Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 74565 Views
- 49 replies
- 3 likes
- 74565 Views
- 49 replies
- 3 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 9649 Views
- 23 replies
- 2 likes
- 9649 Views
- 23 replies
- 2 likes
Superuser Contribution me siento engañado y estafado con ustedes
cancele mi suscripción después de intentarlo varios meses y ahora me volvieron a descontar el pago en mi tarjeta de crédito.
- cancele mi suscripción después de intentarlo varios meses y ahora me volvieron a descontar el pago en mi tarjeta de crédito.
-
-
- Spotify Legend
- 222 Views
- 1 replies
- 0 likes
- 222 Views
- 1 replies
- 0 likes
Superuser Contribution Por qué me cobraron tanto si mi plan es de estudiante?
Mi plan es de 199 y me cobraron 346 pesos
- Mi plan es de 199 y me cobraron 346 pesos
-
-
- Spotify Legend
- 173 Views
- 1 replies
- 0 likes
- 173 Views
- 1 replies
- 0 likes
Superuser Contribution cambie la forma de pago y ahora me cobran doble (en las dos tarjetas)
cambie la forma de pago (cambie la tarjeta de credito) y desde septiembre me cobran en ambas tarjetas, osea que estoy pagando doble
- cambie la forma de pago (cambie la tarjeta de credito) y desde septiembre me cobran en ambas tarjetas, osea que estoy pagando doble
-
-
- Moderator
- 266 Views
- 3 replies
- 0 likes
- 266 Views
- 3 replies
- 0 likes
Reinstating Premium Duo if cancelled?
Plan: PremiumCountry: AustraliaDevice: Several (iMAc, Android, Apple)My Question or IssueCan I reinstate Premium Duo if it was cancelled only 1 day ago?
- Plan: Premium Country: Australia Device: Several (iMAc, Android, Apple) My Question or Issue Can I reinstate Premium Duo if it was cancelled only 1 day ago?
-
-
- Spotify Star
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
New plan Didn’t initiate
I was using premium individual and it was to expire in 2 days so i changed my plan and purchased duo premium instead but when the individual plan ended my new plan didn’t change and it charged me the amount of duo premium. it even is showing in the a...
- I was using premium individual and it was to expire in 2 days so i changed my plan and purchased duo premium instead but when the individual plan ended my new plan didn’t change and it charged me the...
-
-
- Spotify Star
- 197 Views
- 1 replies
- 0 likes
- 197 Views
- 1 replies
- 0 likes
I have spotify premium and still got ads on podcast I listen. Why is that?
I started this new podcast and there is ads on it. I have had premium for years and this never happened earlier.
- I started this new podcast and there is ads on it. I have had premium for years and this never happened earlier.
-
-
- Spotify Star
- 462 Views
- 1 replies
- 1 likes
- 462 Views
- 1 replies
- 1 likes
Superuser Contribution Me da error al querer pagar premium
Pongo todos los datos de la tarjeta y mis datos, al querer realizar el paso y me da error
- Pongo todos los datos de la tarjeta y mis datos, al querer realizar el paso y me da error
-
-
- Moderator
- 310 Views
- 4 replies
- 1 likes
- 310 Views
- 4 replies
- 1 likes
How to get my money back and cancel my subscription?
I wanted to cancel my subscription instead of paying for it again but it still ends up paying for it so I now want a refund
- I wanted to cancel my subscription instead of paying for it again but it still ends up paying for it so I now want a refund
-
-
- Spotify Star
- 296 Views
- 1 replies
- 0 likes
- 296 Views
- 1 replies
- 0 likes
Superuser Contribution Problem with my subscription
Hello. On February 2022 I suscribed to the uniersitary plan and I knew that this February (2023) I had to revalid my student condition. I did and I recived my confirmation message and the pay was the same as usual (a half of the premium individual co...
- Hello. On February 2022 I suscribed to the uniersitary plan and I knew that this February (2023) I had to revalid my student condition. I did and I recived my confirmation message and the pay was the...
-
-
- Moderator
- 808 Views
- 1 replies
- 0 likes
- 808 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify is not ready to work in Nigeria
I have been trying to pay for Spotify premium in Nigeria. First of all, no cards work, and eventually, I got a card that works but the payment module won't load. How are you losing customers who want to actually pay you? A few people I know have swit...
- I have been trying to pay for Spotify premium in Nigeria. First of all, no cards work, and eventually, I got a card that works but the payment module won't load. How are you losing customers who want...
-
-
- Visitor
- 506 Views
- 2 replies
- 0 likes
- 506 Views
- 2 replies
- 0 likes
Superuser Contribution No puedo rerenovar mi plan premium
Da error continuamente
- Da error continuamente
-
-
- Moderator
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes
Changed my phone lisg my premium account and library
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Spotify Star
- 237 Views
- 1 replies
- 0 likes
- 237 Views
- 1 replies
- 0 likes
To get refund for purchase of premium
I need help to get a refund because I thought I canceled but I did not
- I need help to get a refund because I thought I canceled but I did not
-
-
- Spotify Star
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
Superuser Contribution Why can't I find 299 per 12months premium plan?
I can't find 299 per year plan in my plan details
- I can't find 299 per year plan in my plan details
-
-
- Moderator
- 346 Views
- 1 replies
- 1 likes
- 346 Views
- 1 replies
- 1 likes
Me cambie a Spotify estudiantil, me cobro y dice que no lo tengo
Me cambie a spotify estudiantil, me cobro la plata y cuando entro me dice que no pague y que me sacaron el premium que tengo el gratis pero la plata me la tomaron tengo el comprobante
- Me cambie a spotify estudiantil, me cobro la plata y cuando entro me dice que no pague y que me sacaron el premium que tengo el gratis pero la plata me la tomaron tengo el comprobante
-
-
- Casual Listener
- 175 Views
- 3 replies
- 1 likes
- 175 Views
- 3 replies
- 1 likes
Change plan
I have the Plan Duo and i want to change it to one person premium 1
- I have the Plan Duo and i want to change it to one person premium 1
-
-
- Spotify Star
- 5383 Views
- 5 replies
- 0 likes
- 5383 Views
- 5 replies
- 0 likes
Superuser Contribution How do I get premium individual after deleting my account? It won’t let me
It won’t allow me to have an individual premium account because I already had one and deleted it, so what do I need to do?
- It won’t allow me to have an individual premium account because I already had one and deleted it, so what do I need to do?
-
-
- Spotify Star
- 314 Views
- 2 replies
- 0 likes
- 314 Views
- 2 replies
- 0 likes
Superuser Contribution Why am I being charged twice a month
I must have 2 accounts and need to cancel one of them but don't know the details on that account
- I must have 2 accounts and need to cancel one of them but don't know the details on that account
-
-
- Moderator
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
Superuser Contribution I'd like to subscribe to premium but because I had the 1 month free I cant
When I try to subscribe the only option available is premium wiht one month free. I already had the one month free trial, now I wish to sbuscribe to premium but I can't
- When I try to subscribe the only option available is premium wiht one month free. I already had the one month free trial, now I wish to sbuscribe to premium but I can't
-
-
- Moderator
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
Superuser Contribution opzeggen premium en afsluiten duo
ik zou graag een duo premium willen afsluiten echter lukt het mij niet
- ik zou graag een duo premium willen afsluiten echter lukt het mij niet
-
-
- Spotify Legend
- 190 Views
- 1 replies
- 0 likes
- 190 Views
- 1 replies
- 0 likes