cannot make a payment

[RevendCJCarlin]

I want to make a payment towards my bill, but they won't let me. Apparently, they don't want my money. The website and mobile app are impossible to use. 

[phantom6g]

my verve card is not working

[Anyk17]

Hey @RevendCJCarlin,

Thanks for posting and welcome to the Spotify Community.

If your Spotify payment is not going through, please try these:

• Log Out and Log In: Sometimes, logging out of your Spotify account and logging back in can resolve issues.
• Check Login Details: Ensure you are using the correct login details, as you might have Premium on a different account. You can try logging in with various sign-up methods (email, phone, Apple, Google) to find your account.
• Update Payment Details: You can update your payment information by going to Update payment details.
• Try Again Later: It might be a temporary connection issue. Wait a few hours and try again.
• Use a Private Window: Try entering your payment details again using a private or incognito window.
• Try a Different Payment Method: If one method isn't working, try using an alternative payment method.
• Contact Your Bank: If you're experiencing issues adding a payment card, contact your bank for assistance.

If you continue having issues, please let me know the steps by step you're following and if possible, share some screenshots of the error you're getting.