payment failed!

[nayaflynn23]

Okay so ive tried changing my plan to the family plan and when i put my details in they fail each time, i even made a new account for it and still it failed.

Plan

family Premium??? trying?

Country

Canada

Device

(iPhone xr)

Operating System

(iOS )

My Question or Issue

im defeated and need help

[Luan]

Hey, @nayaflynn23 
Welcome to Spotify Community and thanks for reaching out here!

Sorry to hear that you are experiencing this awful issue. Firstly, could you try to do the switching process using an incognito tab of your browser?

And I'd like to ask you to send me a screenshot of the error code that is appearing when you try to do the process. Any additional information would be useful to help us to find a solution for you...

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg