Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 131625 Views
- 93 replies
- 11 likes
- 131625 Views
- 93 replies
- 11 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 15817 Views
- 27 replies
- 3 likes
- 15817 Views
- 27 replies
- 3 likes
premium upgrade
im trying to get premium again butits saying ive had allocated amount of accounts to number??
- im trying to get premium again butits saying ive had allocated amount of accounts to number??
-
- 181 Views
- 0 replies
- 0 likes
- 181 Views
- 0 replies
- 0 likes
gift card plus promo
Hello. I want to purchase a 6 month premium gift card for my dad. But I see that there is also the .99 cent deal for the first 3 months. He has never had premium or tried it. Can he still cash in for this deal plus also then put in his gift card so t...
- Hello. I want to purchase a 6 month premium gift card for my dad. But I see that there is also the .99 cent deal for the first 3 months. He has never had premium or tried it. Can he still cash in for...
-
-
- Spotify Star
- 205 Views
- 1 replies
- 1 likes
- 205 Views
- 1 replies
- 1 likes
Charged Twice?
Hi, today I decided to sign back up for spotify and i tried to get the student discount for €4.99/month but i wasnt elegible so in the end i just went for the normal spotify premium that i got for €9.99/month, but just looking at my bank transactions...
- Hi, today I decided to sign back up for spotify and i tried to get the student discount for €4.99/month but i wasnt elegible so in the end i just went for the normal spotify premium that i got for €9...
-
-
- Spotify Star
- 145 Views
- 1 replies
- 0 likes
- 145 Views
- 1 replies
- 0 likes
3months for 99 cents
Ive been a subscriber for a while saw a deal for 99cents for 3 months so I purchased it and the system allowed me to do so, Id like spotify to honor that subscription for me.Thanks.
- Ive been a subscriber for a while saw a deal for 99cents for 3 months so I purchased it and the system allowed me to do so, Id like spotify to honor that subscription for me. Thanks.
-
-
- Spotify Star
- 146 Views
- 1 replies
- 0 likes
- 146 Views
- 1 replies
- 0 likes
Charged for two different subscriptions
Hey guys, so I here's what happened. Last night I looked into purchasing premium for my account so I went and had a look at the different services available. I saw the student premium option, typed in my details and read that I wouldn't be charged un...
- Hey guys, so I here's what happened. Last night I looked into purchasing premium for my account so I went and had a look at the different services available. I saw the student premium option, typed i...
-
-
- Spotify Star
- 162 Views
- 1 replies
- 0 likes
- 162 Views
- 1 replies
- 0 likes
Solved!! Yearly Subscription - When does it start to take effect?
Hi If I join the yearly subscription package which has a 2 months discoint (at least in Spain), will it start after the monthly subscription ends or will I be paying both for a month?
- Hi If I join the yearly subscription package which has a 2 months discoint (at least in Spain), will it start after the monthly subscription ends or will I be paying both for a month?
-
-
- Community Legend
- 252 Views
- 1 replies
- 0 likes
- 252 Views
- 1 replies
- 0 likes
Student Discount after Trial
Was just wondering if I am able to use the 99c for the first 3 months and then use the student discount once the 3 months were over? Kind Regards.
- Was just wondering if I am able to use the 99c for the first 3 months and then use the student discount once the 3 months were over? Kind Regards.
-
-
- Community Legend
- 148 Views
- 1 replies
- 0 likes
- 148 Views
- 1 replies
- 0 likes
Superuser Contribution "Insufficient credit on my prepaid card"
Whenever i enter the pin number to validate my subscription of 129 pesos for 3 months, a red notification pops indicating that i do not have enough credit on my prepaid card when i actually dooo have enough credit. What can i do so that i can still a...
- Whenever i enter the pin number to validate my subscription of 129 pesos for 3 months, a red notification pops indicating that i do not have enough credit on my prepaid card when i actually dooo have...
-
-
- Newbie
- 768 Views
- 2 replies
- 0 likes
- 768 Views
- 2 replies
- 0 likes
Spotify Premium for Students and Hulu
When I try to link my spotify and hulu, it gives me a message saying "Hulu + Spotify Premium for Students is only available to Limited Commercials Plan subscribers billed through Hulu." I'm confused, is there something I need to change about my Hulu ...
- When I try to link my spotify and hulu, it gives me a message saying "Hulu + Spotify Premium for Students is only available to Limited Commercials Plan subscribers billed through Hulu." I'm ...
-
- 238 Views
- 0 replies
- 0 likes
- 238 Views
- 0 replies
- 0 likes
Superuser Contribution Prepaid Visa Card
Been scrolling through the solutions to FAQ's, noticed Spotify does not recognize prepaid Visa cards.This is still a legitimate form of payment IMO, and should be reconsidered. Someone, such as myself, who are fearful of online purchases /double bill...
- Been scrolling through the solutions to FAQ's, noticed Spotify does not recognize prepaid Visa cards.This is still a legitimate form of payment IMO, and should be reconsidered. Someone, such as...
-
-
- Newbie
- 5193 Views
- 5 replies
- 14 likes
- 5193 Views
- 5 replies
- 14 likes
spotify ps4 log in issues
so i was logged into spotify on my ps4, and have then since logged out, but its saying my account is linked to a psn account, but it isnt. i have gone thru every acct on here and nothing is logged in, im not logged in anywhere else as i dont know som...
- so i was logged into spotify on my ps4, and have then since logged out, but its saying my account is linked to a psn account, but it isnt. i have gone thru every acct on here and nothi...
-
- 215 Views
- 0 replies
- 0 likes
- 215 Views
- 0 replies
- 0 likes
Re: Hello from Spotify - Introduce Yourself
hello. pls. help. i have lost my premium account on spotify just now. what came out when i log in is my old account which is not on premium. pls. i really need yuour help. thnak you in advance.
- hello. pls. help. i have lost my premium account on spotify just now. what came out when i log in is my old account which is not on premium. pls. i really need yuour help. thnak you in advance.
-
- 163 Views
- 0 replies
- 0 likes
- 163 Views
- 0 replies
- 0 likes
Unsubscribe Premium
Hi. I am having a hard time unsubscribing to my premium account. I had accounts before using the Free spotify. Last month, i tried using the premium one. And today, December 13, i have to cancel the subscription in order for my card to be charged. I ...
- Hi. I am having a hard time unsubscribing to my premium account. I had accounts before using the Free spotify. Last month, i tried using the premium one. And today, December 13, i have to ca...
-
- 276 Views
- 0 replies
- 0 likes
- 276 Views
- 0 replies
- 0 likes
signup
Doesn't appear that I can sign up for premium membership over my phone, from the app.
- Doesn't appear that I can sign up for premium membership over my phone, from the app.
-
-
- Spotify Star
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
problemas con las tarjetas de spotify
I have problems in putting the code for a 3 months suscription card and i dont know what to do// Tengo problemas con poner el codigo de mi tajeta de spotify premium de 3 meses.
- I have problems in putting the code for a 3 months suscription card and i dont know what to do// Tengo problemas con poner el codigo de mi tajeta de spotify premium de 3 meses.
-
-
- Spotify Star
- 167 Views
- 1 replies
- 0 likes
- 167 Views
- 1 replies
- 0 likes
Involuntary Subscription
Spotty Is Stealing My Money Give It Back
- Spotty Is Stealing My Money Give It Back
-
-
- Spotify Star
- 235 Views
- 3 replies
- 0 likes
- 235 Views
- 3 replies
- 0 likes
renewal premium subscription
Hi everyone,For few days, It's impossible to pay my premium account, I used two different credit card and I receive a message "payment failed" everytime. My credit cards work everywhere and I don't understand whats wrong with Spotify. My acces was st...
- Hi everyone, For few days, It's impossible to pay my premium account, I used two different credit card and I receive a message "payment failed" everytime. My credit cards work everywhere and I don't...
-
- 182 Views
- 0 replies
- 0 likes
- 182 Views
- 0 replies
- 0 likes
I should still be receiving premium until December 31st. How do I get it reactivated?
My premium account is not longer active, it is paid for through my Fido account, I called them and they said I should still be receiving premium until December 31st. How do I get it reactivated?
- My premium account is not longer active, it is paid for through my Fido account, I called them and they said I should still be receiving premium until December 31st. How do I get it reactivated?
-
- 204 Views
- 0 replies
- 0 likes
- 204 Views
- 0 replies
- 0 likes
Bought 3 months premium about a month ago, ended today
So I started my free trial sometime in November, I think, and then I saw an ad for 3 months premium for 1 euro. I got it during my trial and when it ended i kept getting warnings in the app that it will end soon, despite me having 3 months left. Toda...
- So I started my free trial sometime in November, I think, and then I saw an ad for 3 months premium for 1 euro. I got it during my trial and when it ended i kept getting warnings in the app that it w...
-
- 176 Views
- 0 replies
- 0 likes
- 176 Views
- 0 replies
- 0 likes
Solved!! Premium Offer
I recived an email about paying for a full year's worth of Premium for 99$, saving 2 months worth of payment. I then clicked on this offer from my email and it said that i was "not eligible" for the offer. First of all, why am I "Not eligible"? Secon...
- I recived an email about paying for a full year's worth of Premium for 99$, saving 2 months worth of payment. I then clicked on this offer from my email and it said that i was "not eli...
-
-
- Casual Listener
- 1972 Views
- 27 replies
- 5 likes
- 1972 Views
- 27 replies
- 5 likes