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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6508 Views
  • 23 replies
  • 2 likes
  • 6508 Views
  • 23 replies
  • 2 likes

I wanted to test the three months free premium but i didn't receive premium

All of the 3 Months of the free premium testing i didn't receive premium features however after that i got charged the monthly fee for spotify premium but am still not able to use it

  • Visitor
  • All of the 3 Months of the free premium testing i didn't receive premium features however after that i got charged the monthly fee for spotify premium but am still not able to use it
  • Jose_M
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

I can't hear music in offline even on premium plan.

I signed spotify premium few hours ago, and now I'm trying to put my playlist without wi-fi, and with offline mode, but the playlist I put doesn't play. Others playlists play, but this one doesn't. Why?

  • Visitor
  • I signed spotify premium few hours ago, and now I'm trying to put my playlist without wi-fi, and with offline mode, but the playlist I put doesn't play. Others playlists play, but this one doesn't. W...
  • Jose_M
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Change from Duo to Family

PlanDuo PremiumCountryGermanyMy Question or IssueI currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I had created the Duo account before. Now, when I try to join the F...

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  • Newbie
  • Plan Duo Premium Country Germany My Question or Issue I currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I had ...
  • Jose_M
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Duo
    Premium
    Subscription
  • 184 Views
  • 1 replies
  • 0 likes

музыка

Здравствуйте, такой вопрос а можно использовать музыку на свой видео ролике в ютубе?

  • Visitor
  • Здравствуйте, такой вопрос а можно использовать музыку на свой видео ролике в ютубе?
  • Jose_M
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution can’t purchase solo premium in quebec

So basically for the last 2 weeks i’ve been trying to figure out a way to buy spotify premium solo for myself. I’ve searched everywhere online and no solution. i live in quebec city and every time i try to click the stup** link it gives me an error s...

  • Casual Listener
  • So basically for the last 2 weeks i’ve been trying to figure out a way to buy spotify premium solo for myself. I’ve searched everywhere online and no solution. i live in quebec city and every time i ...
  • Eni
  • Moderator
  • 988 Views
  • 7 replies
  • 0 likes
  • 988 Views
  • 7 replies
  • 0 likes

Superuser Contribution Lost my Premium + Hulu plan option

Hi, I previously was on the student premium plan, with Spotify + Hulu + Showtime, and when I finished with school that plan switched to a $9.99 Spotify + Hulu plan. I recently wanted to make the switch to a Duo plan, but realized too late that Duo wo...

  • Newbie
  • Hi,   I previously was on the student premium plan, with Spotify + Hulu + Showtime, and when I finished with school that plan switched to a $9.99 Spotify + Hulu plan. I recently wanted to make...
  • Maddogeric
  • Regular
  • 966 Views
  • 3 replies
  • 1 likes
  • 966 Views
  • 3 replies
  • 1 likes

Spotify mudou do plano universitário para o premium sem solicitação

Durante todo o ano de 2022 utilizei o Spotify com plano universitário, e ao chegar o dia do pagamento do mês de janeiro de 2023 fui cobrado pelo plano premium sem ter feito nenhuma alteração!

  • Newbie
  • Durante todo o ano de 2022 utilizei o Spotify com plano universitário, e ao chegar o dia do pagamento do mês de janeiro de 2023 fui cobrado pelo plano premium sem ter feito nenhuma alteração!
  • Bittencourt
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

I've cancelled premium and cant buy it again

Hi, i have recently cancelled my spotify subscribtion. But after couple days, I've decided that i want it again. unfortunatelly it always tells me that i can not buy it, because i'm not allowed to have the free tryout. I know that I can't, and i don'...

  • Visitor
  • Hi, i have recently cancelled my spotify subscribtion. But after couple days, I've decided that i want it again. unfortunatelly it always tells me that i can not buy it, because i'm not allowed to ha...
  • Billy-J
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

cant acess free content when loggdd out

PlanFree My Question or IssueWhen I log out and login or log in in another device, a try a free trial of spotify screen which I can't do anything but click the options. Is there a way to surpass it.?

  • Visitor
  • Plan Free   My Question or Issue When I log out and login or log in in another device, a try a free trial of spotify screen which I can't do anything but click the options. Is there a way to...
  • Billy-J
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

I bought 3 months "promotion " and still u took money from my bank account

I bought 3 months "promotion " and still u took money from my bank account, it's not the first time it happens, that you Doble charge me, it's call stealing.., and pls fix that problem..

  • Visitor
  • I bought 3 months "promotion " and still u took money from my bank account, it's not the first time it happens, that you Doble charge me, it's call stealing.., and pls fix that problem..
  • Billy-J
  • Spotify Star
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

gift card not working

bought a gift card today from superstore, go to use it and it says it isn't valid

  • Visitor
  • bought a gift card today from superstore, go to use it and it says it isn't valid
  • Billy-J
  • Spotify Star
  • 462 Views
  • 1 replies
  • 0 likes
  • 462 Views
  • 1 replies
  • 0 likes

Premium duo not working for my duo

PlanPremiumCountryAustria Device(iPhone 11)Operating System(iOS 13.6) My Question or IssueSo i got spotify premium duo for me and my roommate,and for me premium works perfectly but for her it doesn't work,she still gets ads,she can't skip songs.Can y...

  • Casual Listener
  • Plan Premium Country Austria   Device (iPhone 11) Operating System (iOS 13.6)   My Question or Issue So i got spotify premium duo for me and my roommate,and for me premium works ...
  • Billy-J
  • Spotify Star
  • 2101 Views
  • 5 replies
  • 0 likes
  • 2101 Views
  • 5 replies
  • 0 likes

Superuser Contribution Pre-paid premium didn't changed to duo after changed plan

I changed my plan from Spotify Premium to Spotify Duo even though it changed to overall expiry date for subscription but I cannot see my account upgraded to duo, is there any way I can cancel my premium to get to duo plan?

  • Casual Listener
  • I changed my plan from Spotify Premium to Spotify Duo even though it changed to overall expiry date for subscription but I cannot see my account upgraded to duo, is there any way I can cancel my prem...
  • Eni
  • Moderator
  • 1281 Views
  • 9 replies
  • 1 likes
  • 1281 Views
  • 9 replies
  • 1 likes

Superuser Contribution Can’t login with a Samsung account on the website

I can’t login to my Samsung account through the website I need to do this in order to cancel my premium membership

  • Visitor
  • I can’t login to my Samsung account through the website I need to do this in order to cancel my premium membership
  • Eni
  • Moderator
  • 1042 Views
  • 1 replies
  • 0 likes
  • 1042 Views
  • 1 replies
  • 0 likes

Can you please return my money back from cancelled Spotify Premium

Hey, so I thought that I cancelled my Spotify Premium subscription, but I didn't. Could you please cancel this remaining Spotify Premium time for me and refund money to my Paypal account: ?This subscription renewed just 2 days ago, and I just realize...

  • Visitor
  • Hey, so I thought that I cancelled my Spotify Premium subscription, but I didn't. Could you please cancel this remaining Spotify Premium time for me and refund money to my Paypal account: <removed...
  • Jose_M
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Premium not appearing since phone upgrade

UKiphone14account Premium I’ve had a premium account for over a year. No issues until I change my phone in Dec. Now when I log on with exact same details I can see my history (playlists etc) but it’s not registered me as having a premium account, It’...

  • Visitor
  • UK iphone14 account Premium  I’ve had a premium account for over a year. No issues until I change my phone in Dec. Now when I log on with exact same details I can see my history (playlists et...
  • Jose_M
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

How do I get my money refunded

I want to get my money refunded from 01-12-2023

  • Visitor
  • I want to get my money refunded from 01-12-2023
  • Jose_M
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Student Plan Expired!

Hello, so i recently saw on my bank account that spotify charged me 5$ for 2 months, for an individual plan when i had the Student Plan. When I sign into the spotify premium for students it said that when it's about to expire i will recieve an email ...

  • Casual Listener
  • Hello, so i recently saw on my bank account that spotify charged me 5$ for 2 months, for an individual plan when i had the Student Plan. When I sign into the spotify premium for students it said that...
  • Jose_M
  • Spotify Star
  • 343 Views
  • 3 replies
  • 0 likes
  • 343 Views
  • 3 replies
  • 0 likes