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payment error

payment error

my card charged two times but i am not premium.

Screenshot_20180324-143637.png
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1 Reply

Hey @elifslymam, welcome to the community!

 

Sometimes when you enter your payment details, the money is drafted and remains as pending for the discount to be validated.

 

Since it seems that both transactions were posted the same day, one of them should remain as pending, and the money will go back to your bank account automatically.

 

You can find more info on failed Spotify payments here. Also, you can contact your bank for more details on these pending transactions.

 

All the best.



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