paid for premium but still receiving advertisements

[#1]

I have paid for Spotify mini but still receiving advertisements

[Billy-J]

Hey there! Thanks for reaching out to the Community!

Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!

[21a2mavtu3uury4zrelz]

Fiz o pagamento pelo plano duo mensal e cobrou no cartão e não atualizou minha conta. Onde posso enviar o recibo de pagamento? Algum e-mail ? 

[Reinaldo5]

Paguei pelo Spotify  duo prêmio mais esta com propagandas  como assim tá pago paguei no dia 14/10/2024,gostaria de **bleep**????

[Dessi]

Hi folks,

Thanks for reaching out!

@21a2mavtu3uury4zrelz You can attach a screenshot of your receipts page directly to your post here. Just make sure to mask all sensitive info on the screenshot before sending it. Also, did you follow the steps provided by @Billy-J? If not, give them a shot.

@Reinaldo5 Are the ads you're getting interrupting your music, podcasts or both? Please give the above mentioned steps a try as well if you haven't already and let us know the subscription status you see on your account page.

Keep us posted.

[Rhonnie]

Yes same here it’s very frustrating no quick responses here but quick to take my money..