  • 97446 Views
  • 89 replies
  • 4 likes

How do I change from Premium Duo to Premium Individual

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Bittencourt

Spotify Star

587 Views

1 replies

0 likes

  • 587 Views
  • 1 replies
  • 0 likes

Superuser Contribution My saldo have been paid but my account didn't change to premium

I've buy my premium mini through OVO but my account didn't change to premium. My balance have been cutted.PlanPremiumCountryIndonesiaDeviceRedmi 12 4GOperating SystemAndroid 14 My Question or IssueHow to solve this problem?

Visitor

I've buy my premium mini through OVO but my account didn't change to premium. My balance have been cutted. Plan Premium Country Indonesia Device Redmi 12 4G Operating System Android 14 &nbsp...

Eni

Moderator

818 Views

1 replies

1 likes

  • 818 Views
  • 1 replies
  • 1 likes

Superuser Contribution Převod účtu

Dobrý den přeji, potřebovala bych poradit. Mám účet na Spotify pod bývalým partnerem, jelikož spolu už v jedné domácnosti nežijeme, chci si založit účet vlastní a zkontrolovat si, zda se mi převedla veškerá hudba. Když si chci založit nový účet - píš...

Visitor

Dobrý den přeji, potřebovala bych poradit.   Mám účet na Spotify pod bývalým partnerem, jelikož spolu už v jedné domácnosti nežijeme, chci si založit účet vlastní a zkontrolovat si, zda se mi ...

Joan

Moderator

1611 Views

1 replies

0 likes

  • 1611 Views
  • 1 replies
  • 0 likes

I purchased premium, but my family accout set it back to free

I purchased a premium account for 12 Months, but after joining a family accout it will be set back to free after just 2 months... how do I get back into my premium individual plan?

Visitor

I purchased a premium account for 12 Months, but after joining a family accout it will be set back to free after just 2 months... how do I get back into my premium individual plan?

Maxim

Spotify Star

593 Views

1 replies

0 likes

  • 593 Views
  • 1 replies
  • 0 likes

Existing Individual Plan, Offered 2 months Duo Trial For Free But Can't Upgrade

I was on an individual plan and saw that there was a promotion for Duo plan at the same price (AUD13.99) for two months and then at the end of the trial, being charged $19.99 However, I struggled to upgrade it with error showing each time. I decided ...

Visitor

I was on an individual plan and saw that there was a promotion for Duo plan at the same price (AUD13.99) for two months and then at the end of the trial, being charged $19.99   However, I stru...

Maxim

Spotify Star

1017 Views

1 replies

0 likes

  • 1017 Views
  • 1 replies
  • 0 likes

I am paying for Premium but do not have the perks like no ads between songs

Hey everyone!! I have been a long time user of Spotify, it truly is a great service! I always listen to music while I am at work or surfing the net. That all said, I have been paying for Premium (individual) status, but still have ads between songs. ...

Visitor

Hey everyone!! I have been a long time user of Spotify, it truly is a great service! I always listen to music while I am at work or surfing the net. That all said, I have been paying for Premium (ind...

Maxim

Spotify Star

739 Views

1 replies

0 likes

  • 739 Views
  • 1 replies
  • 0 likes

France To Canada (Country, Address, Payment, Premium Familly)

Hello !I've been using Spotify Premium Familly with my wife and children for many years now. The account was created in France in 2010. I've moved from France to Québec (Canada) and no longer have my French bank account. I want to update my country, ...

Newbie

Hello ! I've been using Spotify Premium Familly with my wife and children for many years now. The account was created in France in 2010. I've moved from France to Québec (Canada) and no longer hav...

Maxim

Spotify Star

1003 Views

1 replies

0 likes

  • 1003 Views
  • 1 replies
  • 0 likes

my 2cents on French Price Increase... Who's next?

10 year old French paying account (not a turkish one Listening on Sonos, Iphone, etc... My Question or Issue:Dear Spotify Team,I must express my disappointment regarding the recent email about raising my Premium subscription price to €11.12/month due...

Regular

10 year old French paying account (not a turkish one 😉 Listening on Sonos, Iphone, etc...   My Question or Issue: Dear Spotify Team, I must express my disappointment regarding the recent e...

516 Views

0 replies

0 likes

  • 516 Views
  • 0 replies
  • 0 likes

Superuser Contribution can’t join a family

I can’t join the family premium, because the address that i have to write is nonexistent in the options. all the other members found it, i just can’t. what can i do?

Visitor

I can’t join the family premium, because the address that i have to write is nonexistent in the options. all the other members found it, i just can’t. what can i do? 

Yordan

Moderator

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

bonjour j'aimerais savoir pourquoi j'ai encore de la publicité

quand j'écoute de la musique j'ai de la publicité et pourtant je suis premium je paie $12.64 / mois le dernier paiement est passé le 14 mai 2024 et a coté de la facture il y a un numéro de marqué P2C342229F pouvez vous arranger cela s.v.p. merci

Visitor

quand j'écoute de la musique j'ai de la publicité et pourtant je suis premium je paie $12.64 / mois le dernier paiement est passé le 14 mai 2024 et a coté de la facture il y a un numéro de marqué P2C...

Bittencourt

Spotify Star

795 Views

1 replies

0 likes

  • 795 Views
  • 1 replies
  • 0 likes

no redeem code for spotify premium

PlanFree/PremiumCountryBrazilDeviceOperating SystemWindows 10 My Question or Issue there's a promotional offer to get spotify premium for 4months but the redeem code isn't sent. i've looked my email and spam folder but the code is nowhere. the link t...

Visitor

Plan Free/Premium Country Brazil Device Operating System Windows 10   My Question or Issue   there's a promotional offer to get spotify premium for 4months but the redeem code isn...

Maxim

Spotify Star

744 Views

1 replies

0 likes

  • 744 Views
  • 1 replies
  • 0 likes

Cant pay via mobile

PlanFree/PremiumCountryUKDeviceIphone 15 Pro MaxOperating SystemIOS My Question or IssueI used to pay via mobile for years and the last couple months i cancelled it, I am now wanting to use my mobile bill again to pay for it and it wont let me or giv...

Newbie

Plan Free/Premium Country UK Device Iphone 15 Pro Max Operating System IOS   My Question or Issue I used to pay via mobile for years and the last couple months i cancelled it, I am now...

Maxim

Spotify Star

721 Views

1 replies

0 likes

  • 721 Views
  • 1 replies
  • 0 likes

No Credit/Debit Card payment option

PlanPremium IndividualCountryPhilippines Device(iphone 12 pr & Huawei Matepad PaperMatteOperating System(iOS 17.4.1 & HarmonyOS 3.1.0.205) My Question or IssueI want to change my payment method from Gcash to my Visa card but I cannot find the card op...

Newbie

Plan Premium Individual Country Philippines   Device (iphone 12 pr & Huawei Matepad PaperMatte Operating System (iOS  17.4.1 & HarmonyOS 3.1.0.205)   My Question or I...

osornios

Spotify Star

2359 Views

1 replies

0 likes

  • 2359 Views
  • 1 replies
  • 0 likes

Spotify changing subscription without authorisation by me

I got an insite from my bank today telling me that my regular Spotify payment was more than usual so I checked and it seemed that Spotify has changed my plan without asking or getting my authorisation which is illegal as far as I am aware and I canno...

Visitor

I got an insite from my bank today telling me that my regular Spotify payment was more than usual so I checked and it seemed that Spotify has changed my plan without asking or getting my authorisatio...

osornios

Spotify Star

635 Views

1 replies

0 likes

  • 635 Views
  • 1 replies
  • 0 likes

Duo Plan Question

I am a plan member in a duo plan. I want to leave the plan. If I leave, will it cancel the premium for the Plan manager? Will the plan manager get notified that I left the Duo Plan? Thank you.

Newbie

I am a plan member in a duo plan. I want to leave the plan. If I leave, will it cancel the premium for the Plan manager? Will the plan manager get notified that I left the Duo Plan? Thank you. 

osornios

Spotify Star

608 Views

1 replies

0 likes

  • 608 Views
  • 1 replies
  • 0 likes

Spotify premium stopped working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Spotify premium through Vodafone until March 2026. Today, my account has reverted to F...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

osornios

Spotify Star

1402 Views

5 replies

0 likes

  • 1402 Views
  • 5 replies
  • 0 likes

Solved!! Switching country with duo plan

PlanPremium DuoCountryUK / Switzerland My Question or IssueI have recently moved from the UK to Switzerland. I am trying to switch my card details to my Swiss card, however when I try to do this, I am not given the option to switch to a Premium Duo p...

Casual Listener

Plan Premium Duo Country UK / Switzerland   My Question or Issue I have recently moved from the UK to Switzerland. I am trying to switch my card details to my Swiss card, however when I tr...

calstewarttt

Casual Listener

1718 Views

4 replies

0 likes

  • 1718 Views
  • 4 replies
  • 0 likes

Spotify Premium still not working after I subscribed for a premium.

None of the below information is required. However, the more you provide the easier it will be for us to try anPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try an Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro ...

Bittencourt

Spotify Star

567 Views

1 replies

0 likes

  • 567 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't pay with paypal

Hi, I have an account and it works fine with my paypal, I wanted to open one for a friend and it won't let me pay with my paypal when my paypal is working and is paying my subscriptionPlanfamilyCountryPhilippinesDevice(iPhone 8, Samsung Galaxy 9, Mac...

Visitor

Hi, I have an account and it works fine with my paypal, I wanted to open one for a friend and it won't let me pay with my paypal when my paypal is working and is paying my subscription Plan family ...

Novy

Moderator

1151 Views

1 replies

0 likes

  • 1151 Views
  • 1 replies
  • 0 likes

결제

무려 체험 후 결제가 되었는데, 원래 7900원이 결제되어야 하는데 8690원이 결제됐어요 왜죠?

Visitor

무려 체험 후 결제가 되었는데, 원래 7900원이 결제되어야 하는데 8690원이 결제됐어요 왜죠?

419 Views

0 replies

0 likes

  • 419 Views
  • 0 replies
  • 0 likes