duo subscription

tjdrew · 2023-12-27

Country

USA

Device

Iphone 14 and iphone8

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I just upgraded to Duo so my husband can join. His address is not accepted no matter what. It's same as mine. We both have up to date apps.

Billy-J · 2023-12-28

Hey @tjdrew, thanks for reaching out to the Community!

Can your husband try following these steps using a different browser or private window? If that doesn't work, can you send me a screenshot of the error message that you're seeing? Make sure to hide sensitive info when posting to the Community.

Looking out for your reply!

Billy-JSpotify Star

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tjdrew · 2023-12-28

We are Canadians so live in Canada for summer and then we winter in Florida so I have actually tried both addresses. It just comes back with the same message that the addresses don't match and to try again when we're together at the same address.

Yordan · 2024-01-01

Hi @tjdrew,

Could you check if the address you've entered matches the country of your Spotify account? If you're currently in USA, but your country is set to Canada, you may need to update your payment details first by using a payment method issued in Canada. The country of your husband's account must also be set to USA in order for him to join the Duo plan.

More info on country and region settings here.

Hope this clears things up. Cheers!

YordanModerator

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