Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

151370 Views

69 replies

10 likes

Premium for Family
  • 151370 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

97193 Views

89 replies

4 likes

  • 97193 Views
  • 89 replies
  • 4 likes

How to recover my money

pay premium but it doesn’t appear that I paid it, how do I recover my money?

Newbie

pay premium but it doesn’t appear that I paid it, how do I recover my money?

Luke

Community Legend

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes

I wanted Premium Spotify but I got charge 0.99 and 9.99 in my bank account the same day

I got Spotify on the 27th of December and checking my bank account I have been charged 0.99 and 9.99 on two different payments. I checked my account online and it shows that I have been charged only the 0.99 How can be that possible? I do not want to...

Newbie

I got Spotify on the 27th of December and checking my bank account I have been charged 0.99 and 9.99 on two different payments. I checked my account online and it shows that I have been charged onl...

Luke

Community Legend

538 Views

1 replies

0 likes

  • 538 Views
  • 1 replies
  • 0 likes

I dont know if my condition fits with Fam account

Well, I would like to start the family suscription with my family members, but i wont live in my home with them for the next 4 months, because i will move out to USA (currently I live in Spain). I dont know if my account will work if we dont live in ...

Casual Listener

Well, I would like to start the family suscription with my family members, but i wont live in my home with them for the next 4 months, because i will move out to USA (currently I live in Spain).&nbsp...

adriz97

Casual Listener

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Getting charge

Hi my name is Sainclair Tueno, Recently i canceled my subscription, but I still got charge for this month, is there any way you guys can remove the charge? Thanks Sainclair T.

Newbie

Hi my name is Sainclair Tueno,     Recently i canceled my subscription, but I still got charge for this month, is there any way you guys can remove the charge?  Thanks Saincla...

Maxim

Spotify Star

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

2 Payments in one month

Hello, I saw that this month spotify got two payments from my credit card. First one is for my membership that I know but 10th of October payment which is second I don't know. I already check for facebook and other previous accounts, so far I could't...

Newbie

Hello,   I saw that this month spotify got two payments from my credit card. First one is for my membership that I know but 10th of October payment which is second I don't know.  I alrea...

LynnDC

Newbie

376 Views

1 replies

1 likes

  • 376 Views
  • 1 replies
  • 1 likes

Peremium Account

Hi! I had premium account via my ex operator's package but it will be expired on 25/01/18 and i'll start to pay it. How will it be proceeded? I'll not loose my previous account right? Thanks

Newbie

Hi! I had premium account via my ex operator's package but it will be expired on 25/01/18 and i'll start to pay it. How will it be proceeded? I'll not loose my previous account right?   Thanks

imattolo

Community Legend

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

My husband doesn´t get my invite to family premium

I have upgraded to a family premium account, but when I send my husband his invite nothing happens. It says -pending- I have tried to resend, cancel and sendt it again. We have checked that his email is correct on both our profiles, we have checked t...

Newbie

I have upgraded to a family premium account, but when I send my husband his invite nothing happens. It says -pending- I have tried to resend, cancel and sendt it again. We have checked that his email...

PatriciaSue

Newbie

676 Views

5 replies

0 likes

  • 676 Views
  • 5 replies
  • 0 likes

Not possible to change/add new credit card!

Hi, My current credit card is not valid anymore and due to that latest payment didn't succeed. Now I try to change card to another card and it's not possible "payment didn't succeed". According to bank everything is fine (country, internet usage, cre...

Newbie

Hi,   My current credit card is not valid anymore and due to that latest payment didn't succeed. Now I try to change card to another card and it's not possible "payment didn't succeed". Accord...

Tom

Community Legend

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

I WAS CHARGED 0.99 CAD but didn't get premium

Hi, i purchased my premium account for 3 months on DEC 30 2017 at 10:32 am from my account but i didnt get any receipt nor any subscription, but they charged me. my username for spotify is p41bz37jobbxm1v84ijh1j9fb i just have my credit card transact...

Casual Listener

Hi, i purchased my premium account for  3 months  on DEC 30  2017 at 10:32 am from my account  but i didnt  get any receipt nor any subscription,  but they charged me. ...

Tom

Community Legend

878 Views

5 replies

0 likes

  • 878 Views
  • 5 replies
  • 0 likes

Purchase of local bargain without discrimination

I live in Germany and currently visit my family in Slovakia. I see a Spotify family offer for 8.99 EUR and want to buy it, since it is cheaper than purchase of the same in Germany. I opened an account, which was automatically categorized as Country =...

Casual Listener

I live in Germany and currently visit my family in Slovakia. I see a Spotify family offer for 8.99 EUR and want to buy it, since it is cheaper than purchase of the same in Germany. I opened an accoun...

Tom

Community Legend

956 Views

3 replies

0 likes

  • 956 Views
  • 3 replies
  • 0 likes

Spotify Premium for 1 year

Hi! I have subscribe for Spotify Premium for 1 year (Receipts - 05-12-2017). I see in my account overview you will deduct 4,49 monthly fee on 04-01-2017, but I have got a year subscription. How can I activate this? Can you help me? Sorry for my engli...

Casual Listener

Hi!   I have subscribe for Spotify Premium for 1 year (Receipts - 05-12-2017). I see in my account overview you will deduct 4,49 monthly fee on 04-01-2017, but I have got a year subscription. ...

imattolo

Community Legend

6719 Views

5 replies

0 likes

  • 6719 Views
  • 5 replies
  • 0 likes

How do I get premium

I want to purchase premium for 9.99 a month, but I am forced to take a free 30 day trial, and because I have already done the trial I am unable to get premium. Is there any way for me to get premium? (and no I don't want to pay the yearly plan).

Newbie

I want to purchase premium for 9.99 a month, but I am forced to take a free 30 day trial, and because I have already done the trial I am unable to get premium. Is there any way for me to get premium?...

imattolo

Community Legend

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Offer

Hi i paid 9.99 for the 3 months offer but my account says it expires on February but it should expire on March can you help

Newbie

Hi i paid 9.99 for the 3 months offer but my account says it expires on February but it should expire on March can you help  

253 Views

0 replies

0 likes

  • 253 Views
  • 0 replies
  • 0 likes

Wrong Account

My son bought me a Spotify Premium Gift card for Christmas but i accidently put it on my facebook account (I didn't know i had) and not onto my actual account with my playlists. Is there anyway someone can put it over to my other account??

Newbie

My son bought me a Spotify Premium Gift card for Christmas but i accidently put it on my facebook account (I didn't know i had) and not onto my actual account with my playlists. Is there anyway someo...

Maxim

Spotify Star

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Not Getting Advertised Promotional Rate - 99 Cents for Three Months

I signed up for a promotion on the 31.2.17 in Australia for the 1st 3 months of premium at 99 cents per month but have been charged $11.99. I have not had a spotiy account before. Was there a trick written in the fine print?

Casual Listener

I signed up for a promotion on the 31.2.17 in Australia for the 1st 3 months of premium at 99 cents per month but have been charged $11.99. I have not had a spotiy account before. Was there a trick w...

VMH73

Casual Listener

303 Views

1 replies

1 likes

  • 303 Views
  • 1 replies
  • 1 likes

Premium for family / Single premium account

Hi I have a single premium account and I wanted to upgrade to a family account but I don't want to lose any of my music how do I go about upgrading to this family account from my original premium account

Newbie

Hi I have a single premium account and I wanted to upgrade to a family account but I don't want to lose any of my music how do I go about upgrading to this family account from my original premium acc...

Maxim

Spotify Star

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Using spotify abroad

I used to live in the U.S but recently moved to Lebanon. I had a premium account and once i moved Spotify asked me to update my payment info. I now only have a lebanese credit card and spotify won’t recognize it. Any way i can get back my premium acc...

Newbie

I used to live in the U.S but recently moved to Lebanon. I had a premium account and once i moved Spotify asked me to update my payment info. I now only have a lebanese credit card and spotify won’t ...

Maxim

Spotify Star

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Payment

I’ve just paid for student discount and no subscription it backed me out and said my school wasn’t valid, then I checked my bank account and $6 is out of it with no premium I’ve logged in and out as many times as I could and still nothing.

Newbie

I’ve just paid for student discount and no subscription it backed me out and said my school wasn’t valid, then I checked my bank account and $6 is out of it with no premium I’ve logged in and out as ...

Maxim

Spotify Star

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Solved!! I live in Hong Kong, but only have a South African credit card. How can I 'hack' a way to upgrade?

I live in Hong Kong, but only have a South African credit card. How can I 'hack' a way to upgrade my account to premium? I tried paying via PayPal, but Spotify picked up it was a South African credit card. I understand Spotify isn't available in Sout...

Visitor

I live in Hong Kong, but only have a South African credit card. How can I 'hack' a way to upgrade my account to premium? I tried paying via PayPal, but Spotify picked up it was a South African credit...

user-removed

Not applicable

2261 Views

3 replies

1 likes

country change
Credit card not accepted
credit cards
Premium help
Premium Paypal
  • 2261 Views
  • 3 replies
  • 1 likes