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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48534 Views
  • 21 replies
  • 4 likes
  • 48534 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30032 Views
  • 19 replies
  • 2 likes
  • 30032 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20961 Views
  • 6 replies
  • 1 likes
  • 20961 Views
  • 6 replies
  • 1 likes

Superuser Contribution I have been charged Rs 699/- for 12 months through UPI but the premium feature is not activated.

Plan Premium Country India Device Sony Xperia XA1 Plus Operating System Android 8.0.0 My Question or Issue I don't see the premium feature activated even after re-login to the account.

  • Visitor
  •   Plan Premium Country India Device Sony Xperia XA1 Plus Operating System Android 8.0.0   My Question or Issue I don't see the premium feature activated even after re-...
  • Elena
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Refund

PlanFree/PremiumCountryTurkeyDevice(mi 9)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDeneme süresinin sonunda aile üyeliğine geçmeyi düşünüyordum fakat Premium üyelik yenilenmiş. Aile üyeliği almak için üyeliğimin ipta...

  • Visitor
  • Plan Free/Premium Country Turkey Device (mi 9) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Deneme süresinin sonunda aile üyeliğine geçmeyi düşü...
  • Elena
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • refund
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unknown Charges

My Question or Issue Can I please know why I have been charged IDR 79.000 and have never been notified if I wanted to extend my subscription? I already cancel my subscribe after using premium for family but Spotify taking my payments and yet not givi...

  • Visitor
  • My Question or Issue Can I please know why I have been charged IDR 79.000 and have never been notified if I wanted to extend my subscription? I already cancel my subscribe after using premium for ...
  • Petya
  • Community Legend
  • 928 Views
  • 7 replies
  • 0 likes
  • 928 Views
  • 7 replies
  • 0 likes

Superuser Contribution Update Payment method

It doesnt work the update button, so im not able to subscribe aggain my credit card!!

  • Newbie
  • It doesnt work the update button, so im not able to subscribe aggain my credit card!!
  • Petya
  • Community Legend
  • 280 Views
  • 5 replies
  • 1 likes
  • 280 Views
  • 5 replies
  • 1 likes

Superuser Contribution Payment has failed

PlanPremiumCountryFinland DeviceiPhone My Question or IssueHey! So I got a notification on Spotify saying “your payment has failed” and that I would lose my premium soon. As advised, I tried to update my payment details but it still keeps on saying “...

  • Newbie
  • Plan Premium Country Finland  Device iPhone    My Question or Issue Hey! So I got a notification on Spotify saying “your payment has failed” and that I would lose my premium so...
  • Ivan
  • Spotify Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution DOBLE COBRO MENSUAL

Se me cobró 2 veces spotify en mi última cuenta. $3.494 y $3.495 respectivamente. Con 2 códigos de compra diferentes. ¿por qué? ¿qué puedo hacer?. No he hecho nada aparte de escuchar música en la app.

  • Visitor
  • Se me cobró 2 veces spotify en mi última cuenta. $3.494 y $3.495 respectivamente. Con 2 códigos de compra diferentes. ¿por qué? ¿qué puedo hacer?. No he hecho nada aparte de escuchar música en la app...
  • Ivan
  • Spotify Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • doble cobro
  • 260 Views
  • 1 replies
  • 0 likes

6 Months Of Premium With Xbox Game Pass Ultimate

PlanFreeCountryCanadaDeviceXbox One S / PCOperating SystemWindows 10My Question or IssueI got a message from Xbox Live a couple of days ago mentioning 6 months of Spotify Premium was available for free for any Xbox Game Pass Ultimate users. I went to...

  • Visitor
  • Plan Free Country Canada Device Xbox One S / PC Operating System Windows 10 My Question or Issue I got a message from Xbox Live a couple of days ago mentioning 6 months of Spotify Premium wa...
  • Bethany_Dawn
  • Community Legend
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

Double charging

Hello. I have been double charged this month on the 12th and 13th of may which you can see on attached bank account sheet. Would you please correct and solve this issue. Thanks in advance.

  • Visitor
  • Hello. I have been double charged this month on the 12th and 13th of may which you can see on attached bank account sheet.  Would you please correct and solve this issue. Thanks in advance.&nbsp...
  • Billy-J
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Reembolso Cartão de Crédito

Adquiri hoje o Plano Premium, mas quero cancelá-lo e preciso do reembolso. Como devo proceder já que não há essa opção no site do Spotify?obrigado.

  • Newbie
  • Adquiri hoje o Plano Premium, mas quero cancelá-lo e preciso do reembolso. Como devo proceder já que não há essa opção no site do Spotify? obrigado.
  • Billy-J
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Spotify premium free three month on wrong account

HiThis morning I had a problem with premium subscribe. I have created a new account (for error) and now I can't use free three mounth gratis on my principal account.How I can delete the premium offer on newest account, and apply premium offer on my o...

  • Casual Listener
  • Hi This morning I had a problem with premium subscribe. I have created a new account (for error) and now I can't use free three mounth gratis on my principal account. How I can delete the premium o...
  • OneByBoo
  • Community Legend
  • 163 Views
  • 3 replies
  • 0 likes
  • 163 Views
  • 3 replies
  • 0 likes

Spotify Family and Separated Parents

I would very much like to get a family plan for myself and my two daughters, but I am separated from their mum and they only live with me part of the time. How will this work with Family Plan, or am I not able to use the family plan because of the sp...

  • Visitor
  • I would very much like to get a family plan for myself and my two daughters, but I am separated from their mum and they only live with me part of the time. How will this work with Family Plan, or am ...
  • Billy-J
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • family
    plan
  • 277 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I want to continue my payments

PlanPremiumCountry DeviceXiaomi Note 8 ProOperating SystemAndroid My Question or IssueSorry for my bad english. My free trial is ended but i changed my cards. I should change my card information. When i click to premium page i can't see personal acc....

  • Visitor
  • Plan Premium Country   Device Xiaomi Note 8 Pro Operating System Android   My Question or Issue Sorry for my bad english. My free trial is ended but i changed my cards. I should c...
  • whositwhatnow
  • Casual Listener
  • 255 Views
  • 2 replies
  • 0 likes
  • 255 Views
  • 2 replies
  • 0 likes

Hi, I need help!!!

Hello, I need help, I want to buy the premium individual plan, but it tells me that I am not eligible or something, and they give me the other plans, but I only want to buy the individual plan, can you help me please?

  • Newbie
  • Hello, I need help, I want to buy the premium individual plan, but it tells me that I am not eligible or something, and they give me the other plans, but I only want to buy the individual plan, can y...
  • Billy-J
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Help
  • 172 Views
  • 1 replies
  • 0 likes

Charged for subscription

PlanFree/Premium free trialCountryUkDeviceiPhone 11Operating SystemiOS 13.4.1 My Question or IssueI signed up for the premium free trial. I have never had premium before. I used PayPal but the I got charged £3.26. Why is this and does it get refunded...

  • Visitor
  •   Plan Free/Premium free trial Country Uk Device iPhone 11 Operating System iOS 13.4.1   My Question or Issue I signed up for the premium free trial. I have never had premium bef...
  • Billy-J
  • Spotify Star
  • 271 Views
  • 7 replies
  • 0 likes
  • 271 Views
  • 7 replies
  • 0 likes

My husband and my self have a shared Premium subscription. It used to work fine on both of our iPhon

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

I signed up for a 30 day trial. 4 days later you offer a free 90 day trial.

PlanFree/PremiumCountryUSADeviceAnyOperating SystemAny My Question or IssueI signed up for a 30-day trial on 05/10. 4 days later you offer a free 90-day trial. Is it possible to extend my free trial to 90 days?

  • Newbie
  • Plan Free/Premium Country USA Device Any Operating System Any   My Question or Issue I signed up for a 30-day trial on 05/10. 4 days later you offer a free 90-day trial. Is it possible...
  • osornios
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

no mobile phone credit. what will happen?

PlanFree/PremiumCountryGermanyDevice(Samsung Galaxy S6)Operating System(Android 7.0) My Question or IssueFollowing.I am currently testing the trial month and would have to pay tomorrow. Since I have specified Boku as the payment method, the money wil...

  • Visitor
  • Plan Free/Premium Country Germany Device (Samsung Galaxy S6) Operating System (Android 7.0)   My Question or Issue Following.I am currently testing the trial month and would have to pa...
  • osornios
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Premium

PlanFree/PremiumCountryUnited StatesDevice(iPhone 11 pro max) Operating System(iOS 13.4.1) My Question or IssueI received an offer to rejoin premium for $9.99 for 3 months. My card was declined because it was a gift card. So I was wondering if I were...

  • Visitor
  • Plan Free/Premium Country United States Device (iPhone 11 pro max)  Operating System (iOS 13.4.1)   My Question or Issue I received an offer to rejoin premium for $9.99 for 3 mo...
  • osornios
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Gift card won’t work.

So I bought my first ever iPhone and my first ever Spotify account and now I try to use a gift card to unlock premium features, and it simply says something went wrong please try again. Please help me because I can’t believe such an easy thing doesn’...

  • Casual Listener
  • So I bought my first ever iPhone and my first ever Spotify account and now I try to use a gift card to unlock premium features, and it simply says something went wrong please try again. Please help m...
  • Emilia_8
  • Spotify Star
  • 804 Views
  • 3 replies
  • 0 likes
  • 804 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged twice when one account was cancelled

I have 2 Spotify accounts which one of them disappeared all of a sudden cause it was related to the Facebook profile. I wrote about the issue weeks ago and the best solution was to cancel that profile. Well, I did and now weeks later I’VE BEEN CHARGE...

  • Visitor
  • I have 2 Spotify accounts which one of them disappeared all of a sudden cause it was related to the Facebook profile. I wrote about the issue weeks ago and the best solution was to cancel that profil...
  • Xenia
  • Moderator
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

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