Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 51937 Views
  • 30 replies
  • 3 likes
  • 51937 Views
  • 30 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6583 Views
  • 23 replies
  • 2 likes
  • 6583 Views
  • 23 replies
  • 2 likes

how long must i wait to get premium?

Well, i paid one month of spotify premium yesterday, at 7:00 a.m. I don't have the premium service yet,so i was wondering how long does it takes, i paid on a self-service store (oxxo)

  • Newbie
  • Well, i paid one month of spotify premium yesterday, at 7:00 a.m. I don't have the premium service yet,so i was wondering how long does it takes, i paid on a self-service store (oxxo)
  • jsannn
  • Community Legend
  • 3332 Views
  • 1 replies
  • 0 likes
  • 3332 Views
  • 1 replies
  • 0 likes

Can't sign up for student account due to difference in credit card country and university location

Hey Community, I would like to sign up for a student account on spotify. Unfortunately (or luckily) I study in Norway with a Norwegian student email address. I am still using my german credit card for payments, and it seems that this difference in lo...

  • Newbie
  • Hey Community,    I would like to sign up for a student account on spotify. Unfortunately (or luckily) I study in Norway with a Norwegian student email address. I am still using my german...
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con mi tarjeta de pago

Desde hace varias horas intento pagar mi suscripción a Spotify per me aparece un mensaje donde dice que "mi tarjeta y servidor estan teniendo un mal día" y todo eso. Ya he intentado varias veces y nada. Mi tarjeta si tiene fondos suficientes y quiero...

  • Casual Listener
  • Desde hace varias horas intento pagar mi suscripción a Spotify per me aparece un mensaje donde dice que "mi tarjeta y servidor estan teniendo un mal día" y todo eso. Ya he intentado varias veces y na...
  • miriamguadalupe
  • Casual Listener
  • 162 Views
  • 2 replies
  • 0 likes
  • 162 Views
  • 2 replies
  • 0 likes

Premium for Student

Hi, I want to switch from my Premium account to a Student Premium account, but have a question re: payment for said Student Premium account. I know pay for my regular Premium with Paypal, but when I try to switch to the Student account, it seems it'l...

  • Newbie
  • Hi, I want to switch from my Premium account to a Student Premium account, but have a question re: payment for said Student Premium account. I know pay for my regular Premium with Paypal, but when I ...
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Student Discount not working

I'm a student at Berklee College of Music (A MUSIC SCHOOL) and Spotify is not recognizing me as a student for the premium discount. I've tried multiple times.

  • Newbie
  • I'm a student at Berklee College of Music (A MUSIC SCHOOL) and Spotify is not recognizing me as a student for the premium discount. I've tried multiple times.
  • Maxim
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

not able to purchase premium

hi, i'm not able to purchase premium. i tried it via app and i did it several times on my desktop. it takes me to the paypal site, i confirm the payment and it takes me back to the premium site (see screenshot) best

  • Casual Listener
  • hi,   i'm not able to purchase premium. i tried it via app and i did it several times on my desktop. it takes me to the paypal site, i confirm the payment and it takes me back to the premium s...
  • kroekelfig
  • Casual Listener
  • 183 Views
  • 2 replies
  • 0 likes
  • 183 Views
  • 2 replies
  • 0 likes

Bank Charges from Spotify.

I can't remember I've subscribed to Spotify and didn't even know this application but I was surprised that my Dollar Bank Account reflects charges form spotify. I want this charging be stop and removed. Any one can help me to this issue?

  • Casual Listener
  • I can't remember I've subscribed to Spotify and didn't even know this application but I was surprised that my Dollar Bank Account reflects charges form spotify. I want this charging be stop and remov...
  • KatesHere
  • Community Legend
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes

One Account - Multiple Devices Streaming at the same time

I'm a business manager who is looking to get Spotify Premium. We already have all the necessary licenses to play music for our customers. What I was wondering is this: We often will run into situations where we would have two different sets of custom...

  • Newbie
  • I'm a business manager who is looking to get Spotify Premium. We already have all the necessary licenses to play music for our customers. What I was wondering is this: We often will run into situatio...
  • imattolo
  • Community Legend
  • 639 Views
  • 1 replies
  • 0 likes
  • 639 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription Cancellation

I have multiple accounts on Spotify and none of them say that I have premium on them but I was just charged for premium, is there any way to cancel my subscription with just my card?

  • Newbie
  • I have multiple accounts on Spotify and none of them say that I have premium on them but I was just charged for premium, is there any way to cancel my subscription with just my card?
  • kespinozac18
  • Casual Listener
  • 243 Views
  • 2 replies
  • 0 likes
  • 243 Views
  • 2 replies
  • 0 likes

Student Subscription

Hi! So I've always had the student discount on spotify so I only pay $4.99 a month. I just checked my account and it said that of 10/14/2017, my account will be charged $9.99+ tax from now on. I'm still a student, but did they only have that for a ce...

  • Newbie
  • Hi! So I've always had the student discount on spotify so I only pay $4.99 a month. I just checked my account and it said that of 10/14/2017, my account will be charged $9.99+ tax from now on. I'm st...
  • user-removed
  • Not applicable
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Solved!! cleared app data, lost premium status

I was clearing space on my android phone but I did not expect to lost everything. I merely wanted to clear all downloads. But, I no longer have any playlists or even my premium subscription on this device. Advice?

  • Casual Listener
  • I was clearing space on my android phone but I did not expect to lost everything. I merely wanted to clear all downloads. But, I no longer have any playlists or even my premium subscription on this d...
  • carluverdrm2004
  • Casual Listener
  • 938 Views
  • 2 replies
  • 0 likes
  • 938 Views
  • 2 replies
  • 0 likes

Superuser Contribution attempted to sign up for student discount, got charged when I never actually made an account

My primary spotify account is attached to the email [redacted]. I assumed I needed a college e-mail to get the discount so that's what I put into the sheerID thing manually ([redacted],) but I ended up just buying premium for an account that doesn't ...

  • Newbie
  • My primary spotify account is attached to the email [redacted]. I assumed I needed a college e-mail to get the discount so that's what I put into the sheerID thing manually ([redacted],) but I ended ...
  • MonicaM_Bogota
  • Roadie
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Billing Issues

Hi, I was using the three months for $0.99 up until the end of September. I cancelled on September 25th, before I would have been charged $9.99 on September 26th. I was still charged $9.99 for the month of October even though I have no access to Spot...

  • Newbie
  • Hi,  I was using the three months for $0.99 up until the end of September. I cancelled on September 25th, before I would have been charged $9.99 on September 26th. I was still charged $9.99 for...
  • MonicaM_Bogota
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount "ACCOUNT RESTRICTED This discount isn't available to you as your account is restric

Hi All, I've previously had student discount through Unidays and the 12 month period recently expired so I have tried to get the student discount gain. However I only get this message when I try and get the student discount. "ACCOUNT RESTRICTEDThis d...

  • Newbie
  • Hi All,   I've previously had student discount through Unidays and the 12 month period recently expired so I have tried to get the student discount gain. However I only get this message when I...
  • MonicaM_Bogota
  • Roadie
  • 21979 Views
  • 1 replies
  • 0 likes
  • 21979 Views
  • 1 replies
  • 0 likes

Superuser Contribution BILLING ADJUSTMENT!!

i had cancelled my account 2 mths ago and i am continue to be billed. now i was charged and overdrafT FEE FROM MY BANK. I NNED THIS SVC STOPPED IMM AND THE 10.81 ADJ SO I CAN THE $34.00 FEE FROM MY BANK REMOVED. PLEASE!!!!!

  • Newbie
  • i had cancelled my account 2 mths ago and i am continue to be billed. now i was charged and overdrafT FEE FROM MY BANK.  I NNED THIS SVC STOPPED IMM AND THE 10.81 ADJ SO I  CAN THE $34.00 F...
  • MonicaM_Bogota
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium for Students: Billing

I have been a member of Spotify for quite some time now, and originally I was paying the full ten dollar fee every month. Once I was enrolled in college, I switched my account to a Student Premium account to save money. I got a verification email sta...

  • Newbie
  • I have been a member of Spotify for quite some time now, and originally I was paying the full ten dollar fee every month.  Once I was enrolled in college, I switched my account to a Student Prem...
  • MonicaM_Bogota
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution WITH ROGERS WIRELESS KICKED OFF PREMIUM

Hello all, I have been paying for Spotify Premium through my cell phone account with Rogers Wireless. For some reason yesterday I got kicked off premium and went to the Free Spotify. I want to be back on Spotify Premium without putting in my payment ...

  • Casual Listener
  • Hello all,   I have been paying for Spotify Premium through my cell phone account with Rogers Wireless. For some reason yesterday I got kicked off premium and went to the Free Spotify. I want ...
  • MonicaM_Bogota
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updating CC info for Premium without "Starting Premium for Family"

Hello, I'm trying to update my CC info however when I go to update my payment detail I enter my info and the only clickable link available is to "Start Premium for Family". I don't want to do this. I want to keep my $9.99 Premium account pricing and ...

  • Newbie
  • Hello,   I'm trying to update my CC info however when I go to update my payment detail I enter my info and the only clickable link available is to "Start Premium for Family". I don't want to d...
  • MonicaM_Bogota
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charging again after half a month?

I just recently re upped my student plan and activated Hulu. My account however says that I will be charged again on 10/14/17 when my plan renews? I was charged today for a whole month?

  • Newbie
  • I just recently re upped my student plan and activated Hulu. My account however says that I will be charged again on 10/14/17 when my plan renews? I was charged today for a whole month?
  • MonicaM_Bogota
  • Roadie
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes