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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52390 Views
  • 23 replies
  • 4 likes
  • 52390 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32840 Views
  • 19 replies
  • 2 likes
  • 32840 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22125 Views
  • 8 replies
  • 1 likes
  • 22125 Views
  • 8 replies
  • 1 likes

Superuser Contribution Upgraded premium to family account, got charged twice on 3rd month

Hi I'm having some trouble with the payment. I upgraded my premium account to a family acount 3 months ago, but I was still got charged for my premium account on the 3rd month! Please assist!

  • Casual Listener
  • Hi I'm having some trouble with the payment.    I upgraded my premium account to a family acount 3 months ago, but I was still got charged for my premium account on the 3rd month!  ...
  • magnusmulyadi
  • Casual Listener
  • 136 Views
  • 3 replies
  • 0 likes
  • 136 Views
  • 3 replies
  • 0 likes

Paysafecard

No puedo hacer el pago por el metodo de paysafecard

  • Newbie
  • No puedo hacer el pago por el metodo de paysafecard
  • 88 Views
  • 0 replies
  • 1 likes
  • 88 Views
  • 0 replies
  • 1 likes

premium familiar

Deseo inscribirme al plan familiar premium, pero al ingresar el número de cuenta de mi tarjeta de cr

  • Casual Listener
  • Deseo inscribirme al plan familiar premium, pero al ingresar el número de cuenta de mi tarjeta de cr
  • AkeMAncilla95
  • Casual Listener
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

En la página me dice que tengo el plan familiar pero en la aplicación no me aparece premium mi cuenta.

  • Newbie
  • En la página me dice que tengo el plan familiar pero en la aplicación no me aparece premium mi cuenta.
  • MonicaM_Bogota
  • Roadie
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Unable to change payment method from Ireland to Canada

I am trying to change my payment method from my Irish PayPal account to my Canadian credit card. I have followed the steps here. After following these steps I get the message: "Unfortunately we haven't launched in this country yet. You need to use a ...

  • Newbie
  • I am trying to change my payment method from my Irish PayPal account to my Canadian credit card.    I have followed the steps here. After following these steps I get the message: &n...
  • 73 Views
  • 0 replies
  • 0 likes
  • 73 Views
  • 0 replies
  • 0 likes

Creating a new account and transferring songs from a previous account.

Just moved to a new address and would like to update to premium family w/ a new roomate.If i create a new account to upgrade, is there anyway to transfer my playlists/recommendations from my previous account?

  • Newbie
  • Just moved to a new address and would like to update to premium family w/ a new roomate. If i create a new account to upgrade, is there anyway to transfer my playlists/recommendations from my previo...
  • 52 Views
  • 0 replies
  • 0 likes
  • 52 Views
  • 0 replies
  • 0 likes

Spotify running premium only on one device

O meu Spotify está vinculado ao Facebook e tudo está bem com as contas dos dispositivos usados, mas eu só posso usar o mesmo no computador, no celular não funciona com o prémio, poderia me ajudar no celular dizer que eu sou Não é premium, alguém pode...

  • Newbie
  • O meu Spotify está vinculado ao Facebook e tudo está bem com as contas dos dispositivos usados, mas eu só posso usar o mesmo no computador, no celular não funciona com o prémio, poderia me ajudar no ...
  • 49 Views
  • 0 replies
  • 0 likes
  • 49 Views
  • 0 replies
  • 0 likes

AMEX £1.00 charge for Spotify Premium Free Trial

Hi,Today I signed up for the 30-day free trial of Premium here:https://www.spotify.com/uk/premium/After entering my AMEX details I was immediately notified of a £1 Spotify transaction on my phone.After signing into AMEX I can see 2 pending £1.00 tran...

  • Newbie
  • Hi, Today I signed up for the 30-day free trial of Premium here: https://www.spotify.com/uk/premium/ After entering my AMEX details I was immediately notified of a £1 Spotify transaction on my pho...
  • Maxim
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

continuously getting billed after premium cancellation

i have cancelled my premium subscription last may and is still getting billed every month. i am not even using the account.. how can i cancel it and get my refund?

  • Newbie
  • i have cancelled my premium subscription last may and is still getting billed every month. i am not even using the account.. how can i cancel it and get my refund?
  • Maxim
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Premium Family

I already have a Premium account & I pay $9.99 a month, but I would like to update to the Family Premium. Will they just start charging me the $14.99 instead of $9.99 or do I need to cancel my Premium & purchase the Family Premium?

  • Newbie
  • I already have a Premium account & I pay $9.99 a month, but I would like to update to the Family Premium. Will they just start charging me the $14.99 instead of $9.99 or do I need to cancel my Pr...
  • Maxim
  • Spotify Star
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

Premium

I've deleted the app and logged in and out using my email and Facebook and it is still saying free

  • Newbie
  • I've deleted the app and logged in and out using my email and Facebook and it is still saying free
  • Maxim
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Payed but no premium

I just payed a family premium account and added members. I am downloading songs in my phone, but when i try to skip a song it says i am not premium

  • Newbie
  • I just payed a family premium account and added members. I am downloading songs in my phone, but when i try to skip a song it says i am not premium
  • Bittencourt
  • Spotify Star
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Forgot username for my premium spotify

I keep getting charged on my credit card for a username I cannot recover. I checked all the help sections and still having no luck. Can an admin PM me so i can provide some details to see which account it is associated with

  • Newbie
  • I keep getting charged on my credit card for a username I cannot recover. I checked all the help sections and still having no luck. Can an admin PM me so i can provide some details to see which accou...
  • kirashi
  • Community Legend
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount

I got the confirmation email from SheerID that I'm a verified student yet I still can't sign up for the student discount.

  • Newbie
  • I got the confirmation email from SheerID that I'm a verified student yet I still can't sign up for the student discount.
  • Erika
  • Roadie
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambiar forma de pago y no acepta tarjeta

Hola. Quisiera cambiar mi método de pago y no me acepta la tarjeta, dice que mi banco tiene un mal día. Tengo otra, pero es del mismo banco y tampoco la acepta ¿qué más puedo hacer?

  • Newbie
  • Hola.  Quisiera cambiar mi método de pago y no me acepta la tarjeta, dice que mi banco tiene un mal día. Tengo otra, pero es del mismo banco y tampoco la acepta ¿qué  más puedo hacer? 
  • Erika
  • Roadie
  • 129 Views
  • 2 replies
  • 0 likes
  • 129 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problemas con premium

Hola!!! Por alguna razón me mandaron correo de no ponder cobrar pago en mi tarjeta, ya trate de realizarlo con otra pero me pone que mi tarjeta tienen un mal día! Cuando no es así, tengo el saldo suficiente, entonces no sé cuál sea el motivo real por...

  • Newbie
  • Hola!!! Por alguna razón me mandaron correo de no ponder cobrar pago en mi tarjeta, ya trate de realizarlo con otra pero me pone que mi tarjeta tienen un mal día! Cuando no es así, tengo el saldo suf...
  • Erika
  • Roadie
  • 48 Views
  • 1 replies
  • 0 likes
  • 48 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premuim paid for, but not allowing to use

I've paid for 3 months premium, I signed out of my account and signed back in and no longer was able to use premium features.

  • Newbie
  • I've paid for 3 months premium, I signed out of my account and signed back in and no longer was able to use premium features.
  • Erika
  • Roadie
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student

I signed up for the student subscription but I am not eligible so spotify is saying in with spotify free, however I have been charged ?

  • Newbie
  • I signed up for the student subscription but I am not eligible so spotify is saying in with spotify free, however I have been charged ?
  • Erika
  • Roadie
  • 58 Views
  • 1 replies
  • 0 likes
  • 58 Views
  • 1 replies
  • 0 likes

Solved!! Accidentally paid yearly premium twice

Hi! I accidentally paid premium yearly twice on my account while trying to buy one for my wife...who do i talk to in order to solve this problem?thanks!

  • Casual Listener
  • Hi! I accidentally paid premium yearly twice on my account while trying to buy one for my wife...who do i talk to in order to solve this problem?thanks!
  • Fretless31
  • Casual Listener
  • 171 Views
  • 2 replies
  • 0 likes
  • 171 Views
  • 2 replies
  • 0 likes