please help

[zulug3xihh919if]

Hi 

i have just recently subscribed to a premium account and have confirmation number and everythjng but i never got a email receipt and now when i log in it wants me to pay again to go premium? i contacted my banq the charges are there but no premium..

how do i contact spotify?

please help

thank you 

[Melody]

Hey there, @zulug3xihh919if

Thanks for coming to the Community!

Sorry to hear you're not seeing Premium on your account yet.

Firstly, we'd recommend checking out the steps here:
https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/

Let us know if this helps out.

Many thanks,

/M