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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 13123 Views
  • 24 replies
  • 2 likes
  • 13123 Views
  • 24 replies
  • 2 likes

Superuser Contribution How can I get Hulu off my account?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • MihailY
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Actualización de pago

Hola tengo un reclamo, actualicé la tarjeta con la cual pago la cuota premium, en la aplicación aparece la nueva tarjeta pero de igual manera el pago me llego a ambas tarjetas, me gustaría una respuesta.

  • Newbie
  • Hola tengo un reclamo, actualicé la tarjeta con la cual pago la cuota premium, en la aplicación aparece la nueva tarjeta pero de igual manera el pago me llego a ambas tarjetas, me gustaría una respue...
  • Ester6
  • Visitor
  • 257 Views
  • 2 replies
  • 0 likes
  • 257 Views
  • 2 replies
  • 0 likes

(portuguese) lembro de ter cancelado a minha assinatura mas continuou ativa

Foi cobrada o valor da assinatura mas desejo que o valor seja estornado e que cancele de imediato a minha assinatura premium.

  • Visitor
  • Foi cobrada o valor da assinatura mas desejo que o valor seja estornado e que cancele de imediato a minha assinatura premium.
  • Bittencourt
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Canceling Duo and setting up a Premium single account

Hello,I had a Duo account with my ex but and I canceled it just now. My plan is still set on Duo, and I still have the option to add someone to my Duo plan. I would like to change it to just single premium plan, but when clicking on the "change plan"...

  • Visitor
  • Hello, I had a Duo account with my ex but and I canceled it just now. My plan is still set on Duo, and I still have the option to add someone to my Duo plan. I would like to change it to just single...
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Spotify family

I started a family plan, I added my brother and when he signs up via invite it says error. He has a duo plan currently. What could be the issue. Do you need to be in the same physical place to sign up? He’s at work while signing up but we live in the...

  • Visitor
  • I started a family plan, I added my brother and when he signs up via invite it says error. He has a duo plan currently. What could be the issue. Do you need to be in the same physical place to sign u...
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Allow update of service address to match billing address to prevent ID and service theft

My husband and I recently moved about 1200 miles away from where we lived when we first set up our premium duo Spotify account (NY to FL). The Spotify service address on file no longer matches where we live and use Spotify, and it also does not match...

  • Visitor
  • My husband and I recently moved about 1200 miles away from where we lived when we first set up our premium duo Spotify account (NY to FL).  The Spotify service address on file no longer matches ...
  • Lyubka
  • Moderator
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment done but still not reflected

PlanPremiumCountryIndiaDeviceiphone 13Operating System(iOS 10) My Question or IssueI am a regular premium subscriber to Spotify .payment for premium service has been deducted from my account and spotify app is saying it is not received .i have checke...

  • Newbie
  • Plan Premium Country India Device iphone 13 Operating System (iOS 10)   My Question or Issue I am a regular premium subscriber to Spotify . payment for premium service has been deduct...
  • Alex
  • Spotify Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Removing card details from an account im not the manager of

Hi, I'm currently on a premium Duo subscription with my ex partner, she is the plan manager so I cannot change any payment details but the payment card is mine, how do I cancel this? Don't have contact with her Thanks

  • Visitor
  • Hi, I'm currently on a premium Duo subscription with my ex partner, she is the plan manager so I cannot change any payment details but the payment card is mine, how do I cancel this?  Don't have...
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

How do i remove my card from Spotify?

Hey everyone, i had just started the free premium trial, and interested in removing my card from Spotify for now, how do i do that? I only have an option to update, not remove

  • Newbie
  • Hey everyone, i had just started the free premium trial, and interested in removing my card from Spotify for now, how do i do that?  I only have an option to update, not remove 
  • AdamDamon
  • Spotify Star
  • 952 Views
  • 1 replies
  • 0 likes
  • 952 Views
  • 1 replies
  • 0 likes

Superuser Contribution He pagado mi suscripción a Premium de este mes pero no me ha actualizado la aplicación al plan premi

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • MihailY
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution paypal payment

I paid via PayPal for the premium package, but I did not receive the authorization, however, the money was deducted from my account and it is not even displayed in the PayPal application

  • Visitor
  • I paid via PayPal for the premium package, but I did not receive the authorization, however, the money was deducted from my account and it is not even displayed in the PayPal application
  • MihailY
  • Moderator
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family subscription,

I have signed up to a Family subscription and send an invite to my son and to my husband. My son didn't have any problems - but when my husband tries to accept the invite, is says that he is not in the same country???? We sit at the same address, at ...

  • Visitor
  • I have signed up to a Family subscription and send an invite to my son and to my husband.  My son didn't have any problems - but when my husband tries to accept the invite, is says that he is n...
  • Eni
  • Moderator
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed

Free/PremiumCountry usa Device ios(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy premium account was suspened when spotify quit accepting payment throught Itunes. I co...

  • Casual Listener
  •   Free/Premium Country usa   Device ios (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • MihailY
  • Moderator
  • 208 Views
  • 2 replies
  • 0 likes
  • 208 Views
  • 2 replies
  • 0 likes

Superuser Contribution Impossible to change country or pay

Having moved from Hong Kong to Netherlands and my Hong Kong credit card being killed. Spotify notified me of missing payment. I went into system to add my new Netherland card, however, spotify does not accept card since it wasnt issued in Hong Kong. ...

  • Casual Listener
  • Having moved from Hong Kong to Netherlands and my Hong Kong credit card being killed. Spotify notified me of missing payment. I went into system to add my new Netherland card, however, spotify does n...
  • Eni
  • Moderator
  • 296 Views
  • 4 replies
  • 1 likes
  • 296 Views
  • 4 replies
  • 1 likes

Ads on Premium account

I was hearing the usual podcasts them I got an advertising message on it. As I am a premium user this doesn't make any sense. How can I disable those ads? I am not paying for some premium feature if I am expecting to hear any propaganda.

  • Casual Listener
  • I was hearing the usual podcasts them I got an advertising message on it. As I am a premium user this doesn't make any sense. How can I disable those ads?   I am not paying for some premium fe...
  • Not applicable
  • 413 Views
  • 6 replies
  • 2 likes
  • 413 Views
  • 6 replies
  • 2 likes

Solved!! I switched my premium account to duo but the 2nd user is still as a freeone

Two days ago I swithched to duo account and added my girlfriend as the second user, but she is still listening ads like a free account. We tought it could be a couple of hours, maybe a day, to switch it but the ads of a free account are there, so we ...

  • Casual Listener
  • Two days ago I swithched to duo account and added my girlfriend as the second user, but she is still listening ads like a free account. We tought it could be a couple of hours, maybe a day, to switch...
  • Not applicable
  • 441 Views
  • 2 replies
  • 0 likes
  • 441 Views
  • 2 replies
  • 0 likes

Superuser Contribution no access to premium

i paid for 2 months premium for 119 rupees but it has not updated my account to premium and has been deducting 119 per month. there is no way to cancel the payment or change the plan from premium to free. PlanFree/PremiumCountryindiaDevicesamsung m32...

  • Visitor
  • i paid for 2 months premium for 119 rupees but it has not updated my account to premium and has been deducting 119 per month. there is no way to cancel the payment or change the plan from premium to ...
  • Alex
  • Spotify Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

I bought the individual premium pack after the mini so when the mini finishes I'll have subscription but I didn't get it and the payment was executed. Need a solution

  • Visitor
  • I bought the individual premium pack after the mini so when the mini finishes I'll have subscription but I didn't get it and the payment was executed. Need a solution 
  • Alex
  • Spotify Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes