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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
125728 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
51510 Views
87 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
222788 Views
139 replies
12 likes
Subscribed but not getting Premium, charged to my US Cellular Account. Earlier today I was able to create an account with user name and password, but now I can't login because it says it's incorrect. So I tried using my email, and it said wrong passw...
Subscribed but not getting Premium, charged to my US Cellular Account. Earlier today I was able to create an account with user name and password, but now I can't login because it says it's incorrect....
Spotify Star
256 Views
1 replies
0 likes
Hola buenas noches, al momento de cobrarme el premium no pasaba la tarjeta ( no tengo idea porque) pero lo intente varias veces y se hizo el cobro 4 veces la cantidad de $9, que puedo hacer??????
Hola buenas noches, al momento de cobrarme el premium no pasaba la tarjeta ( no tengo idea porque) pero lo intente varias veces y se hizo el cobro 4 veces la cantidad de $9, que puedo hacer??????
Spotify Star
205 Views
1 replies
0 likes
I was already paying for my monthly subscription to Spotify premium but I joined a family plan before cancelling my own subscription. Will that automatically cancel my other one or is there a way for me to do that now on my own??
I was already paying for my monthly subscription to Spotify premium but I joined a family plan before cancelling my own subscription. Will that automatically cancel my other one or is there a way for...
Community Legend
188 Views
1 replies
0 likes
Hola, nunca habia usado spotify , mi hermano tiene una cuenta y el tiene su tarjeta de credito registrada. ayer que vi la promocion de 3 meses por9 pesos me trate de registrar y aplique la tarjeta de el, ¿es por eso que me dice que ya he usado la pro...
Hola, nunca habia usado spotify , mi hermano tiene una cuenta y el tiene su tarjeta de credito registrada. ayer que vi la promocion de 3 meses por9 pesos me trate de registrar y aplique la tarjeta de...
153 Views
0 replies
0 likes
no puedo subcribirme a la version premiun
no puedo subcribirme a la version premiun 😞
Spotify Star
232 Views
1 replies
0 likes
I was planning on starting the 3 month deal and filled out the payment form for an account that still had the 7 day trial active. I was later informed that the 3 mouth trial wouldn’t work if I already had used the 7 day trial and cancelled it. I made...
I was planning on starting the 3 month deal and filled out the payment form for an account that still had the 7 day trial active. I was later informed that the 3 mouth trial wouldn’t work if I alread...
Spotify Star
216 Views
1 replies
0 likes
I just paid my premium subscription but my account doesn't seem to change. The money was already debited from my bank account but I'm still with my free account. What can I do? Do you guys have Spanish agents? Thank you.
I just paid my premium subscription but my account doesn't seem to change. The money was already debited from my bank account but I'm still with my free account. What can I do? Do you guys have Spani...
Spotify Star
197 Views
1 replies
0 likes
Ik zag net toen ik Spotify opende (ik heb premium) dat er een aanbieding was dat ik voor 99 euro per jaar een abonnement zou kunnen hebben. Na 12 maanden zou dit weer omgezet worden naar 9,99 euro per maand. Heeft iemand enig idee waar ik deze actie ...
Ik zag net toen ik Spotify opende (ik heb premium) dat er een aanbieding was dat ik voor 99 euro per jaar een abonnement zou kunnen hebben. Na 12 maanden zou dit weer omgezet worden naar 9,99 euro pe...
Newbie
12167 Views
8 replies
1 likes
I just completed my new Premium payment for $99. My regular monthly payment was just made last week. How long will it take Spotify to apply a partial credit to my account.Thank you
I just completed my new Premium payment for $99. My regular monthly payment was just made last week. How long will it take Spotify to apply a partial credit to my account. Thank you
Casual Listener
500 Views
2 replies
1 likes
I saw this offer where you get a discount if you pay for a whole year of Premium at once. Does anyone know where to find it?
I saw this offer where you get a discount if you pay for a whole year of Premium at once. Does anyone know where to find it?
Casual Listener
1887 Views
13 replies
2 likes
I'm a premium user, just payed the monthly subscription, and i've received the 99€ offer. I subscribed that one top, but i wonder if now i've actually a 13 month subscription.
I'm a premium user, just payed the monthly subscription, and i've received the 99€ offer. I subscribed that one top, but i wonder if now i've actually a 13 month subscription.
130 Views
0 replies
0 likes
I wanna purchase spotify premium per month but it says my card is invalid ... i pay with my credit card everyday so i think my problem is im from quebec and i don't know what to do ... can someone help me !!!
I wanna purchase spotify premium per month but it says my card is invalid ... i pay with my credit card everyday so i think my problem is im from quebec and i don't know what to do ... can someone he...
Casual Listener
822 Views
3 replies
0 likes
If I have a payment pending and my renewal is 12/10, and I just cancelled premium, will I get my money back from pending?
If I have a payment pending and my renewal is 12/10, and I just cancelled premium, will I get my money back from pending?
176 Views
0 replies
0 likes
Good day! i just want to ask on how to recover my premium account. I used facebook login to purchase a premium. I uninstall my spotify and reinstall it again but my premium is already gone. how can i retrieve it. Thank you in advance.
Good day! i just want to ask on how to recover my premium account. I used facebook login to purchase a premium. I uninstall my spotify and reinstall it again but my premium is already gone. ...
Roadie
181 Views
1 replies
0 likes
Hello,I have just bought a premium yearly offer of 99,99 euros for a year.However, when I check my status of account, it seems that this offer is not valid and that my monthly subscription continues. And I really paid and i received an "invoice" !Cou...
Hello, I have just bought a premium yearly offer of 99,99 euros for a year. However, when I check my status of account, it seems that this offer is not valid and that my monthly subscription contin...
163 Views
0 replies
1 likes
Soy de Peru. Spotify ofrece su plan familiar a S/ 28.90 mensual. Sin embargo, desde hace 3 meses (aproximadamente) me cobra S/ 31.45 desde mi tarjeta. Ya consulte con mi banco y me dicen que ellos no cobran comision, por lo que deduzco que Spotify es...
Soy de Peru. Spotify ofrece su plan familiar a S/ 28.90 mensual. Sin embargo, desde hace 3 meses (aproximadamente) me cobra S/ 31.45 desde mi tarjeta. Ya consulte con mi banco y me dicen que ellos no...
Casual Listener
363 Views
3 replies
1 likes
Hi, I am seeing that it is only P9 for three months. when I tried to get that offer, it is charging my card the P129. Why?
Hi, I am seeing that it is only P9 for three months. when I tried to get that offer, it is charging my card the P129. Why?
132 Views
0 replies
0 likes
I've received Spotify Family invite but when I enter the data, this error appears.What should I do. The address that I enter is the same as the family organizer.
I've received Spotify Family invite but when I enter the data, this error appears. What should I do. The address that I enter is the same as the family organizer.
Roadie
200 Views
1 replies
1 likes
I recently got a new card and I've been trying to update my payment info but it keeps failing.
I recently got a new card and I've been trying to update my payment info but it keeps failing.
Roadie
182 Views
1 replies
0 likes
Hi so I just bough the 3 month premium trial and it isn’t working it says it won’t be active till 12-8-17 bc I had the 6 day free premium trial before. That is there someone who can take that off of my account and actually start the trial
Hi so I just bough the 3 month premium trial and it isn’t working it says it won’t be active till 12-8-17 bc I had the 6 day free premium trial before. That is there someone who can take that off of ...
Roadie
190 Views
1 replies
0 likes
